Customer Service Administrative Assistant
Resume:
Amy Shulman
Email: abpnjk@r.postjobfree.com
Address: *** ****** **
City: Northbrook
State: IL
Zip: 60062
Country: USA
Phone: 847-***-****
Skill Level: Entry
Salary Range: $30,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Amy M. Shulman
805 Sutton Drive
Northbrook, IL 60062
abpnjk@r.postjobfree.com
Summary:
Professional with an Associateaaas Degree offering broad experience working in customer service and purchasing. Possess a strong work ethic and unwavering commitment to customer service excellence.. Detail- oriented and resourceful with a proven ability to complete independent and team projects on time and in accordance with company goals and client needs.
Experience:
American Society of Anesthesiologists, Park Ridge, IL 2008- 2010
Member Services Customer Service Representative
aa Processed 25-50 membership applications daily
aa Demonstrate strong verbal skills by communicating with the doctors answering all questions regarding dues, general membership information, or product information via email or phone
aa Process membership dues either by credit card or check amounting to anywhere from $2,000-$20,000
aa Took at least 10-15 phone orders for doctors Continuing Medical Education programs and processed the orders in a 24-48 hour turnaround.
aa Fill in for receptionist answering 20-30 calls on a multi line phone system and directing calls to appropriate person or department.
Delta Pharma (Contractor), Deerfield, IL 2007-2007
Purchasing Assistant
aa Logged 15-20 invoices per day into an Excel spreadsheet
aa Routed all logged invoices to case managers for approval
aa Created 10-15 purchase orders per day
aa Verified that each invoice logged matched the contracts for each pharmaceutical study amounting to thousands of dollars depending on the study.
Prism Healthcare Services, Schaumburg, IL 2006-2007
Purchasing Specialist
aa Accurately entered nursing supply orders for 8 nursing homes in the database to be sent to 3 different vendors
aa Exhibited strong verbal communication skills through interactions with facility contacts and vendors to ensure that they had a point person to go to for ordering purposes and general questions
aa Ordered orthotics for patients in the nursing homes and verified that these products would be covered under the insurance plan
aa Reconciled all purchase orders with month end report from accounting to ensure that the dollar amounts matched what accounting had in their system.
aa Researched discrepancies between month end report and purchase orders to see why the dollar amount may have been off. These discrepancies could be anywhere between $5- $200.
aa Met deadlines to ensure that the facilities received their order on the set delivery date which was usually 24-48 hours after the purchase order was sent to the vendor.
Concord Homes/ Lennar Corp, Hoffman Estates, IL 2004-2006
Purchasing Administrative Assistant
aa Accurately entered buyers options for their home into JD Edwards to ensure the work on the home could be done on time.
aa Demonstrated ability to meet deadlines by forwarding purchase orders to ensure payment to vendors in a timely manner. Without the purchase orders and payment vendors could not do the work on the home.
aa Exhibit strong verbal communication skills through communications with vendors
aa Recorded architect invoice data for thousands of dollars into spreadsheets and forwarded to accounting to ensure payment
aa Revised purchase order pricing to coincide with updated contract pricing so that vendors could do the work. If the pricing did not reflect current contract pricing the vendors would not complete the work until this was corrected.
Center of Brain and Spine Surgery, Park Ridge, IL 2004-2004
File Clerk/ Receptionist
aa Accurately maintained patients files so that they were organized and all lab results, MRI results, pictures, and transcription were easily obtainable when requested
aa Identified and prepared charts for each patients appointment by putting charts in order of appointment time so that the chart was easy to locate when the patient arrived
aa Copied and mailed medical records to doctors, lawyers, insurance companies, other professionals as required
aa Answered phones and made appointments which usually accounted to about 10-15 per week
aa Verified insurance information to ensure that we did take that patients insurance prior to them coming in for their appointment or let them know if they needed a referral to avoid any issues at time of appointment
aa Handled confidential information as required by regulatory standards
Advocate Health Partners Operations, Mt. Prospect, IL 1999-2004
Eligibility Data Entry Processor
aa Exhibit strong verbal communication skills with various Health Maintenance Organizations to verify patient eligibility
aa Accurately entered over 200 insurance group number changes, primary care physician changes, new member demographics, and address changes into the Advocate computer network IDX
aa Consistently met and exceeded 90 percent of productivity goals
Education: Southern Illinois University- Carbondale 1997-1998
aa Courses in Liberal Arts
Oakton Community- present 2009-2012
aa Associates in liberal arts- May 2012
aa Presidents Scholar 2012
Computer Skills:
aa JD Edwards, MS Word, Excel, Internet, Outlook, CRM, IDX, Microsoft Access
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