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Customer Service Sales

Location:
Ashland, MA
Posted:
November 15, 2012

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Resume:

Jamieson Keefe

Email: abpnyq@r.postjobfree.com

Address:

City: Ashland

State: MA

Zip: 01721

Country: USA

Phone: 617-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seasoned Sales/Sales Manager with over 10 years experience in sales management, customer service, account management and successfully growing a health and wellness franchise.

Educational Background:

High School Dipolma from Framingham State University, Framingham MA 1/2001 to 5/1998 (Psychology)

Job History / Details:

Summary

Seasoned Sales/Sales Manager with over 10 years experience in sales management, customer service, account management and successfully growing a health and wellness franchise.

Accomplishments

Successfully increased annual revenue by 500 percentage in year one, and exceeding 100 percentage growth in next five consecutive years.

Exceeded annual sales budget each year, cumulatively increasing monthly recurring revenue by 150 percentage .

Directly responsible for contracts resulting in an increase of $15,000 in recurring monthly income during years 3-5. Generating $540,000 in revenue over that time period.

Built the B2B network from the ground up, corporate memberships account for 30 percentage of all contracts.

Consistently maintained a member retention level of 74 percentage or higher in an industry where 60 percentage is the norm.

Within 2 years Grew from individual sales associate to manager to general manager.

Experience

August 2000 to Current

Golds Gym Ashland Ashland, Ma

General Manager

July 2002 - current

Solely responsible for the day to day maintenance of 2,000 contracts, ensuring member satisfaction and member retention.

Build and maintain the B2B network through cold calling, prospecting and networking into all local companies.

Design and implement sales incentive programs, increasing memberships and overall profit.

Responsible for interviewing and hiring key staff members, ensuring smooth business continuity. Also prepare and conduct annual reviews, provide constructive feedback and action plans for each employee.

Design internal financial reports for franchise owners, showing key financial metrics, performance indicators, and forecasting.

Provide sales and customer relations training to staff, ensuring sustained memberships and fulfill franchise mission statement.

Manage marketing efforts that included launching social media campaigns.

Manage all vendor relationships including price negotiations for all areas of the business. This includes maintenance of equipment, coordinating repairs, new purchases, ensuring member safety and stay current with latest fitness technology and state-of-the-art equipment

Responsible for all escalated member related issues, perform necessary action and resolve in a timely manner.

Manager June 2001 - June 2002

Sales.

Account management and billing.

Staff training.

Ensured optimal levels of customer service

Sales associate August 2000 - June 2001

Membership sales.

Customer service.

August 2000 to January 2006

Train with Jamie Ashland, Ma

Personal Trainer

Work one on one with clients.

Design personalized workouts to help achieve goals in fitness and in life.

Sport Specific training.

September 1998 to September 2001

Afterschool in S.Natick Natick, Ma

Site Coordinator

Site Coordinator - After school program

Set curriculum, guidelines and assisted students with homework

Led students in enrichment activities the included health and physical fitness

Successfully maintained student interest by using proper classroom techniques and instructional strategies, resulting increased student performance.

Education

1998 Framingham State University Framingham, Ma

Bachelor of Arts Psychology

4 years varsity hockey



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