Customer Service High School

Mark and Alyssa DONKEL

Email: abpnqf@r.postjobfree.com

Address:

City: Hillsboro

State: OR

Zip: 97123

Country: USA

Phone: 503-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Mark and Alyssa DONKEL have held various caretakers position's and construction position's throughout their lives prior to Alyssa's disability as of May 2010. Mark currently still employed. Alyssa's Positions involving Facilities and ground Maintenance such as the U.S Forest Service with several years of 4 different hands-on experience in a U.S. Forestry multi-unit facility's. 2 were grounds caretaker and the other was a salmon tagger.This was her work in several states. Mark and Alyssa have limited experience with electrical, plumbing and building repairs. Broad experience in paints and painting .U.S forest service entailed Detail-oriented warehouse tree work as well as field and Mt. St. Helen's field and trail crew coordinator with labor tool's such as saw's, hand tools.tractor's etc. limited experience in the U.S. Forest fire prevention crew. Computer skills we are both experienced.We both were construction Foreman or woman in Alyssa's case.We both strive for communication with other's. Experience with proven ability to work independently and maintain high levels of productivity. Alyssa has been an Committed caretaker with over 5 years experience in landscape and parks and recreation privately and with U.S. Forest service.Dependable, hard-working [private caretaker] with over [20] years of experience and in [U.S. Forestry related work]. Mark DONKEL is with IUPAT union [25] years with skilled experience. Areas of expertise include owning, running 3 painting companies in Washington state and Oregon with his wife Alyssa DONKEL, who was the main CCB contractor. This is a combined resume for quick review and convenience. Have a wonderful day!

Educational Background:

High School Dipolma from MARK/GED, Eugene OR 1/2001 to 2/2002 (Basic)

High School Dipolma from MARK/IUPAT, Eugene OR 1/2001 to 11/2012

High School Dipolma from ALYSSA/Stevenson High school, Eugene OR 1/2001 to 11/2012

High School Dipolma from ALYSSA/IUPAT, Eugene OR 1/2001 to 11/2012

High School Dipolma from Lane community College, Eugene OR 1/2001 to 11/2012

Job History / Details:

Professional Summary

Mark and Alyssa DONKEL have held various caretakers position's and construction position's throughout their lives prior to Alyssa's disability as of May 2010. Mark currently still employed. Alyssa's Positions involving Facilities and ground Maintenance such as the U.S Forest Service with several years of 4 different hands-on experience in a U.S. Forestry multi-unit facility's. 2 were grounds caretaker and the other was a salmon tagger.This was her work in several states. Mark and Alyssa have limited experience with electrical, plumbing and building repairs. Broad experience in paints and painting .U.S forest service entailed Detail-oriented warehouse tree work as well as field and Mt. St. Helen's field and trail crew coordinator with labor tool's such as saw's, hand tools.tractor's etc. limited experience in the U.S. Forest fire prevention crew. Computer skills we are both experienced.We both were construction Foreman or woman in Alyssa's case.We both strive for communication with other's. Experience with proven ability to work independently and maintain high levels of productivity. Alyssa has been an Committed caretaker with over 5 years experience in landscape and parks and recreation privately and with U.S. Forest service.Dependable, hard-working [private caretaker] with over [20] years of experience and in [U.S. Forestry related work]. Mark DONKEL is with IUPAT union [25] years with skilled experience. Areas of expertise include owning, running 3 painting companies in Washington state and Oregon with his wife Alyssa DONKEL, who was the main CCB contractor. This is a combined resume for quick review and convenience. Have a wonderful day!

Summary of Skills

ALYSSA DONKEL'S skill's and expertise in Forestry work and grounds caretaker maintenance. Quality control

OSHA regulatory compliance

Blueprint reading and interpretation

Dependable independent worker

Excellent plan comprehension

Troubleshooting

Clean D.O.T.

Customer service skills

Utilizing scanner systems

Group environments

Solid independent worker

Basic math skills

Blueprint reading

Computer literate

Customer service experience

Direct labor crew training

Employee productivity reports

Strong interpersonal skills

Team player

Manual labor skills

Experience in printing operations environment

Flexible work schedule

Good

written communication skills

Power tools

Job status reports

Knowledgeable of applicable local codes

Proficiency with mechanical and electric tools

MARK DONKEL'S skill's and expertise in Painting and grounds maintenance

OSHA regulatory compliance

Blueprint reading and interpretation

Dependable independent worker

Excellent plan comprehension

Troubleshooting

Clean D.O.T.

Customer service skills

Good at following instructions

Solid independent worker

Blueprint interpretation

Employee productivity reports

Direct labor crew training

Troubleshooting at component level

Solid communication skills

Strong organizational skills

Strong work ethic

Team player

Manual labor skills

Flexible work schedule

High school diploma

Power tools

Good verbal/written communication skills

Job status reports

Knowledgeable of applicable local codes

Lifting up to 100 lbs

OSHA Certified

Production line/assembly line forklift experience

Proficiency with mechanical and electric tools

Professional Experience

December 1982 to February 1988

Rancho Cucamonga Apts Rancho Cucamonga, cailf.

ALYSSA/Caretaker

Completed all repairs and maintenance work to company standards..Ensured customer satisfaction by providing highest quality of ethics by ensuring all equipment was properly installed and working correctly.Exceeded customer service expectations by maintaining grounds, breezeways, pool and walk-ways to insure quality and beautification of apt complex..Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs.Provided Caretaker grounds for a developing residential community of 200 units, working successfully according to project plans and quality standards.

Maintaining grounds,recreation pool and public and residential breezeways.Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.Responsible for promoting safe and clean working environment.Reviewed work orders and communicated with prior shift to assess work needs for the day.Took care of facility equipment, grounds, roads and fences.Unloaded incoming inventory and placed products onto shelves..Used hand tools to mount, install, and secure tools.Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.Kept supervisor informed of job progress and material requirements. Managed work with little supervision.

December 1996 to Current

IUPAT varied, Oregon,Wash, NV, Ca

MARK/International Union Painters and Allied trades/IUPAT

Current member and Journeyman painter for several union companies as needed. Responsible for promoting safe and clean working environment.Planned work and determined appropriate tools and equipment.Exceeded customer product expectations by maintaining equipment to product quality products.Completed all repairs and maintenance work to company standards.Accurately read blueprints and repair manuals to identify mechanical problems and fix them.Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.Kept supervisor informed of job progress and material requirementsMaintained record accuracy by using work order reporting system.Managed work with little supervision.Notified supervisors of faulty operations and defective materials.Oiled and cleaned machines and added coolant to machine reservoirs.Oversaw proper packaging of products.Painted building structures.Picked, packed, received, and restocked products with forklift, lift truck. As of November 2012 Mark is working .

December 2008 to November 2010

DHS Oregon city, Oregon

ALYSSA/DHS Home-care provider

Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.Provided transportation, assistance and companionship to clients.Cleaned and organized patients' living quarters.Performed household tasks such as laundry, dusting, washing dishes and vacuuming.Facilitated games and other activities to engage clients.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Kept facility stocked with necessary supplies, equipment and instruments.Assisted in application of traction devices.Obtained and set up suction equipment.Performed routine tests such as urine dip stick, vision and hearing tests.Provided personal nursing care in pre- and post-operative situations.Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.Tended to patients with chronic illnesses.Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Documented resident records on daily flow sheets.Assisted with ADLs.Provided patients and families with emotional support.Exhibited compassionate care and communication with regard to issues of death and dying.Sensitive to the needs of geriatric patients.Administered simple range of motion exercises.Comforted patients and provided them with reassurance and encouragement.Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Promoted personal and co-worker safety.Participated in the maintenance of safe conditions within the facility and other related areas.Maintained a clean, orderly and well-stocked environment usually in private homes. Hospice services my specialty before my own disability which now affect's my verbal communication skill's. Hopefully only temporary illness.

December 1978 to December 1981

U.S. Forest service Hemlock, Wash

ALYSSA/U.S. Forest Service [YACC} Caretaker and U.S [YACC}. Fire crew

Took care of facility equipment, grounds, roads and fences.Used hand tools to mount, install, and secure tools.Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.Managed work with little supervision.Notified supervisors of faulty operations and defective materials.Oiled and cleaned machines and added coolant to machine reservoirs.Oversaw proper packaging of products.Performed weekly maintenance assessments.Picked, packed, received, and restocked products with forklift, lift truck and stock picker.Worked independently and as part of a team to achieve a safe fire line. maintained trails and fell snags.Handled, measured and mixed chemicals following prescribed methods and testing requirements.Documented, filed and maintained proper inspection records and quality assurance documents.

April 1993 to December 1997

Dr Marvin Hauseman Stevenson, Wash

ALYSSA/Private caretaker

Adhered to high standards of safety, cleanliness and professionalism.

Maintained living grounds and walk ways. Cleaned house and provided animal walking for their dog. Worked under strict deadlines and responded to service requests and emergency call-outs.Managed stock and inventory balances accurately. Stocked and rotated inventory regularly. All house cleaning duties. Stock piled cut wood. All laundry duties. All guest rooms maintained and turned for future guests.

December 1992 to April 2005

Donkels custom painting, Fineline Painting, Donkels Painting worked in various citys, Oregon,Washinton, Ca

MARK AND ALYSSA/Oregon,WASH,CA Construction contractor for special coatings

Completed all repairs and maintenance work to company standards.Counted and verified orders picked to ensure accuracy.Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.Exceeded customer product expectations by maintaining equipment to product quality products.Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs.Reduced downtime during production by maintaining equipment and reducing unnecessary maintenance.Responsible for promoting safe and clean working environment.Reviewed work orders and communicated with prior shift to assess work needs for the day.Successfully managed team of 5-7 English- and Spanish-speaking work crews for various residential and commercial painting contracts completing projects weeks in advance of projection date.

December 1992 to December 1996

Skamania Lodge Stevenson, Wa

MARK/Night Supervisor for janitorial

Increased hotel revenue, profits and market share through Dependability, Accountability, and strong work ethics. Improved customer service ratings through Janitorial needs of Skamania lodge. Contacted housekeeping or maintenance staff when guests reported problems. Assisted guests with any special requests during their visits when it entailed janitorial needs and directed to customer service if it was not something in my expertise.Recorded guest comments or complaints, referring customers to managers as necessary.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Managed closing duties, including restocking items.Skillfully anticipated and addressed guests' service needs.Consistently adhered to quality expectations and standards.Delivered exceptional, friendly and fast service.Routinely cleaned I. E. windowsills, carpets, counters, floors, storage areas and service refrigerators. Also maintained foyer fireplaces.Effectively used items in stock to decrease waste and profit loss.Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.Checked in deliveries and signed off on products received.Continually kept carpets and floor clear of debris.Maintained a professional tone of voice and words at all times, including during peak rush hours.Promoted and endorsed the company to bring in new business.Welcomed and acknowledge all guests in a friendly, service-oriented manner.Completed opening and closing checklists according to set standards.Actively complied with all health department regulations and rectified issues immediately.Regularly cleaned host stand and buffet area.Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.Stocked deliveries in a timely and safe manner.Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor.Provided high quality service.

April 1983 to February 1986

[A landscaping company Aurora, Ill.

MARK/Grounds caretaker

Provided high quality service.Welcomed and acknowledge all guests in a friendly, service-oriented manner.Promoted and endorsed the company to bring in new business.Maintained a professional tone of voice and words at all times, including during peak rush hours.Continually kept grounds and fields clear of high risk grass and foliage. Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.Effectively used items in stock to decrease waste and profit loss.Consistently adhered to quality expectations and standards.Skillfully anticipated and addressed guests' service needs.Managed closing duties, including restocking items and reconciliation of the cash drawer.Increased productivity through Dependabilty and a true sense of purpose at such a young age at the time.

January 1997 to June 1997

Skamania lodge Stevenson, Wash

ALYSSA/Golf course and grounds caretaker

Increased productivity through maintaining golf course and fields, trails, ponds and clearing rough ground from black-berry thickets and other invasive species using various lathes and tractors . Operating and maintaing my own commercial mower. Blow path-ways clear, shoveled snow off concrete paths.Prevented Cross-trained and provided back-up for other customer service representatives when needed. Using awareness, attention to detail and integrity .

Accomplishments

Training

Responsible for providing vision and guidance to a group of 5 or more construction employees, training them on sufficient project plans and procedures.

Documentation

Reported and documented unsafe conditions, equipment and/or injury.

Equipment Maintenance

Performed routine maintenance on equipment on as-needed basis.

Inventory Control

Restocked and organized items as necessary and as directed.

Inventory Control

Restocked and organized items as necessary and as directed.

Programming

Programmed general maintenance machinery including lathes and band saws.

Product Inspection

Inspected products to ensure highest quality.

Supervision

Trained contract workers to perform general warehouse duties to company standards.

Construction:

[ Donkels Custom painting 1]

[ Donkel's painting company 2]

Supervision:

[Fineline Painting, Ore, Wash, Ca 1]

Education

2000 MARK/GED Eugene, Oregon

GED Basic

GED

MARK/IUPAT Eugene, Oregon

Commercial/Residential/Industrial Painting

Union and some 400 hours of course related skill's including brush and roll, spray coating's, blue print reading and various paint related agenda's. Skilled in lead abatement, asbesto's and OSHA regulatory.

1980 ALYSSA/Stevenson High school Stevenson, Washington

High School Diploma Basic's and sport's

related coursework

ALYSSA/IUPAT Springfield, Oregon

Commercial/Residential/Industrial Painting

Professional Developement,Professional Training,Related project's,classes,focus on learning skill's to enhance own painting companies .

2002 Lane community College Eugene, Oregon

Associate of Arts Social services

I studied in a field unrelated to painting or forestry work. I became a Drug and Alcohol counselor, training with ACES

Committees (include roles, such as chairman, etc.)

Alyssa-Lane community College, STUDENT SENATOR Alyssa-CONSTRUCTION CONTRACTOR"S BOARD-12 year's Mark-IUPAT UNION MEMBER-20 year's

References

Don Code, Salem,Oregon 503-***-**** Painter/General Contractor Bryce Smith, Oregon City, Oregon 503-***-**** Painter Stan SturDevant, Oregon City Painter Timmy Chung, Springfield Oregon 541-***-**** Painter Taska Barlow, Oregon City 503-***-**** Musician Michelle Severy Renner, Carson Washington 1-509-***-**** Secretary Joni Yeatts, West Virginia 1-804-***-**** Parks and Recreation Pam Decristo, Oregon city, Oregon 1-971-***-**** DHS ADDITIONAL REFERENCES UPON REQUEST ONLY

Candidate Resume - Lori Davis

Contact Information -

Email: abpnqf@r.postjobfree.com

Address:

City: Creve Coeur

State: IL

Zip: 61610

Country: USA

Phone: 309-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service professional with 10 plus years client interface experience. Personable and responsible Cashier with 10 years in retail and customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from Limestone, Bartonville IL 1/2001 to 5/1992 (Standard)

High School Dipolma from MTI, Bartonville IL 1/2001 to 11/2012

Job History / Details:

Summary

Highly enthusiastic customer service professional with 10 plus years client interface experience. Personable and responsible Cashier with 10 years in retail and customer service. Solid team player with upbeat, positive attitude.

Highlights

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Courteous demeanor

Customer service expert

Energetic work attitude

Large cash/check deposits expert

Store maintenance ability

Top sales performer

Telephone inquiries specialist

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Experience

February 2012 to Current

Courtyard By Marriott Peoria, Il

Front Desk Clerk

Assisted guests with any special requests during their visits.Contacted housekeeping or maintenance staff when guests reported problems.Kept records of room availability and guests' accounts, manually or using computers.Recorded guest comments or complaints, referring customers to managers as necessary.

November 2009 to February 2010

Nelson Chiropractic Peoria, Il

Receptionist

Thoroughly investigated past due invoices and minimized number of unpaid accounts .Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Strictly followed all federal and state guidelines for release of information. Wrote clear and detailed clinical phone messages for physicians. Directed patient flow during practice hours, minimizing patient wait time. Acquired insurance authorizations for procedures and tests ordered by the attending physician. Scheduled patient appointments. Completed registration quickly and cordially for all new patients. Accurately entered procedure codes, diagnosis codes and patient information into billing software.

April 2005 to December 2009

Gap Inc. Peoria, Il

Front End Supervisor

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Trained 10-12 new employees quarterly. Excelled in exceeding daily credit card application goals. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Assisted customers in finding out-of-stock items.

Education

1992 Limestone Bartonville, Il

High School Diploma Standard

Coursework in Child Nutrition. Coursework in Emergency Preparedness. Emphasis in Child Development.

2010 MTI East Peoria, IL

Certificate Massage Therapy

I studied medical terminology, and also I am CPR certified.

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