Customer Service Sales

Lori Smart

Email: ********@*****-********.***

Address:

City: Springdale

State: PA

Zip: 15144

Country: USA

Phone: 724-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I'm a highly skilled, hard working and goal-oriented customer service professional, with extensive experience working in a call center environment. My specialty is multi tasking, I am good worker by myself or in a group. I am an efficient, performance-driven producer who will utilize all resources to assure outstanding customer service. I am a dedicated family oriented woman who has endless ambition at home and will bring that same drive to the work field everyday.

Educational Background:

High School Dipolma from CCAC Monroeville, Monroeville PA 1/2001 to 4/1993 (Psychology)

High School Dipolma from Riverview High School, Monroeville PA 1/2001 to 11/2012

Job History / Details:

Career Overview

I'm a highly skilled, hard working and goal-oriented customer service professional, with extensive experience working in a call center environment. My specialty is multi tasking, I am good worker by myself or in a group. I am an efficient, performance-driven producer who will utilize all resources to assure outstanding customer service. I am a dedicated family oriented woman who has endless ambition at home and will bring that same drive to the work field everyday.

Core Strengths

Sharp problem solver

Active listening skills

Strong organizational skills

Seasoned in conflict resolution

Energetic work attitude

Customer service expert

Courteous demeanor

Top sales performer

Accomplishments

Customer Assistance

Worked with company systems such as microsoft Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

and diligently completed all assigned tasks, working overtime as needed.

Work Experience

January 2005 to May 2012

JCPenney Customer Care Center Cheswick, pa

Customer Service Representative

Answered incoming calls, took orders, reviewed as well as tracked customer orders and history upon request.

Accurately completed orders to achieve an unforgettable customer experience.

Applied exceptional interpersonal skills to gather information and answer questions.

Gathered information for data entry.

Promoted to customer inquiry representative in 2010.

Received customer Service survey award for 100 percentage customer satisfaction as well as received 20 bell ringer awards per quarter, and over 20 gift cards for outstanding customer service.

Expressed appreciation and invited customers to call back and visit to the store.

Prevented store losses using awareness, attention to detail and integrity.

Kept irate customers happy and kept them from closing their accounts.

March 2001 to June 2006

Eckerd Drug Cheswick, pa

Asst. Manager

Was promoted from cashier to manager at the end of 2002.

Oversaw the opening and closing of the store.

Calculated daily money reports as well as the cash pick-ups and deposits at our bank.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Trained, hired and terminated goals.employees on a needed basis.

Organized weekly sales reports for the sales department to track product success.

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales.

Expressed appreciation and invited customers to return to the store.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Assisted customers with store and product complaints.

Guaranteed positive customer experiences and resolved all customer complaints.

Managed cash stock and inventory balances accurately.

January 1999 to August 2001

Dish Network Mckeesport, pa

Customer Service Representative

Provided technical support for all areas of service from starting or canceling service to troubleshooting issues.

Received approximately 10 service awards for outstanding customer service as well as multiple monetary awards.

Generated leads for new sales through telephone and email contact with customers.

Processed merchandise returns and exchanges.

Educational Background

1993 CCAC Monroeville Monroeville, pa

Psychology

1980 Riverview High School Oakmont, pa

High School

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