Customer Service Quality Assurance

Chad Bauer

Email: *********@********.***

Address: **** ***** ****** ***** **

City: Missoula

State: MT

Zip: 59801

Country: USA

Phone: 406-***-****

Skill Level: Management

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Chad Bauer

6240 Lower Miller Creek Rd., Missoula, MT 59803 aaiii 406-***-**** aaiii *********@********.***

Management Professional

Operations ~ Customer Service ~ Quality Assurance ~ Program Development

Profile

aai Proficiency in operations management encompassing strategic planning, program development and leadership, staffing, training, P&L management, union relations, and process improvements.

aai Possess significant team-building and leadership capabilities; able to motivate, inspire and develop top-performing personnel committed to delivering outstanding customer service.

aai Plan and devise innovative policies and procedures to maximize personnel productivity, heighten customer satisfaction and retention, propel sales and market share growth, and reduce expenses.

aai Analytical problem solver; constantly assess all aspects of operations to determine and optimize fiscal performance, budget compliance, sustainability, and revenue opportunities.

Professional Experience

Waste Connections Inc., Hamilton, Montana, 2010 to 2012

District Manager

aai Spearhead daily operations for two hauling companies, one transfer station and one recycling center in Hamilton and Kalispell, Montana.

aai Hold full P&L accountability for $18M in combined annual revenues.

aai Apply strong leadership talents toward directing, motivating and managing 50+ personnel, overseeing hiring decisions and disciplinary measures, and conducting annual performance reviews.

aai Prepare staff schedules, provide coaching and constructive feedback, conduct safety meetings and audits, and consistently ensure DOT compliance for drivers.

aai Establish, nurture and maintain productive customer relationships to ensure satisfaction and retention.

aai Leverage sound financial acumen to create revenue forecasts, devise budgets, and enforce cost control.

BFI, Allied Waste Services Missoula, MT, 1989 to 2010

Operations /Safety Manager (1995 to 2010)

Market Development Director (1993 to 1995)

aai Directed full-scope operations for multiple hauling companies comprised of 60+ employees in Missoula and 150+ state-wide; effectively managed hiring, discipline, labor laws, safety compliance, and scheduling.

aai Closely partnered with General Manager to devise and achieve objectives related to budgets, safety targets, revenue, customer satisfaction, and profitability.

aai Monitored and managed DOT files (compliance) and driver training, oversaw accident investigations, negotiated union contracts, and oversaw employee performance management.

aai Promoted from role as Driver / General Laborer (1989 to 1993) to oversee market development initiatives for five-state area; performed extensive cold calling to identify and secure new accounts, and facilitated financial and environmental due diligence for prospective acquisitions.

Professional Development

Karrass: Effective Negotiating ~ Environmental Certification ~ Leadership Missoula 13 (Chamber of Commerce)

Affiliations

Chairman of the Board, Missoula Chamber of Commerce Board Member, Bitterroot Chamber of Commerce

President, Montana Solid Waste Contractor Association Director, Mountain West Bank

President, Safari Club International, Five Valleys Chapter

Chad Bauer

6240 Lower Miller Creek Rd., Missoula, MT 59803 aaiii 406-***-**** aaiii *********@********.***

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear :

I am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As indicated in the accompanying resume, I bring to you solid experience in operations management, outstanding expertise in driving broad-based business initiatives to meet or surpass revenue targets, and an excellent ability to develop and lead personnel to exhibit unparalleled performance. To complement these qualifications, I offer proven strengths in program development, safety compliance, quality assurance and budgeting, enabling me to effortlessly transition into your company.

As a proactive contributor to your organization, you will find me to be a seasoned professional committed to supporting you in achieving your objectives through superior self-initiative, resourcefulness, and a desire to lead a winning team. I am confident that I could be a valuable contributor to (INSERT NAME OF ORGANIZATION), and look forward to interviewing with you in the near future.

Sincerely,

Chad Bauer

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