Customer Service Manager
Resume:
Whitney Oliver
Email: *********@********.***
Address: **** *** ******* **.
City: Grand Prairie
State: TX
Zip: 75051
Country: USA
Phone: 682-***-****
Skill Level: Management
Salary Range: $50,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Whitney A. Oliver
1925 San Antonio St. Grand Prairie, TX 75051 Phone: 682-***-**** Email: *********@********.***
OBJECTIVE
Seeking a position in Recreation programming where extensive experience in project management and organizing community events leads to smoother operations and healthier social attitudes. Exceptional analysis, planning, problem-solving and leadership skills, with a sharp eye for detail. Adept communicator.
CAREER HIGHLIGHTS
Strong 5+ year background includes developing and actively supervising high quality military community programs. Strategically plan and execute numerous recreational activities for groups as large as 10,000. Also manage funds and track budgets used for purchase of supplies.
3-time winner of Readiness Management Support`s -Outstanding Performance and Recognition- award. Also received President`s award for -Outstanding Community Service.-
Highly effective manager and motivator. Proven ability to direct and encourage employees to perform at highest levels and consistently work towards achieving all company and project goals. Talent for encouraging others with exceptional interpersonal skills.
Superior organizational skills-capable of handling diverse tasks and multiple details simultaneously. Remain calm and focused during complex, unforeseen and stressful situations.
Exhibit firm leadership presence. Display consistently sound judgment and strong level of awareness. Skilled in taking charge and directing others when necessary. Confident decision-maker.
Skilled in prioritizing, delegating tasks and operating efficiently in both individual and group work environments. Consistently display exceptional work ethic & friendly yet professional attitude.
Persuasive communication skills-adept at conveying information in a clear, concise and engaging method, verbally, in writing, and in public speaking settings. Proven ability to converse with people from different age groups, socio-economic backgrounds and cultures.
PROFESSIONAL WORK EXPERIENCE
Assistant Site Manager/Entertainment Coordinator, URS Group, Inc., Al Udeid Air Base, Qatar (2011-Present)
Assist all management, direction, and associated requirements in overseeing URS Installation Services Operations at Al Udeid AB, Qatar.
Provide support leadership, administrative and operational management services in support of 379th Expeditionary Force Support leadership, to include-Recreational Services, Hospital Aseptic Maintenance Services, Pool Lifeguard and Maintenance, Bicycle Maintenance, Fitness Equipment Maintenance, Custodial Services, Lodging, Linen Service and Small Appliance Maintenance.
Provide oversight for contract compliance for customer
Provide the oversight of recreational and fitness facilities management processes.
Provide oversight and management of inventory controls on equipment and supplies.
Provide support of maintaining health and safety program, customer service program and quality assurance and quality control.
Plan, manage and coordinate all international and local entertainment. Responsible for budgeting, planning, organization and execution of logistical aspects for all entertainment, to include developing and managing itineraries, organizing performance schedules, transportation, housing, venue and technical support.
Recreation and Fitness Manager/Entertainment Coordinator, Readiness Management
Support L.C., Al Udeid Air Base, Qatar (2009-2011)
Developed and facilitated monthly calendar of activities for a daily average of 10,000 visiting members of community and fitness centers. Manage & delegate tasks to 9 facilities with a team of 41 employees.
Planned and coordinated all international and local entertainment. Responsible for budgeting, planning, organization and execution of logistical aspects for all entertainment, to include developing and managing itineraries, organizing performance schedules, transportation, housing, venue and technical support.
Regularly briefed senior management in weekly programming meetings-discussed whether recreational and fitness activities consistently meet military approval standards. Develop and submit pre-approved facility calendars to military directors.
Prepared and managed monthly budgets as large as $300,000 for purchase of supplies, distribution of prizes and capital equipment.
Organized and assigned work duties to host country national attendants. Assignments include handling front desk duties, customer service, equipment check-out services, facility reservations and activities.
Addressed all personnel issues, questions and potential complaints regarding programming and purchasing.
Morale, Welfare and Recreation Technician, KBR/Service Employees International, Inc., Al Udeid, Qatar (2008-2009)
Planned and facilitated monthly recreational calendars for large Community Activity Center.
Provided quality customer service to daily recreation patrons.
Submitted Non Appropriated & Appropriated Funds for formal requests of prizes and materials.
Organized and assigned work duties to host country national attendants.
Worked to resolve military personnel issues, questions and concerns.
Regularly briefed senior management in weekly programming meetings-discussed whether recreational activities consistently met military approval standards.
Recreation Aide, City of Frisco, Frisco, TX (2007-2008)
Provided excellent customer service to over 5000 participants of various programs and activities. Included summer day camp, aerobic classes, basketball games, and a daycare center.
Handled booking process of classes for patron reservations.
Organized receipts (as much as $20,000) and balanced cash register upon shift completion.
Answered inquiries about programs, services and special events, including opening of first recreation center in Frisco, Texas.
Oversaw facility activities to ensure all participants remained within health and safety rules.
Recreation Day Camp Director/Customer Service Representative, City of Arlington, Arlington, TX
(2004-2007)
Managed and trained 8 summer camp/after school program staff members. Also managed between 90-120 participating campers.
Coordinated and implemented programs, scheduling and confirmed off-site field trips.
Oversaw camp activities and interactions between staff members and campers.
Managed parent/child counseling sessions and all day camp areas.
Provided excellent customer service to over 200 daily internal and external customers.
Handled transactions, audited revenues and maintained financial reports.
Completed class registration and facility reservations processes.
EDUCATION/TRAINING/CERTIFICATION
Kilgore College, Kilgore, Texas
Major: Psychology/30 credit hours completed
Currently pursuing a bachelor`s degree in Recreation and Leisure Studies
Adult and Child First Aid, CPR and AED Certification from American Heart Association
Active Secret Clearance with Defense Industrial Security Clearance Office (DISCO)
Professional Member with Texas Recreation and Park Society
Computer skills-experience in CLASS software, Microsoft Office including Word, Excel and PowerPoint. Experienced in Adobe software. Skilled in Internet research.
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