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Customer Service Information

Location:
Anchorage, AK
Posted:
November 15, 2012

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Resume:

I am looking for weekend work-office/clerical (Anchorage)

Date: 2012-11-12, 1:54PM AKST

see below

I am currently looking for a weekend position. This position would need to be strictly weekends and temporary or even seasonal. I will be moving out of state end of march and I am not wanting anything permanent.

If you think I could work for you and my resume meets the requirements you seek, call me at 907-***-****

Please no "work at home" or "be your own boss" calls.

Janika L. Montoya

907-***-****

abpnvq@r.postjobfree.com

Job Objective: To obtain a position in Administration where I can put my knowledge of Computer Skills and Administration and Managerial education to good use.

Experience Summary

Four years Customer Service experience.

Four years Cash Handling experience.

Hard worker.

Highly motivated team player.

Enthusiastic, quick learner.

Skills and Relevant Experience

Compile information about new accounts, enter account information into computers, and file related forms or other documents.

Collect and record customer deposits and fees, and issue receipts using computers.

Perform teller duties as required.

Record information about financial status of customers and status of collection efforts.

Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.

Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

Maintain clean and orderly checkout areas.

Resolve customer complaints.

Answer customers' questions, and provide information on procedures or policies.

Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Work Experience

04/08-10/08 Receptionist Linford Anchorage, AK

11/06-10/07 Billing Floor Supply Anchorage, AK

03/04-03/08 PIC Fred Meyer Anchorage, AK

04/06-07/06 Cashier Owen and Drew Anchorage, AK

09/03-03/04 Cashier Afterthoughts Anchorage, AK

Education

Alaska Military Youth Academy

Fort Richardson, AK

09/02-03/03

Attained GED

3.6 GPA

Charter College

A.A.S Business Management Practice

3.87 GPA

7/19/2010- 2/10/2012

MOS Certification

Word

Excel

2/27/2012



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