Insurance Customer Service
Resume:
Title:Communications/Computer Systems Control Technician
*******@******.***
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NAME:,
ADDRESS:
ADDRESS2:
CITY:
STATE: IA
ZIP:
CANDIDATE ID: 2881818
US CITIZENSHIP:
EDUCATION:
EXPERIENCE: 0
WILL RELOCATE: No -
JOB WANTED:
RATE NEEDED:
TELEPHONE: 515-***-****
EMAIL: *******@******.***
HOMEPAGE:
HOTTEST SKILLS: market, profit, claim, profit, product, revenue, sale, accounting, asset,
audit, economic, expense, finance, lease, payment, revenue
REVISION: 08-SEP-02
RESUME:
NAME: C MATTISE
ADDRESS: 7035 N.E. RISING SUN DR
CITY: DES MOINES
STATE/PROVINCE: IA
ZIP/POSTAL CODE:
COUNTRY: USA
EMAIL:
PHONE: 515-***-****
CANDIDATE ID: NA
CITIZENSHIP: US Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Any
RATE NEEDED: Not Entered
HOMEPAGE:
COMMENTS:
HOTSKILLS:
C. EUGENE MATTISE
7035 N.E. RISING SUN DR
DES MOINES, IA 50317
*******@******.***
PROFESSIONAL BACKGROUND
Professional experience of twenty-five years in the non-standard
automobile insurance industry.Career path with one employer reflects
progression from entry-level through claims and underwriting to most
recent senior level management position as President and COO of a $10
million insurance subsidiary. Skilled in directing and managing all
facets of insurance operations, from underwriting, claims, rates and
filings to daily management activities.
In fifteen year leadership role
as General Manager/ President/COO, consistently demonstrated effective
managerial skills in guiding the company through economic upswings and
downturns in building a professional staff, and in producing positive
results in line with the company's goals.
PROFESSIONAL EXPERIENCE
FARM AND CITY INSURANCE West Des Moines, Iowa, June 1972 - June 1997
President and COO, 1984- June 1997 Total management responsibility for
a non-standard automobile insurance company with current annual
revenues of $10 million in written premiums and a staff of 14
employees.Directly accountable to the parent company's Board of
Directors.Successfully maintained market share in a highly competitive
non-standard automobile market.
Key Results:
Contributed to underwriting profits of the parent company by producing
acceptable underwriting results throughout the duration of employment.
Effectively guided and directed daily operations including agency
relations, customer service and personnel.
Directly controlled underwriting expenses which were consistently
below national averages while paying a high commission rate. Built a
professional staff of productive and long-term employees. Analyzed
rates to develop specific niches within the industry and increased
sales.
Led efforts in developing computer software programs to increase
efficiency, enhance product development and remain competitive by
developing more flexible payment plans.
Developed strong relationships with appointed agents throughout the
selling region that complemented company profit goals.
Remained actively involved in the day to day operations to achieve
desirable outcome.
Managed agency appointments, lease agreements, audits, and accounting
reports.
General Manager, 1982 - 1984 Reported directly to the Board of
Directors with management responsibilities for entire operation.
Underwriter
- Underwriting Department, 1976 - 1982 Responsible for
review and acceptance of all applications and ratings.
Claims Department, 1974 - 1976 Rejoined the company upon Honorable
Discharge from military tour of duty.
Insurance Trainee, June 1972 - December 1972 Gained six months
experience prior to entering the United States Army.
EDUCATION
Bachelor of Arts
- Finance and Insurance University of Iowa, Iowa
City, Iowa, 1972
MILITARY
United States Army, January 1973 - December 1974 Honorable Discharge
TESTIMONIALS
"Gene is known for his knowledge, dedication and insight into the
successful management and operation of an insurance business. His
departure from Farm and City Insurance is a substantial loss to all...
however, a significant gain for the organization he chooses to join."
John H. Nanos, President, Nanos Insurance Agency
"Keeping a competitive edge in today's volatile and changing insurance
market is a challenge.Gene's ability to adapt to the market while
directing our agency over the years was an invaluable asset.He knows
the non-standard insurance business as well as anyone in the
industry." Jackie Miller, Co-Owner, Miller and Fidler Insurance Agency
"What I respect about Gene Mattise is his consistently strong
performance with and devotion to Farm and City.In a market that often
values profits over people, Gene demonstrated unquestioned commitment
and dedication to the industry and more specifically, provided
outstanding service and guidance to our agency." Harold Hensel,
President, Hensel Insurance Agency
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