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Customer Service Manager

Location:
Palo Alto, CA
Posted:
November 20, 2012

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Resume:

MICHIKO LYNN POWERS

Palo Alto, CA *****

abpofg@r.postjobfree.com 650-***-****

EDUCATION:

STANFORD UNIVERSITY, Stanford, CA (Fellowship Recipient) Class of 2008

Master s Degree in Education, Learning, Design and Technology (LDT) Program, GPA 3.7

Focus Areas: User-centered design, human-computer interaction, qualitative research, developmental

psychology, eLearning and social network

Workshop organizer, Social Network and Education at the Stanford K12 Conference.

AMHERST COLLEGE, Amherst, MA (Full Scholarship: Uchimura Kanzo Scholar) 2000-2002

Bachelor of Arts in Political Science, GPA 3.41

Japanese Teaching Assistant, Member of ACTV, Amherst Community Television

KANSAI GAIDAI UNIVERSITY, Osaka, Japan 1993-1998

Bachelor of Arts in English and Associate Degree in English and American Studies, GPA 3.8

Award for overall outstanding excellent scholastic achievement

Captain of the cheerleading squad (1995-1996). National Cheerleading Champion (1995)

V XJ UNIVERSITY, V xj, Sweden 1996-1997

Exchange Student: Swedish language and Scandinavian literature, history, culture and welfare system

Translator for Kosta Boda, Orrefors (Swedish furniture manufactures), and NHK research group

WORK EXPERIENCE:

VENTURE-BACKED EDUCATIONAL STEALTH START-UP, San Mateo, CA Current

User Experience and Research Intern

User testing, user experience research, market research and competitive market analysis

POWERFUL CONCEPTS, Santa Monica, CA 2005-Current

Principle Boutique Production & Creative Services Company

New product development, localization project management and budgeting for major Japanese

animation product releases.

Animation market research and analysis for US, Japan and European markets

GENEON ENTERTAINMENT (DENTSU), Los Angeles, CA 2002-2005

Localization Manager/Producer

Managed localization process, quality check, packaging design and all vender relationships

Produced leading Japanese animation titles including Pokemon, Beyblade, Onmyoji & Star Ocean Ex

Produced more than 50 Animation soundtracks

Responsible for talent management, sales forecasting & budgeting

ONNA.COM, San Francisco, CA 1999-2000

Competitive market analysis for one of the first social networks targeting Japanese women

OTHER:

GOOGLE, Adwords contract Quality Rater

SUMITOMO BANK-CREDIT CARD SERVICE, Customer Service Representative, Osaka, Japan

FREE CAR MEDIA, Marketing and Management Internship, Santa Monica, CA

AINET-4, Special Assistant to the President, Tokushima, Japan

TOKYU TOURIST CORPORATION, Sales Manager, Osaka, Japan

SKILLS:

Fluent in Japanese and English. Proficient in Swedish

Proficient in Mac & PC. Word, Excel, Access, PowerPoint, Photoshop, Illustrator and iMovie



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