Manager Executive
Resume:
Leia jackson
Email: *********@********.***
Address: **** ******* *****
City: Rancho Murieta
State: CA
Zip: 95683
Country: USA
Phone: 312-***-****
Skill Level: Management
Salary Range: $50,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Leia E. Jackson
************@*****.***
HOSPITALITY/ PRIVATE SERVICE MANAGEMENT
OPERATIONS aa ADMINISTRATIVE aa DEVELOPMENT AND TRAINING
Broadly trained and highly disciplined hospitality/private service manager & fractional ownership property manager with over 12 years of client services with extensive skills and experience in Business Operations, Administrative, Development and Training.
aa Analyze internal processes and recommend and implement procedural or policy changes to improve operations, productivity, and costs.
aa Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
aa Monitor the properties to ensure that it remains safe, secure, and well-maintained.
aa Converse with employer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
CAREER ACCOMPLISHMENTS
aa Improved GSS ratings from 76% to 81%, 80% to 95 % and 89% to 95.5%
aa Increased staff productivity from .80 to .55
aa Exceeded Market Metrix guest survey target of 83%, achieved 88% in housekeeping areas
aa Improved Fractional Ownership property guest satisfaction ratings from 3 to 4.5 on a 5 point scale
aa Raised JDP Guest rooms rating from 3.65 to 3.96
aa Won Department of Tourist Merit Award for Housekeeping in Bermuda
aa Renovation team member for $25million project and returned rooms into inventory 2 days before scheduled
aa Improved staff relations and increased employee survey results by 10 points over previous year
aa Decreased overtime by 75% from prior year
aa Decreased linen losses from rooms, food and beverage areas by 50%
PROFESSIONAL HIGHLIGHTS
The Service Companies
Horseshoe Casino Hotel, Tunic, MS
Executive Housekeeper 2012
The Estate of Myrna Colley-Lee
Charleston, MS
Household Manager 2010 to 2012
Bright Star Health Care
Wheaton, IL
Housekeeper/Care Provider 2009 to 2010
Grace Bay Club
Island of Turks and Caicos
Director of Accommodations 2009
Blackstone Renaissance Hotel
Chicago, IL
Director of Housekeeping Services 2008 to 2009
Fairmont Heritage Place Franz Klammer Lodge
Telluride, CO
Executive Housekeeper 2007 to 2008
Galt House and Hotel Suites
Louisville, KY
Contracted Manager Consultant 2006 to 2007
Loews Hotel South Beach
Miami, FL
Director of Housekeeping 2005 to 2006
Grand Geneva Resort and Spa
Lake Geneva, WI
Director of Housekeeping 2004 to 2005
Fairmont Hamilton Princess
Hamilton, Bermuda
Executive Housekeeper 2002 to 2003
Fairmont Empress
Victoria, British Columbia
Executive Housekeeper 2000 to 2002
Inter-Continental Hotel
Chicago, IL
Executive Housekeeper 1998 to 2000
EDUCATION
CHICAGO STATE UNIVERSITY, CHICAGO, ILLNOIS
Bachelors of Science in Education Home Economics
FRANKLIN CONVEY
SWISSHOTEL QUALITY WINS PROGRAM
INTERACTION MANAGEMENT
FAIRMONT LEADERSHIP
EXECUTIVE HOUSEKEEPER CERTIFICATION EARNED
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