Customer Service Quality Control

Jason Trojanowski

Email: abpo1j@r.postjobfree.com

Address:

City: WINTERS

State: CA

Zip: 95694

Country: USA

Phone: 530-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors.

Educational Background:

High School Dipolma from Solano Community College, Fairfield CA 1/2001 to 11/2012 (Social Studies)

Job History / Details:

Career Focus

Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors.

Core Strengths

Leadership/communication

Critical thinker

Troubleshooting proficiency

Meets/exceeds goals

Ability to maintain accurate client records

Excellent time management skills

Quality control

Training manual contributor

Excellent time management

Diagnostics specialist

Vast technical knowledge

Negotiation competency

Excellent writing and critical thinking skills

Safety-oriented

Microsoft Office expert

Analytical

Able to manage client crises

Able to work independently and as a member of a team

Social media marketing

Troubleshooting skills

Devoted to data integrity

Team leadership

Aware of legal and ethical standards

Selected Career Accomplishments

November 2000 to May 2010

Solano County Sheriff's Office Fairfield, CA

Correctional Officer

Assisted in the monitoring and reporting on Website traffic and performance.Performed hourly security checks to ensure physical welfare of prisoners; conducted head counts to ensure that each prisoner was present and accounted for.

Processed arrestees; took fingerprints and photographs during booking process.

Inspected the conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure safety and security of the facilities and help prevent escape and/or violence.

Wrote Incident and Informational Reports to document incidents, such as accidents, injuries, violence, or diseases.

Recorded information into the computer, such as prisoner identification, charges, as well as keeping daily logs of prisoner activities.

Maintained confidential records of prisoners' identification.

November 1995 to December 2000

Strings Restaurant Group Gold River, CA

General Manager

Managed/Supervised 15-20 food personnel; budget, bookkeeping, and cost analysis; inventory ordering/stocking; store presentation; customer service; facility and equipment maintenance.

Reported directly to the franchise owner and/or corporate office in Sacramento; Met and exceeded specific monthly goals consisting of cost reduction, program improvements, and increase in sales.

Reviewed employee safety programs to determine their adequacy.

Recommended processes and product safety features that would reduce employees' exposure to chemical, physical, and biological work hazards.

Recruited, interviewed, hired, trained and evaluated workers.

Academic Background

2013 Solano Community College Fairfield, CA

AA Social Studies

Alpha Gamma Sigma

President's Honor - Spring 2012

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