Customer Service High School

Ashley Montgomery

Email: ********@***************.***

Address:

City: Antigo

State: WI

Zip: 54409

Country: USA

Phone: 920-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Food service worker with family restaurant, fast food, retail and customer service experience. Trained in food safety, handling, and cleanliness.

Educational Background:

High School Dipolma from Empire Beauty School, Green Bay WI 1/2001 to 12/2009 (Cosmetology)

High School Dipolma from Oconto High School, Green Bay WI 1/2001 to 11/2012

Job History / Details:

Summary

Food service worker with family restaurant, fast food, retail and customer service experience. Trained in food safety, handling, and cleanliness.

Highlights

Reliable and punctual

Cash handling

Neat, clean and professional appearance

Comfortable standing for long time periods

Proven leader

Engaging personality

Excellent multi-tasker

Delivers exceptional customer service

Respectful team worker

Accomplishments

Recognized by peers and management for going above and beyond normal job functions, such as promoting new items.

Experience

October 2011 to Current

Burger KIng Antigo, WI

Crew Leader

Up-sold additional menu items, beverages and desserts to increase restaurant profits.

Took necessary steps to meet customer needs and effectively resolve food or service issues.

Correctly received orders, processed payments and responded appropriately to guest concerns.

Resolved guest complaints promptly and professionally.

Respectfully reported unsatisfactory behavior to a member of the management team.

Packaged menu items into bags or trays and placed drink orders into carriers.

April 2011 to October 2011

Burger KIng Oconto Falls, WI

Crew Member

Prepared and served beverages such as coffee, tea and fountain drinks.

Properly portioned and packaged take-out foods for customers.

Quickly and efficiently processed payments and made accurate change.

Carefully maintained sanitation, health and safety standards in all work areas.

Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

Frequently washed and sanitized hands, food areas and food preparation tools.

Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.

Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

Took initiative to find extra tasks when scheduled duties were completed.

November 2010 to January 2011

Toys R Us Green Bay, WI

Cashier

Promptly reported complaints to a member of the management team.

Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.

Took necessary steps to meet customer needs and effectively resolve any in-store issues they may have gone through.

Correctly greeted, processed payments and responded appropriately to guest concerns.

Communicated clearly and positively with co-workers and management.

Worked well with teammates and openly invited coaching from the management team.

Education

2009 Empire Beauty School Green Bay, WI

Certification Cosmetology

Student Ambassador

Strong Client Requests for Services

Obtained great knowledge from my fellow peers and instructors

Provided a positive experience for customers assigned to my chair

2007 Oconto High School Oconto, WI

High School Diploma Required High School Courses

Member of the following Clubs:

Concert Choir (3 years)

Yearbook (1 year)

LInk Crew (2 years)

Forensics (3 years)

Science Club (1 year)

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