Customer Service Sales

Jalysia Banks

Email: ********@************.***

Address:

City: Pittsfield

State: MA

Zip: 01201

Country: USA

Phone: 941-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Educational Background:

High School Dipolma from harpers ferry job corp, Harpers Ferry WV 1/2001 to 9/2005 (business tech)

High School Dipolma from Carolina springs academy, Harpers Ferry WV 1/2001 to 11/2012

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Core Strengths

Seasoned in conflict resolution

Active listening skills

Courteous demeanor

Strong organizational skills

Energetic work attitude

Top sales performer

Customer service expert

creative problem solving

telephone skills

coordination

computer proficiency

dedicated

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow.

Work Experience

April 2011 to October 2011

healthy direction/NCO management Sarasota, fl

customer service rep

worked at a call center selling supplements to the elderly for four famous doctors.made daily upsells,won incentive program.was the top sales rep.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Achieved high sales percentage with consultative, value-focused customer service approach.Computed accurate sales prices for purchase transactions.

March 2007 to June 2008

walmart Pittsfield, ma

customer service,sales,cashier,stocker,unloader

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Processed merchandise returns and exchanges.Replenished merchandise shelves with items from the stockroom.Organized the store by returning all merchandise to its proper place.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Stocked and rotated inventory regularly.Communicated all merchandise needs or issues to appropriate supervisors.Kept abreast of rapidly evolving technology.Assisted customers in finding out-of-stock items.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Maintained adequate cash supply in cash drawers in multiple checkout stations.Processed and issued money orders for customers.Guaranteed positive customer experiences and resolved all customer complaints.Assisted customers with store and product complaints.Successfully interacted with customers and retail buyers to expedite orders.

Educational Background

06 harpers ferry job corp harpers ferry, wv

GED business tech

Coursework in Business, Marketing and CommunicationsCoursework in Business Administration and Organizational Development

Carolina springs academy Donald's, sc

High School Diploma

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