Customer Service High School

Ryan Deimel

Email: abpo1l@r.postjobfree.com

Address:

City: Erie

State: PA

Zip: 16509

Country: USA

Phone: 814-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivating and talented instructor driven to inspire individuals to pursue academic, personal, and physical health. Strives to create a challenging and engaging learning environment in which individuals become life-long scholars and learners.

Educational Background:

High School Dipolma from Edinboro University, Edinboro PA 1/2001 to 11/2012 (Individualized Studies Teaching)

High School Dipolma from San Diego Academy, Edinboro PA 1/2001 to 11/2012

High School Dipolma from Professional Tennis Registrar, Edinboro PA 1/2001 to 11/2012

Job History / Details:

Summary

Motivating and talented instructor driven to inspire individuals to pursue academic, personal, and physical health. Strives to create a challenging and engaging learning environment in which individuals become life-long scholars and learners.

Highlights

Active participation in up to date teaching methods

Teaching, tutoring and counseling

Experience working special needs students

Microsoft Word, Excel, PowerPoint

Motivating students

Interactive teaching/learning

Differentiated instruction

Positive atmosphere promotion

Extensive knowledge of training methods

Accomplishments

Material Development

Created targeting at risk students to create an engaging educational experience. Team Building and Leadership

Created collaborative coaching experience through creative and innovative techniques. Plan Development

Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate.

Counseling

Served as student mentor and Adviser for Edinboro Tennis students when academic problems and personal adjustments arose.

Conducted small group and individual classroom activities with students based on differentiated learning needs.

Integrated academic and vocational curricula to help students learn a variety of skills.

Experience

January 2010 to November 2012

Westwood Racquet Club Erie, Pennsylvania

Tennis Professional/ Instructor/ Motivator

Maintain a high quality work environment.

Responsible for all operations at the tennis facility including staffing, employee schedules, event planning, and staff functions.

Provide quality advising services based on strengths and needs of members and students.

Developed and implemented interesting and interactive learning mediums to increase student understanding of tennis.

Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability.

Teaching clinics, private lessons, and tournaments.

September 2008 to July 2010

Powerhouse Fitness Gym Bluffton, South Carolina

Fitness Consultant/Marketing and Outside Events

Hired and trained all sales staff for new store location.

Monitored customer preferences to determine focus of sales efforts.

Created and directed sales team training and development programs.

Maintain a professional and service-oriented environment through excellent interpersonal and customer service skills, organizational skills and the ability to multi-task in a fast-paced environment.

Created Beach Bash 2010, Member Appreciation Events, etc.

July 2008 to July 2010

Berkeley Hall Golf Club Bluffton, South Carolina

Golf Teaching Professional

Maintain a professional and service-oriented environment through excellent interpersonal and customer service skills, organizational skills and the ability to multi-task in a fast-paced environment.

Ensure service continuity by setting up and managing a flexible staff work schedule.

Trained new employees on company customer service policies and service level standards.

Responsible for creating a rewarding and satisfying golf experience for members and guests.

Implement and support all initiatives and programs as requested by the mission and vision statements.

Inspired students to translate their athletic interests into the real world by taking positive actions.

July 2008 to June 2010

Van Der Meer Tennis Academy Hilton Head, South Carolina

Tennis Professional/ Assistant Merchandise Direc

Provide customer service by checking in members or guests; manage the reservation system and client services in accordance with Van Der Meer standards.

Maintain a high quality pro shop environment, stocking/displaying merchandise, assisting vendors with display of new merchandise (steam, ticket, fold, display), utilize the Point of Sale (POS) system to process cash and credit purchases.

Challenged and motivated students through in-depth and higher order thinking.

Promoted tennis at the club by providing high quality service for our members and guests, and assistance to the Head Tennis Pro and General Manager.

Kept abreast of developments in the field by reading current literature and attending professional conferences.

Teaching clinics, private lessons, and tournament play for men, women and juniors.

Instructed students of various backgrounds and learning styles by employing a variety of instructional resources.

Education

2012 Edinboro University Edinboro, Pennsylvania

Bachelor of Arts Degree Individualized Studies Teaching

Advanced coursework in teaching

2008 San Diego Academy Myrtle Beach, South Carolina

Associate of Applied Business Degree Business Complex Operations & Management

2003 Professional Tennis Registrar,

Excellence in Teaching

References

Dr. Keith Taylor - President Gannon University 814-***-****

Marcia A Dall - Executive Vice President and CFO Erie Insurance 919-***-****

Greg J. Rubino - Owner Passport Realty Companies Erie, PA 814-***-****

Tina M. Donikowski - General Manager at GE Transportation 814-***-****

Dr. Kathleen Benson Edinboro Department Chair of Education 814-***-****

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