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Customer Service Sales Representative

Location:
Richmond, VA
Posted:
November 18, 2012

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Resume:

Eliza Davis

Email: abpoac@r.postjobfree.com

Address: **** ***** **

City: Richmond

State: VA

Zip: 23235

Country: USA

Phone: 804-***-****

Skill Level: Experienced

Salary Range: $80,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ELIZA LECKIE HUTCHESON DAVIS

2201 Logan St Richmond, VA abpoac@r.postjobfree.com 804-***-****

SALES REPRESENTATIVE

Versatile and articulate business professional offering 5+ years of pharmacy operations experience and 2+ years of sales experience. Self-motivated, competitive and results-oriented sales professional with extensive technical and scientific experience. Proven history of success in generating new business opportunities and expanding current accounts. Confident sales presenter who drives a team approach to increase morale and competency for the better of an organization and to exceed sales goals. Core competencies and major strengths in:

* Relationship Building * Business Development * Contract Negotiating

* Customer Service * Collaborative Teamwork * Market analysis

* Organizational Skills * Time & Resource Management

* Presentation Skills * Team Building & Leadership

PROFESSIONAL EXPERIENCE

Pharmaceutical Sales Representative Eli Lilly USA Richmond, VA 9/2011- present

Top sales performance with Cymbalta with 105% quota attainment for a 130/500 rank nationwide and grew TRX over 17% in a 1 year time period

Grew Cialis once daily over 65% over a 1 year time period

Grew Evista by over 10% despite a declining osteoporosis market

Hold Leadership Roles on my team as both Evista champ and business acumen champ

Organized and held several speaker programs utilizing thought leaders in their field

Built and sustained valued partnerships with health care providers and worked with overlapping divisions to enhance customer experience. Calling on Internal Medicine, Neurologists, Rheumatologists, Pain Specialists, Orthopedics, OBGYN

Create a quarterly territory business plan by prioritizing opportunities, analyzing market climate and payer data

Meet and exceed implementation expectations; calls per day, meeting reach commitments, utilizing programs and budget management

Medical Sales Representative Total Repair Express Baltimore, MD 2010 - 9/2011

Grew the territory over 300% in the first 7 months and by a total of over 700% during tenure

Sell and promote medical devices and products and repair services, signing service contracts with surgery centers and hospitals, working with OR, GI, ICU, Sterile Processing, Purchasing, Materials Management and Procurement.

Maintain and grow the Maryland, DC and Northern Virginia territory

Knowledge of surgical instruments and equipment, as well as hospital policy and procedures

IDN and GPO contract knowledge

Perform business reviews with heads of hospitals

Attend vendor fairs as the TRE territory representative, to promote our products and services

Perform in-services with nurses, surgical techs, and sterile processing staff

Rookie of the Year 2010/2011

LEAD PHARMACY TECHNICIAN / INVENTORY SPECIALIST CVS PHARMACY

RICHMOND, VA 2004 - 2009

Worked with doctors and nurses regarding prescriptions and drug interactions,

Coached, mentored, and supervised as many as eight technicians, and established work schedules.

Implemented operational changes that resulted in improved customer service ratings to 95% from 76%.

Routinely communicated with insurance company representatives to verify benefits eligibility, and to resolve any issues regarding coverage or prior authorizations

Planned and controlled inventory stock levels required to allow for quick customer service. Conducted periodic qualitative reviews of drug stocks.

Winner of Inventory Technician of the Year due to controlling inventory expenses while sales increased.

NUCLEAR PHARMACY TECHNICIAN CARDINAL HEALTH RICHMOND, VA 2007 - 2008

Drew doses of nuclear medicine for patient administration

Given additional job responsibilities including nuclear safety, auditing radiation safety practices, and quality control.

Developed driver schedules and coordinated deliveries to maximize efficiency.

Used records on drug usage and compounding to determine need for supplies and stock control; presented information on usage rates and prescribing trends to pharmacy manager.

Submitted periodic reports to management regarding pharmacy activities, and the needs and budget estimates for pharmacy operations.

INTERN BURLINGTON CHEMICAL BURLINGTON, NC 2003

EDUCATION / PROFESSIONAL AFFILIATIONS

Elon University, Elon, NC BS in Biology, minor in Chemistry, 2004

~ Study Abroad, Ecuador and the Galapagos Islands ~

American Chemical Society Beta Beta Beta Biology Club Service Learning Community Alpha Omicron Pi Fraternity Club Field Hockey



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