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Sales Customer Service

Location:
Bethel Park, PA
Posted:
November 09, 2012

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Resume:

Maddalena Sciulli Johnson

Email: abpoho@r.postjobfree.com

Address:

City: Bethel Park

State: PA

Zip: 15102

Country: USA

Phone: 412-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard working individual who is looking to utilize my excellent multi-tasking and time management skills via a part-time position that will help supplement my family's current income. Working from home is preferred, but not a must.

Educational Background:

High School Dipolma from University of Pittsburgh, Pittsburgh PA 1/2001 to 5/1994 (English Literature and Italian)

Job History / Details:

Summary

Hard working individual who is looking to utilize my excellent multi-tasking and time management skills via a part-time position that will help supplement my family's current income. Working from home is preferred, but not a must.

Core Qualifications

Conversational fluency in Spanish. Fully fluent in Italian including reading, writing, speaking and interpreting.

Excellent interpersonal abilities. Relate quickly and easily to a wide range of cultures, personalities, and business levels. Work well independently or as an active team player.

Superior communication skills both written and oral. Developed and gave numerous group presentations. As an English Literature graduate wrote many papers including one that was acknowledged by a class professor and submitted for recognition.

Strong organizational skills. Adept in balancing multiple, critical tasks with high-pressure environments while consistently meeting all time requirements. As required, provide staff leadership in these situations.

Achievements

As a stay-at-home Mom of two for 8 years, I have (and continue to) provide my children a safe and nurturing environment while handling the scheduling, finances and logistics for a family of four. As a result, I have mastered my talent for multi-tasking, perfected my time management skills, and honed my already sharp negotiating skills. I have also successfully implemented several rules and regulations which to this day are still respected. I have learned how to captivate an easily distracted audience and developed a tremendous sense of humor through it all. Despite not having been employed for the years I raised my children, I challenge anyone who claims I have not worked!

Professional Experience

February 2010 to Current

Technology Sales Resource Interactive (TSRI) Vorhees, NJ

Data Analyst (Consultant)

Verified data for marketing purposes for clients such as Hewlett Packard

Relied upon to research pertinent marketing information per client request.

Trusted to complete projects in a timely manner while working from home.

Considered a top performer in the research department based upon my tenacity to provide client with all requested information while meeting all deadlines.

January 2000 to October 2002

Arnold Advertising Los Angeles, CA

Media Buyer

Responsible for managing millions of advertising dollars primarily for Volkswagen by negotiating quarterly television and radio buys for Portland, Dallas, Houston, Las Vegas and Salt Lake City markets.

Collaborated with the sales team to provide the client creative and effective Added Value (in the form of sponsorships) at little or no cost to the client.

Exuded unimpeachable integrity while keeping all promises made during and throughout negotiations with the sales team.

Cultivated strong and trustworthy relationships with the station representatives.

Consistently received positive evaluations and highly respected by my supervisor, client executives, media buying peers and those on the sales side.

Assisted in the creative development of station promotions for Volkswagen and other clients.

Fostered a positive work environment for my assistant and acted as his mentor as he developed his own negotiating skills.

May 1999 to January 2000

TN Media Costa Mesa, CA

Assistant Media Buyer

Requested avails, check contracts and order broadcast buys for Los Angeles and San Diego markets.

Monitored return confirmations, handle makegoods and clear discrepancies for these markets.

Quickly assigned the position to train and manage four additional assistants after only 5 months.

In charge of my own market list while at the same time assisting and managing the workload of 4 other assistants after only 7 months.

As a buyer, responsibilities included:

Purchased radio, television and cable for assigned markets by conducting in depth negotiations.

Accountable for market posts, cost per point requests, SCORE information etc.

Sought local market promotions and added value.

Evaluated/negotiated promotional/sponsorship opportunities.

Compiled competitive information in assigned markets.

June 1994 to May 1999

Continental Airlines Newark, New Jersey

International Flight Attendant

Responsible for a wide range of customer service and safety functions.

Creatively marketed and handled all aspects of the commissionable sales of duty free items on international flights.

Functioned as a liaison and translator for Italian speaking passengers.

Resolved customer problems and tactfully handle difficult passengers.

Consistently acknowledged by customers through individual and written communications for creating a personal sense of warmth, attention, and accommodation.

Recognized by supervisors and peers with positive evaluations as a result of consistent hard work and for creating a solid team environment.

Assured that all required job protocols were completed in a timely and precise manner.

Education and Training

1994 University of Pittsburgh Pittsburgh, PA

Bachelor of Arts English Literature and Italian

Minor in Psychology

Member of Italian Club, held position of President for the 1993-1994 year

Attended University of Feltre Study Abroad Program, Feltre, Italy 1992

Volunteer tutor for local elementary school

Community Involvement

Bethel Park Soccer Association Fall Flight Coach Volunteer 2012

Memorial Elementary PTA member since 2008- Present

As a room parent, help facilitate classroom holiday parties by organizing meetings, brainstorming creative yet educational craft activities and entertain children from Kindergarten to 4th grade.

Volunteer several PTA events including Book Fair where I assist elementary school kids in the purchasing of books and supplies. Also responsible for the cash register and exchange of all cash handled during this event. As a Student Store volunteer, I assist elementary students with the purchase of creative and practical supplies (from pencils and erasers to wallets) and again manage all cash and money used in the purchase of these items.

As a Field Trip Volunteer, maintained the safety of a small group of elementary students, ensured all their needs were met and behavior was always in check, and provided them with relevant information while attending educational trips to the museum and the zoo.

Hand picked by the teacher to be the lead parent in the orchestration and organization of the First Grade Luau which consisted of developing 10 outdoor games and activities related to the Luau theme, as well as providing food and music for the event. Conducted several meetings with other parent volunteers, delegated work and responsibilities as needed, continuously kept parents informed via detailed emails and managed to conduct a very fun, organized and memorable event for 80 first grade children.



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