Customer Service Medical Assistant

Bobie Gonzales

Email: abpohd@r.postjobfree.com

Address:

City: Slidell

State: LA

Zip: 70460

Country: USA

Phone: 985-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Medical Assistant/sitter in internal medicine, pediatric, and hospice care settings. Two years experience in fast pace medical office. Proficient computer skills, communication, and organizational skills. Reliable and eager to find full time or part time employment.

Educational Background:

High School Dipolma from Delta College, Slidell LA 1/2001 to 3/2011 (Medical Assisting)

High School Dipolma from Slidell High School, Slidell LA 1/2001 to 11/2012

Job History / Details:

Professional Summary

Certified Medical Assistant/sitter in internal medicine, pediatric, and hospice care settings. Two years experience in fast pace medical office. Proficient computer skills, communication, and organizational skills. Reliable and eager to find full time or part time employment.

Licenses

Certified Medical Assistant

CPR Certification

HIPPA certification

Skill Highlights

Understands medical procedures

Documentation procedures expert

Calm and level-headed under duress

Quick problem solver

General housekeeping ability

Valid Louisiana driver's license

Reliable transportation

Clinical training

Familiarity with disease management programs

Practiced in sterilization techniques

Abides by infection control standards

Medical terminology knowledge

Chart preparation/filing aptness

Scheduling

Talent in obtaining/charting vital signs

55 wpm

EKG

Injections

Pulmonary function studies

stress test

accucheck

Orthostatic Blood pressure

Bioz- cardiodinamics

Able to lift 50 pounds

Charting expertise

urinalysis

medisoft

Respiratory equipment training

Enthusiastic caregiver

Professional Experience

September 2012 to November 2012

Canon Hospice Mandeville, LA

Certified Medical Assistant / Sitter

Frequently commended for maintaining the safety, respect and dignity of residents.

Supervisors have said that they are very impressed at how well I can work with the patients. I show respect and patience to assure the patient feels that our company cares and is there to help.

Coordinated with doctors and registered nurses to develop care plans for patients.

I see it as one of my duties to listen to patients concerns as well as the concerns of the family and then collaborate with the RNs and doctors to find a best possible solution to aid the patient.

Educated patients about their treatments.Provided primary resident care and assistance with daily living activities.

As I sit with patients I counsel them on their current treatment processes. I serve as the main support for them while I am there. I feel a sense of accomplishment knowing I can help the elderly in such a great way.

April 2011 to August 2012

Graves Medical Slidell, La

Certified Medical Assistant

Assisted patients with multiple chronic diagnoses, including COPD and asthma.

I conducted regular pulmonary function studies to assess the current state of the patient having COPD and asthma.

Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.

I have supported physicians in regular vaginal and breast examination. Administered injectable medications intramuscularly, intradermaly, and subcutaneously. Assisted in I&D. Provided necessary equipment and help the physician would need during suture removal or wound care/ assessment.

Supported patients with customized patient teaching tools.

Taught patients the correct way to use a home blood glucose monitor. Helped patients who needed to do injections in their home feel more comfortable doing it on their own by giving them the training they need before they leave the facility.

Cleaned and sterilized instruments and disposed of contaminated supplies.

frequent use of liquid chemical cleaner and autoclave as well as having the responsibility of sterilizing office exams rooms and tools daily.

Recorded patients' medical history, vital statistics and test results in medical records.

Daily responsibility to record all information immediately as it was taken and put in the chart organized and in chronological order.

Escorted patients to examination rooms and prepared them for physician exams.

Interacted kindly and patiently with patients informing them of any expected wait times and letting them know the doctor will be in as soon as possible. Prepare patients with gowns or any other medical supplies the physician may need to examine the patient.

Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.

administered medication mostly to patients experiencing hypertension, followed by monitoring blood pressure and pulse periodically until patient has reached a stable blood pressure.

Served as a liaison between patients and physicians to assist patients in understanding their treatment plans.

Answered multi line phone system taking messages from patients then relaying messages to doctor then back to patients after the doctors have made comments

Obtained vitals for office of 25 patients or more per shift.

Experience in fast pace medical setting. Able to multi task and remain organized keeping calm in the process.

April 2008 to March 2011

JCPenny Slidell, LA

Cashier / customer service associate

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Completed training courses on new policies of the company on a regular basis to keep myself updated and aware of any changes.

Prevented store losses using awareness, attention to detail and integrity.

assisted loss prevention in detecting theft and suspicious behaviors by notifying them descreatly as to keep their presence hidden from suspect.

Created new processes and systems for increasing customer service satisfaction.

Listening to the customers complaints and concerns help to increase customer service satisfaction. Letting them know you genuinely care about their opinion and notifying them of plans you have to resolve the issue makes the customer feel at ease even if they were dissatisfied when they first approached.

Excelled in exceeding daily credit card application goals.

received frequent recognition for how many applications I completed.

Worked as a team member performing cashier duties, product assistance and cleaning.

Successfully maintaining a department to reduce loss, injury, and customer dissatisfaction. Successfully worked in a four register department, sometimes alone or with a coworker.

Expressed appreciation and invited customers to return to the store.

Greeted and thanked every single customer who came in and went out even if they didn't purchase anything.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

My nightly responsibility would be to count cash in all registers I was responsible for and to make sure enough would be readily available for the next cashier's shift.

Assisted customers in finding out-of-stock items by looking through our online shopping center.

Placed orders and notified customers when their shipment would arrive.

Replenished merchandise shelves with items from the stockroom.

Continuously monitored my department for items needing to be restocked, making notes of the items to be able to go to the stockroom and pull them to the floor.

Processed merchandise returns and exchanges.

Daily assisted customers with returns and exchanges making sure I knew if there were any defects or problems with the products so that I could notify the appropriate person of such problem.

December 2010 to February 2011

Dr Stevenson Pediatric Clinic Slidell, LA

Medical Assistant Internship

Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.

Provided assistance to physicians in any procedures they were performing. Provided comfort to young patients and parents during stressful procedures. Administered vaccinations to children on regular basis.

Physically and verbally interacted with children throughout the day.

Enthusiastically cared for the children in the clinic making them feel more comfortable about being in the office.

Openly exchanged ideas and materials with coworkers.

Caring for children requires much more time and patience than caring for an adult thus making it crucial that coworkers be able to exchange ideas on whats best for the child in any situation.

Education and Training

2011 Delta College Slidell, LA

cerification Medical Assisting

maintained president's list grade point average during my time at Delta resulting in receiving academic achievement award certificate.

2007 Slidell High School Slidell, LA

High School Diploma General

3.5 GPA

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