High School Customer Service

Judy Blagg

Email: ********@*************.***

Address:

City: DeQueen

State: AR

Zip: 71832

Country: USA

Phone: 870-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I would like to be ab le to advance in the accounting field

Educational Background:

High School Dipolma from Madras High School, Madras OR 1/2001 to 6/1965 (Business)

High School Dipolma from CCCUA, Madras OR 1/2001 to 11/2012

Job History / Details:

Core Qualifications

Excellent verbal communication

Fast learning

Client satisfaction

Perform well in high-demand, fast-paced environments

Cash management experience

Problem resolving

Attention to detail

Bank reconciliations

Strong organizational skills

Professional Experience

November 2008 to Current

Cheryl Vogan MD De Queen, Ar

Office Manager

Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.Audited new customer files to verify medical necessity and satisfaction of coverage criteria.Calculated Usual, Customary and Reasonable (UCR) fees.Improved timely paying of bills by developing flexible payment plans for patients.Oversaw inventory and office supply purchases.Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.

August 2006 to Current

SCAAC De Queen, Ar

Direct Service Provider

Charted and recorded information in client files.Checked home for open windows, locked doors, malfunctioning smoke detectors and other safety hazards.Documented all patient information including service plans, treatment reports and progress notes.Collaborated closely with treatment team to appropriately coordinate client care services.Taught client anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.Monitored patients prescribed psychotropic medications to assess the medications' effectiveness and side effects.

May 1996 to August 2006

WalMart De Queen, AR

Customer Service Manager

Successfully managed the activities of [] team members in multiple locations.Addressed negative customer feedback immediately.Effectively communicated with team members to maintain clearly defined expectations.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.Assigned cashier to duties for the day. Closed registers at end of shift and transported money to accounting office. Was responsible for balancing CSM cash drawer at end of shift.

May 1983 to April 1996

EZ Mart Texarkana, Tx

Store Manger

Operated a cash register to process cash, check and credit card transactions.Administered all point of sale opening and closing procedures.Facilitated monthly and quarterly physical inventory counts.Replenished floor stock and processed shipments to ensure product availability for customers. Made all bank deposits and did all daily reports pertaining to registers at end of each shift. Worked where I was needed to make sure store was meeting all requirements of the Corporate Office.

August 1979 to April 1983

Mazama High School Klamath Falls, Or

Administrative Secretary

Assisted in all areas of administrative work including data entry, receptionist duties, file organization.Managed incoming and outgoing calls for Attendance/Dean's office.Prepared and drafted all outgoing correspondence in a timely manner.Located student's attendance and discipline files for parent conferences. Filed all monthly reports with the state education department for reimbursement of funds for attendance.

Education

1965 Madras High School Madras, Or

High School Diploma Business

CCCUA DeQueen, Ar

Accounting

I will have completed 27 credits toward my Associate of Business/Accounting at the end of this semester. I have maintained a 3.75 GPA as of this date. I expect my GPA to be a little higher at the end of this semester. I have passed classes in Accounting, Developmental Writing, Psychology, US History, and Success Strategies. This semester I am taking Business Math, Microcomputer Applications, and Law. I am currently passing these classes with "A's".

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