Customer Service Medical Assistant

Shanae Wallace

Email: ********@******************.***

Address:

City: Dolton

State: IL

Zip: 60419

Country: USA

Phone: 708-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from South Suburban College, South Holland IL 1/2001 to 11/2012 (Medical Assistant Certification)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Large cash/check deposits expert

Telephone inquiries specialist

Customer service expert

Telecommunication skills

Adaptive team player

Opening/closing procedures

Accomplishments

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

December 2007 to Current

Loomis Armored Burr Ridge, IL

CMS Teller

Conduct deposit verification and prepare change orders using specialized counting equipment and procedures.

Prepare currency and coin change orders for each customer assigned.

Data Entry.

11/13/2012 12:00:00 AM

February 2002 to May 2008

St. Coletta's of IL Tinley Park, IL

Residential Aide

Manage the daily living skills of mentally disabled adults.

Documentation including updating nightly charts, MAR's, etc.

Assist clients in keeping appointments.

Inventory

Administer medication

December 2001 to 11/13/2012 12:00:00 AM

South Suburban College

December 2001

Transport

Children's Rehabilitation Center Harvey, IL

Nursing Assistant

Read and recorded temperature, pulse and respiration.

Collected urine and fecal samples.

Assisted with adequate nutrition and fluid intake.

Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.

Positioned residents for comfort and to prevent skin pressure problems.

Assisted with transferring residents in and out of wheelchairs and adaptive equipment.

Kept facility stocked with necessary supplies, equipment and instruments.

Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.

May 1996 to June 1999

Department of Rehabilitation Services Chicago Hgts., IL

H.H.A

Planned, prepared and served meals and snacks according to prescribed diets.

Provided transportation, assistance and companionship to clients.

Cleaned and organized patients' living quarters.

Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

Facilitated games and other activities to engage clients.

Assisted with ADLs.

Sensitive to the needs of geriatric patients.

August 2005 to September 2007

Best Buy Lansing, IL

Sales Representative

Worked as a team member performing cashier duties, product assistance and cleaning.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Recommended, selected and helped locate merchandise based on customer needs and desires.Regularly sought opportunities to up sell and add on additional merchandise.

Educational Background

South Suburban College South Holland, IL

Medical Assistant Certification

Continuing Education

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