Customer Service Manager

JEFFREY HOLLON

Email: abpnpn@r.postjobfree.com

Address: **** **** ** ****

City: ROUND ROCK

State: TX

Zip: 78664

Country: USA

Phone: 512-***-****

Skill Level: Experienced

Salary Range: $55,000

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Jeffrey Hollon

2611 Hill St Cove

Round Rock, TX 78664

Office Phone: 512-***-****)

Cell Phone: 254-***-****)

Email: abpnpn@r.postjobfree.com

OBJECTIVE

To obtain a challenging management position with an organization which values hard work ethics, self-discipline and dedication with diverse experience and training.

SUMMARY OF QUALIFICATIONS

Over 19 years of successful experience in the United States Army.

Government secret security Clearance.

Exceptional team player with proven capabilities to multi task and problem solve.

Counter Rocket, Artillery, Mortar (C-RAM) Sense and Warn (SnW) Operator Certification

Able to make difficult decisions in stressful situations

Able to keep 100% accountability of all assigned equipment and maintain at an extremely high level

Seven years retail management experience - employee training, performance evaluations, project management, project planning, customer service, and inventory control and warehouse experience.

High degree of p proficiency in office procedures, operations, maintenance, business machines and computer software programs.

Dedicated, detail oriented, self-motivated team-player with exceptional communication skills,

Experience in performing high-level administrative support for various levels of personnel - conducting research, preparing reports, correspondence, data collection.

WORK EXPERIENCE

counter rocket, artillery, mortar (c-ram) sense and warn (Snw) operator December 2011 to Present

Operates and maintain Counter Rocket, Artillery, Mortar (C-RAM) Sense and Warn (SnW) workstation in a Battle Defense Operations Cell (BDOC).

Operates the Forward Area Air Defense (FAAD) System, the Air and Missile Defense Workstation (AMDWS), the Lightweight Counter-Mortar Radar (LCMR), and the Wireless Audio Visual Emergency System (WAVES).

Conducts maintenance on Reports to the BDOC Commander on all In Direct Fire (IDF) Events. Maintains a professional and teamwork environment.

ICE (U.S. Immigration and Customs Enforcement) June 2010-June 2011

Travel Clerk - Miami, Florida

Handle all I 205"s (Warrant of Removals).

Assist IEA Officers with their Travel needs.

Make travel reservations in Fed traveler for all IEA's.

Answer phones and assist with all office work.

Submit all necessary documents in Enforce and close all cases.

Assist officers with expense reporting as necessary.

United States Army, January 2002 - December 2009

Multi-Launch Rocket System Specialist - Fort Hood, Texas

Responsible for insuring Multiple Launch Rocket System Specialists (MLRS) meets Army standards.

Supervised 6 personnel to include upkeep of security clearances.

Responsible for military equipment and vehicles valued at 1 million dollars.

Wal-Mart Corporation, May 1993 - December 2001

Support Manager/Department Manager

Fort Hood, Texas

Responsible for ordering paper goods, electronics, sporting goods, electronics and hardware.

Assisted customers with locating items and providing price checks

Instrumental in managing the opening of 2 stores - from inception to opening of both stores.

United States Army Reserves, May 1992 - May 1996

Truck Driver

Fort Hood, Texas

Transported equipment and soldiers state to state during drill weekends.

Maintained vehicle logs and insured maintenance was updated.

United States Army, September 1984 - April 1992

Communication Specialist

Fort Hood, Texas

Maintained all communication equipment for the unit was functioning properly.

Manned the communication center to insure all transmissions were sent and received.

Responsible for all radio equipment valued at 2 million dollars.

EDUCTION AND TRAINING

Current Enrollment, Associates Degree - Business Management

Grantham University

Anticipated Graduation Date, Fall 2012

High School Diploma

Mt. Hebron High School

Ellicott City, Maryland

Leadership Development

Augsburg, Germany

Advanced Individual Training

Fort Gordon, Georgia/ Fort Sill, Oklahoma

Army Correspondence Courses - Completed 668

Counter Rocket, Artillery, Mortar (C-RAM) Sense and Warn (SnW) Operator Certification

HONORS AND AWARDS

Army Achievement Medal - 4th Award

Army Good Conduct Medal - 6th Award

Iraq Campaign Medal

Non- Commissioned Officer Development Ribbon

Overseas Ribbon

Korean National Defense Ribbon

Global War on Terrorism Expeditionary Medal

Global War on Terrorism Service Medal

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