Administrative Assistant Customer Service

Tonya Kimberly Ames

Email: ********@***************.***

Address:

City: Guston

State: KY

Zip: 40142

Country: USA

Phone: 270-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning.

Educational Background:

High School Dipolma from Elizabethtown Community College, Elizabethtown KY 1/2001 to 5/2002 (Humanities)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning.

Skill Highlights

Window XP

Window 7

Microsoft 2007 Excel, Microsoft PowerPoint

Microsoft Word

Office machines: Fax/Copier/ Scanner

Office Communicator/Lotus-COMET/Live Meeting

Active Identity-EFingerprints

OSHA compliance

Quality assurance ISO Auditor

Procure to Pay

Travel administration

Report development

Problem resolution

Schedule management

Self-starter

Project planning

Team liaison

Spreadsheet development

Administrative operations

Employee training and development

Filing and data archiving

Security Clearance - Secret

Core Accomplishments

Data Organization/ Computer Proficiency

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Created PowerPoint presentations that were successfully used for employee development.

Administration

Answered multiple phone lines, transferred calls to corresponding departments.

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Payroll Administrator

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Inventory Management

Managed inventory and office budgeting for supplies for busy office of 100.

Employee Management

Liaised with HR department to establish employee benefits, training, Payroll and termination procedures.

Professional Experience

October 2005 to October 2012

Lockheed Martin Fort Knox, KY

Administrative Assistant, Sr

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Served as corporate liaison between the finance, IT and marketing departments.

Handled, processed and distributed confidential employee information.

Performed typing and transcription duties as required

Established procedures that implement operational and/or fiscal policies

Compiled data of operating unit programs, policies, and procedures

Draft financial, statistical, narrative, and reports for invoicing as requested

Arranged, participated in, and implemented conferences and committee meetings

Signed on behalf of program manager, as delegated, name to correspondence, requisitions, vouchers, and other forms of consequence

Coordinated travel vouchers for submission of payment

Compiled/Created/Updated weekly/monthly work flow and spreadsheet reports

Distributed daily correspondence to proper departments, Mail duties

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

July 2004 to October 2005

River City Management Louisville, KY

Kitchen Personnel

Helped with preparation, set-up, and service for catering events

Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices

Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary

Kept dining room and kitchen area clean by performing cleaning and laundry duties

Managed closing duties, including restocking items and reconciliation of the cash drawer

Consistently adhered to quality expectations and standards

Routinely cleaned table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators

Prepared the buffet and salad bar for dinner service

Completed opening and closing checklists according to set standards

Actively complied with all health department regulations and rectified issues immediately

Maximized table turns and rotated seating for maximum guest satisfaction

Washed silverware, dishes, cooking utensils, equipment and displays Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms

Stocked deliveries in a timely and safe manner

Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor

Sprayed all racked items with hot water to loosen and remove food residue

Cleaned, sanitized and organized food speed racks, food bins, dry storage racks and chemical storage room

Closed down the kitchen after each shift and precisely followed closing checklist for kitchen stations

Transported all dirty tableware from dining room to dish washing area for proper cleaning.

Delivered exceptional customer service by quickly and efficiently clearing tables

April 2004 to May 2004

US Army Fort Knox, KY

Data Entry Operator Sr Lockheed Martin IT

Project Type Testing Stryker Vehicle

Entered data into computer or onto disk for subsequent entry

Compared data entered with source documents, or re-entered data in verification format on screen to detect errors

Deleted data that was entered incorrectly, and re-entered the correct data

Compiled, sorted, and verified accuracy of data to be entered Kept accurate records of work completed.

Kept accurate records of work completed

Education

2002 Elizabethtown Community College Elizabethtown, KY

Associate of Arts Humanities

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