Manager Operations

Shane Messenger

Email: ********@***************.***

Address:

City: Columbia

State: MO

Zip: 65203

Country: USA

Phone: 417-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Operations Manager, highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Extensive experience delivering innovative solutions at the local and regional level. Expertise in employee relations, training, and state and federal laws.

Educational Background:

High School Dipolma from Kansas State University, Manhattan KS 1/2001 to 5/1980 (Agricultural Economics)

Job History / Details:

Summary

Operations Manager, highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. Extensive experience delivering innovative solutions at the local and regional level. Expertise in employee relations, training, and state and federal laws.

Accomplishments

Increased profitability of all stores by 20 percentage in less than 18 months

Increased on time shipping from 48 percentage to 96 percentage

Reduced Employee turnover by 60 percentage

Increased sales by 75 percentage in less than two years

Experience

April 2010 to Current

S & H Farm Supply Lockwood, Mo

Operations Manager

Direct personnel, training and labor relations activities for 160 employees and store managers throughout four stores in SW Missouri.

Produce reports for margin and cost control, inventory, sales, service quality and customer satisfaction.

Serve as a link between Owners and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Review key indicators and develop improvement strategies for purchases, returns, shipping and receiving, A/R and A/P.

Negotiate rates and terms for all systems, including phones, freight products, software, hardware, insurance.

Implement OSHA compliance, on site training and continuing education.

Ensure stock balancing is being maximized between stores.

Coordinate service and warranty claims for four service departments.

Monitor margins by line and work with store managers to maximize profits.

Implemented an innovative employee incentive program, which resulted in a 10 percentage increase in productivity

November 2003 to April 2009

Stockton Auto Parts & Supply Stockton, Mo

President/Owner

Owned and managed a staff of 10 people in marketing and maintaining automobile parts.

Managed all Purchasing, A/P and A/R and Payroll.

Increased sales from zero to $900k/yr.

Member of The Dealer Advisory Council; Implemented national marketing plan.

Sold store to O'Reilly's in May 2009.

April 1998 to May 2004

International Marketing Associates Lenexa, KS

Operations Manager

Identified staff vacancies and recruited, interviewed and selected applicants.

Developed and managed a team to control manufacturing, warehousing and distributing of corporate apparel both domestically and internationally.

Initiated and managed the development of a b2b website and online ordering system for all customers.

December 1989 to December 1997

Sears Service

Sears Roebuck & Co North Kansas City

District Technical Manager

Developed and trained a team of 300 service technicians and supervisors throughout Kansas and Missouri in the repair of appliances, laundry equipment, heating and cooling (residential and commercial) equipment, electronics and lawn and garden.

Conducted National and Regional training forums.

Managed all payroll, training, performance reviews, and computerized routing.

Advised managers on organizational policy matters and recommended necessary changes.

December 1985 to December 1989

Farmers State Bank Ingalls, KS

Commercial / Agricultural Loan Officer

Increased loan business for the bank through customers and referral partners.

Evaluated Financial statements to determine eligibility for agricultural and consumer loan programs.

Performed farm collateral inspections.

Education

Kansas State University Manhattan, KS

Bachelor of Science Agricultural Economics

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