Customer Service Representative

Melissa A. Davis

Email: abpnwa@r.postjobfree.com

Address:

City: Hayward

State: CA

Zip: 94541

Country: USA

Phone: 510-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Chabot College, Hayward CA 1/2001 to 11/2012 (Sociology)

High School Dipolma from, Hayward CA 1/2001 to 11/2012

Job History / Details:

Career Overview

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Core Strengths

Administrative support

Telephone inquiries

Multi-line phone talent

Detail oriented

Critical thinker

Problem solver

Excellent communication skills

Meets/exceeds goals

Quick learner

Professional demeanor

Shipping and receiving professional

Customer service expert

POS systems expert

Microsoft Word, Excel, PowerPoint

Accomplishments

Documentation

Notary Public for California

Certificate to Roll Fingerprints in California

Work Experience

July 2011 to December 2012

The UPS Store Hayward, CA

Office Associate

Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Greeted customers in a timely fashion, while quickly determining their needs.Shared product knowledge with customers while making personal recommendations. Operated a cash register to process cash, check and credit card transactions.Administered all point of sale opening and closing procedures. Assisted in all areas of administrative work including data entry and receptionist duties.

May 2010 to May 2011

The Heritage Inn Hayward, CA

Receptionist

Issued room keys and escort instructions to bellhops.Made and confirmed reservations.Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.Verified customers' credit and established how the customer would pay for the accommodation.Recommended top dining and entertainment options for guests in the Bay Area.Maintained up-to-date records at all times.Resolved customer questions, issues and complaints.

March 2008 to April 2010

Direct Buy East Bay Pleasanton, CA

Receptionist

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

July 2005 to April 2007

Baker Square San Leandro, CA

Server/Hostess

Assisted diners with seating as needed. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverage.Took orders from patrons for food or beverages. Used all food handling standards. Observed diners to anticipate any additional needs and respond to requests.

March 2004 to July 2005

Little Caesar's Pizza Castro Valley, CA

Associate

Correctly received orders, processed payments and responded appropriately to guest concerns. Up-sold additional menu items, beverages and desserts to increase restaurant profits.Served fresh, hot food with a smile in a timely manner. Mastered Point of Sale (POS) computer system for automated order taking. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction. Worked well with teammates and openly invited coaching from the management team.

Educational Background

2014 Chabot College Hayward, CA

Associate of Arts Sociology,

Bachelor of Arts

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