Customer Service Manager

Joyce Cloudas

Email: ********@***********.***

Address:

City: Bay Minette

State: AL

Zip: 36507

Country: USA

Phone: 251-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a highly enthusiastic customer service professional with four years of client interface experience that is looking to expand my knowledge and contribute to overall company success.

Educational Background:

High School Dipolma from University of South Alabama, AL 1/2001 to 5/2008 (Human Resource Management Criminal Justice)

High School Dipolma from Faulkner State Community College, AL 1/2001 to 11/2012

Job History / Details:

Career Overview

I am a highly enthusiastic customer service professional with four years of client interface experience that is looking to expand my knowledge and contribute to overall company success.

Core Strengths

Customer service expert with excellent telephone etiquette

Active listening and comprehending skills.

Professional verbal and written grammar

Creative and timely problem solver

Adaptive and motivated team player

Energetic and enthusiastic work attitude

Proficiency in Internet Research, Microsoft Word Excel, Office, Outlook, and PowerPoint

Strong organizational and prioritizing skills

Dependent leader and ability to supervise

Active travel arrangement and booking ability

Accomplishments

PERSONAL

PhI Theta Kappa (Faulkner)

Volunteer to work with Salvation Army

CPSI

Top Performer in the customer call queue

Impact player for the Ancillary Team

Top traveling Representative

Promoted to In House Representative

Work Experience

January 2009 to Current

CPSI AL

Senior Support Representative

Provides superior customer service and support for hospital personnel.

Test/trouble-shoot customer reported issues and correct them in a timely manner.

Proactive in preparing for training new customers on using computer software.

Completing assignments and documenting clearly for review by others.

Assisting and mentoring others to better themselves at the company.

Monitors the call queue to reach weekly goals.

Performs weekly conference calls and webexes.

Enters pay roll and earned time off pay in absence of management.

May 2007 to March 2010

Walgreen's Daphne, AL

Specialized Photo Technician

Assisted customers in using the photo lab kiosk machines

Provided basic knowledge of creating memorable photos

Developed highly empathetic client relationships

Earned a reputation for providing honest and valuable advice

Assisted others on the cash registers

Performed daily maintenance on the photo lab equipments

Cleaned and stocked the shelves during downtime.

July 2006 to March 2007

Andree's Wine Cheese & Things Fairhope, AL

Server and Night Manager

Greeted and served customers in a pleasant and timely manner

Ensured food was delivered to customers' expectation

Supervised the staff in absence of the manager

Assisted in the nightly clean up

Closed out the cash registers

Locked and closed the restaurant

Educational Background

May 2008 University of South Alabama, Alabama

Bachelor of Science Human Resource Management Criminal Justice

Minor in Criminal Justice

Coursework included Business, Marketing, Organizational Development, and Communications

May 2005 Faulkner State Community College Bay Minette, Alabama

Associate Degree Arts Pre-Law

Honor Society

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