Customer Service Sales
Resume:
Leslie Dominguez
Email: ********@******************.***
Address:
City: Cortland
State: IL
Zip: 60112
Country: USA
Phone: 847-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Educational Background:
High School Dipolma from Saint Charles High School, Saint Charles IL 1/2001 to 6/2002 (General Study)
High School Dipolma from International Academy of Design and Technology, Saint Charles IL 1/2001 to 11/2012
Job History / Details:
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Cash management
Store maintenance
Inventory control
Shipping and receiving
Telephone inquiries
Customer service
Invoice processing
Credit card processing
Telecommunication skills
Multi-line phone usage
Adaptability
Mediation
Conflict resolution
Strong organizational skills
Creative problem solver
Listening skills
Excellent communication skills
MS Windows proficient
Problem solver
Fast learner
Courteous demeanor
Strong client relations
Energetic work attitude
Accomplishments
Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Cashier
Achieved highest number of new credit accounts opened within one-month period.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Monetary Transactions
Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.
Work Experience
January 2012 to Current
Smart Motion Robotics, Inc. Sycamore, Il
Inventory Supervisor
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Cross-trained and provided back-up for other customer service representatives when needed. Maintained cleanliness and presentation of stock room and production floor. Prevented store losses using awareness, attention to detail and integrity. Stocked and rotated inventory regularly.
Organized the department by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom. Recommended alternative items if product was out of stock. Processed merchandise returns and exchanges. Directed calls to appropriate individuals and departments. Logged daily shipped and received orders. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Provided effective communication and customer service support to the sales, marketing and administrative teams on a daily basis.
August 2010 to December 2011
Smart Motion Robotics, Inc. Sycamore, IL
Administrative Assistant
Earned management trust by serving as key holder, responsibly opening and closing office. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Assisted customers and vendors in person and via telephone. Trained new employees by providing knowledge of specific store tasks and policies. Communicated with vendors regarding back order availability, future inventory and special orders. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Cross-trained and provided back-up for other customer service representatives when needed. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Provided daily support as the company's only bilingual Spanish/English customer service representative.
Interacted with customers and retail buyers to expedite orders. Implemented new processes and systems for improving customer service satisfaction. Assisted customers in finding out-of-stock items.
Dedicated to continuously improving sales abilities and product knowledge. Prevented company's losses using awareness, attention to detail and integrity. Processed merchandise returns and exchanges. Directed calls to appropriate individuals and departments. Logged daily shipped and received orders. Asked open-ended questions to assess customer needs. Recommended, selected and helped locate merchandise based on customer needs and desires. Learned, referenced and applied product knowledge information. Communicated all merchandise needs or issues to appropriate supervisors. Scheduled weekly inventory pickups and deliveries with vendors. Managed quality communication, customer support and product representation for each client. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Provided effective communication and customer service support to the sales, marketing and administrative teams on a daily basis.
April 2007 to July 2010
Polar Tech, Inc. Genoa, IL
Customer Service
Described product to customers and accurately explained details and care of merchandise. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Cross-trained and provided back-up for other customer service representatives when needed. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Assisted customers in finding out-of-stock items. Dedicated to continuously improving sales abilities and product knowledge. Prevented office losses using awareness, attention to detail and integrity. Recommended alternative items if product was out of stock. Guaranteed positive customer experiences and resolved all customer complaints. Directed calls to appropriate individuals and departments. Logged daily shipped and received orders. Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Regularly sought opportunities to up sell and add on additional merchandise. Communicated all merchandise needs or issues to appropriate supervisors. Managed quality communication, customer support and product representation for each client. Provided effective communication and customer service support to the sales, marketing and administrative teams on a daily basis.
November 2006 to April 2007
QuickRefunds Elgin, IL
Tax Preparer
Earned management trust by serving as key holder, responsibly opening and closing office. Assisted customers in person and via telephone. Trained new employees by providing knowledge of specific office tasks and policies. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Cross-trained and provided back-up for other tax preparers when needed. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Directed calls to appropriate individuals and departments.
June 2005 to October 2006
Reinke Gypsum Supply, Inc. Elgin, IL
Customer Service Associate
Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Communicated with vendors regarding back order availability, future inventory and special orders. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Interacted with customers and retail buyers to expedite orders. Assisted customers in finding out-of-stock items. Recommended alternative items if product was out of stock. Directed calls to appropriate individuals and departments. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Logged daily shipped and received orders. Communicated all merchandise needs or issues to appropriate supervisors. Managed quality communication, customer support and product representation for each client.
February 2002 to March 2005
JPMorgan Chase Bank, NA St. Charles, IL
CSAI
Earned management trust by serving as key holder, responsibly opening and closing branch. Described product to customers and accurately explained details. Answered questions regarding branch and products, while maintaining knowledge of product promotions. Excelled in exceeding daily credit card application goals. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Assisted customers in person and via telephone. Trained new employees by providing knowledge of specific branch tasks and policies. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Dedicated to continuously improving sales abilities and product knowledge. Performed store opening duties, including counting cash drawers. Guaranteed positive customer experiences and resolved all customer complaints. Directed calls to appropriate individuals and departments. Produced money orders for customers. Accurately balanced cash drawer after every shift. Helped drive sales goals and achieve monthly quota figures. Managed quality communication, customer support and product representation for each client.
January 2001 to February 2002
Shell Gasoline Station St Charles, IL
Cashier
Greeted customers entering the store to ascertain what each customer wanted or needed. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Trained new employees by providing knowledge of specific store tasks and policies. Assisted customers with store and product complaints. Stocked and rotated inventory regularly. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Designed displays to make the store experience interactive, engaging and reassuring.
December 2001 to January 2001
Rosewood Care Center St Charles, IL
Dietarian Aide/ Activity Assistant
Greeted customers entering the facility to ascertain what each guest wanted or needed. Assisted guests in person and via telephone. Promptly responded to general inquiries from members, staff, and guests via mail, e-mail and fax. Assisted customers with food selection, inquiries and order customization requests. Directed calls to appropriate individuals and departments. Asked open-ended questions to assess residents needs. Communicated all guests and residents needs or issues to appropriate supervisors.
Educational Background
2002 Saint Charles High School Saint Charles, IL
High School Diploma General Study
International Academy of Design and Technology Schaumburg, IL
Interior Design
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