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Customer Service Process Improvement

Location:
Watkins, MN
Posted:
November 15, 2012

Contact this candidate

Resume:

Jamie Beeler

Email: abpo5h@r.postjobfree.com

Address: PO Box 412

City: Watkins

State: MN

Zip: 55389

Country: USA

Phone: 320-***-****

Skill Level: Experienced

Salary Range: $35,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jamie Beeler

PO Box 412

Watkins, MN 55389

abpo5h@r.postjobfree.com

OBJECTIVE

I am a highly motivated, detailed orientated person looking to contribute and expand my customer service, receptionist, telecommunications, accounting skills. My effective time management and organizational skills enable me to multitask, manage daily work tasks, and complete projects.

KEY QUALIFICATIONS

* Excellent Customer Services Skills

* Ability to perform accounting tasks as well as various office administrative duties including experience with Peachtree, QuickBooks, and PeopleSoft

* Accurate inventory management and recording

* Outstanding communication skills

* Proficient with Microsoft Office software programs including Word, Excel, PowerPoint and Publisher

* Proficient in multi-line phone systems

* Process improvement initiatives

* Ability to multi-task

EXPERIENCE

BI Worldwide, Eden Valley, MN

Engagement Consultant (April 2009- June 2012)

* Assisted Customers with marketing of rewards program

* Place award orders in PeopleSoft system

* Experience with IBM Cognos as a business intelligence consumer to run reports/consume data

* Providing excellent customer service to both inbound/outbound calls

* Respond to customers email inquiries

* Created process documentation for training purposes

Senior Customer Service Representative (via the Work Connection) (November 2003; May-November 2006) BI Worldwide (November 2006- April 2009)

* Providing excellent customer service to both inbound/outbound calls

* Respond to customer email inquiries

* Supervised other CSR

* Updated ongoing memos for accuracy in program information

* Provided excellent customer service to customers via Webchat

* Process improvement

One More Bar Watkins, MN

Bartender (August 2002- April 2003)

* Organize and control the operations of bar while providing excellent customer service

* Perform multiple tasks at once including beverage sales, food sales cooking, and pull tab gambling

* Check identification of customers in order to verify age requirements for purchase of alcohol pull tab gambling

* Balanced cash receipts and responsible for handling of cash from gambling and bar cash registers

* Process improvement

Fulfillment Distribution Center

Assistant Accountant/Receptionist (September 2001-May 2002)

* Daily entry of A/P A/R

* Prepare production Incentive reports for the Payroll Department

* General ledger reconciliation

* Multiple excel tracking, documentation, etc.

* Document management (electronic and manual file storage)

* Process improvement

* Answered phones and direct the customer to appropriate personnel

Home Depot, Waite Park, MN

Cashier Returns Associate (June 2001- December 2002)

* Help customers with building material purchases and returns

* Assisted A/P with reconciliation of inventory invoices

* Reconciliation of cash draw and credit card receipts in schedule shift

* Assisted customers of location of items in the store

* Balanced cash receipts and responsible for handling of cash

Bernicks Management, St Cloud, MN

Assistant Accountant (November 1999- June 2001)

* Managed the Fleet Inventory

* Assisted with the monthly margin analysis

* Reconciled Bernicks Full line Vending Monthly Inventory

* Assisted with yearly Inventory Reconciliation for Bernick's Pepsi

* Prepared Quarterly Sales Tax and Prorate Tax

* Prepare monthly Depreciation Reports

* Prepared the Daily Cash Deposit

* Assisted with the Daily Entry of customer invoices

* Performed multiple tasks to assisted with the daily operation of the Bernicks Companies

Menards, Waite Park, MN

Cashier Returns Associate (March 1995- December 1999)

* Help customers with building material purchases and returns

* Assisted A/P with reconciliation of inventory invoices

* Assisted customers of location of items in the store

* Balanced cash receipts and responsible for handling of cash

EDUCATION

St Cloud Technical College; St. Cloud, MN

Associates in Applied Science, Financial Accounting (May, 1999)



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