Manager Services
Resume:
Title:Social Welfare Manager
********@*******.***
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Source below
NAME: ANGELINE BISHOP-OSHOKO
ADDRESS:
CITY: Poughkeepsie
STATE/PROVINCE: NY
ZIP/POSTAL CODE: 12602
COUNTRY: USA
EMAIL: ********@*******.***
PHONE: 914-***-****
CANDIDATE ID: N/A
CITIZENSHIP: US
Citizen
EDUCATION: Not Entered
EXPERIENCE: Not Entered
WILL RELOCATE: Not Entered
RELOCATION INFO: Not Entered
JOB WANTED: Not Entered
HOMEPAGE:
HOTSKILLS:
ESUME
Angeline Bishop-Oshoko
P. O. Box 3
Poughkeepsie, NY 12602
Fax: 914-***-****
E-mail: ********@*******.*********** Bishop-Oshoko P.O. Box # 3
Poughkeepsie N.Y. 12602
Phone:(914) -473-7279
(eve) Fax :(914) -473-2283
Email:********@*******.***
OBJECTIVE: A management position in the field of Human Services or
Human Resources that is both challenging and rewarding and offers the
possibility for advancement and educational growth.
EDUCATION: Master of Science
- Professional Studies in Humanistic
Education and Human Services,
State University of New York, New Paltz
N.Y., May 1998.
Bachelor of Science
- Business Administration State University of New
York,
New Paltz N.Y., May 1996.
Associate
in Science - Business Administration State University of New
York, Dutchess Community College,
Poughkeepsie N.Y., May 1991.
EMPLOYMENT HISTORY:
7/95
through Present - Social Welfare Manager,
Income Maintenance Division, Department of Social Services, Dutchess
County, Poughkeepsie N.Y. A supervisory and administrative position,
where the manager plans, coordinates, and supervises the activity and
has responsibility for the performance of a unit of social welfare
workers, involved in the delivery of a financial service program
including: Public Assistance, Medical Assistance, Food Stamps, and
Child Support Enforcement.
TYPICAL WORK ACTIVITIES: * Plans, coordinates, supervises and manages
the activities within an assigned area of responsibility. * Reviews
and approves or returns the work of subordinate staff. * Monitors
staff performance, makes performance evaluations, and institutes
performance standards in area of responsibility. * Interprets and
communicates a variety of Federal and State laws and codes to
implement policy and procedure to maintain compliance in the delivery
of financial services. * Oversees and participates in the training of
staff. * Prepares a variety of reports in accordance with Local, State
and Federal Requirements. * Maintains cooperative working
relationships with other units, divisions, and agencies to facilitate
the delivery of services. * Interviews clients and acts as an informal
mediator in disputes between lower level workers and
applicants/clients. * May participate in the formulation of policies
and procedures to facilitate the delivery of financial services. *
Does related work as required.
PERFORMANCE, KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL
CHARACTERISTICS:
Thorough knowledge of investigation techniques, including interviewing
procedures, and practices; thorough knowledge of Federal and State
laws, code and policies concerning the provision of Social Welfare
Financial programs; good knowledge of other laws, codes, and programs
relating to the provision of human services; good knowledge of modern
principles and practices of supervision; ability to plan and supervise
the work of others; ability to communicate effectively both orally and
in writing; ability to establish and maintain effective working
relationships; ability to read, understand and analyze complex written
information; good powers of observation and perception; initiative,
tact, patience, and good judgement; good physical condition
commensurate with the demands of the position.
1/95
through 7/95 - Social Welfare Specialist, Income Maintenance
Division, Department of Social Services, Dutchess County, Poughkeepsie
N.Y.
This is a high level technical position where the specialist
participates in the delivery of financial service programs including:
Public Assistance, Medical Assistance, Food Stamps, Special
Investigations, and Child Support Enforcement. In addition the
specialist is assigned either limited supervisory responsibilities or
specialized work that requires thorough knowledge of an area such as
fraud investigations, or representing the department in court. A
specialist is also occasionally assigned limited supervision over
subordinate workers.
TYPICAL WORK ACTIVITIES: * Supervises the day-to-day work and provides
technical assistance to a group of social welfare workers in the
provision of financial services. * Has responsibility for the activity
and performance of a small unit of social welfare workers in heading a
specific program or a specialized area of a large program. *
Undertakes special or developmental projects. * Specializes in
difficult areas such as fraud investigations and court appearances for
child support. * May be assigned any of the activities outlined for
social welfare Worker II.
PERFORMANCE, KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL
CHARACTERISTICS:
Good knowledge of investigation techniques, including interviewing
procedures,and practices; good knowledge of Federal and State laws,
code and policies concerning the provision of Social Welfare Financial
programs; good knowledge of other laws, codes, and programs relating
to the provision of human services; ability to communicate effectively
both orally and in writing; ability to relate well with and supervise
the work of others; ability to read and understand moderately complex
written information; good powers of observation and perception;
initiative, tact, patience, and good judgement; good physical
condition commensurate with the demands of the position.
7/92
through 1/95 - Social Welfare Worker II, Income Maintenance
Division, Department of Social Services, Dutchess County, Poughkeepsie
N.Y.
The second step in the Social Welfare Worker series gained after
a year of satisfactory performance as a Social Welfare Worker I. This
position entails the delivery of financial service programs including:
Public Assistance, Medical Assistance, Food Stamps, Special
Investigations, and Child Support Enforcement. These individuals
posses essential knowledge and special skills, that include
investigation techniques, interviewing skills and stress management.
They undertake complex duties and maintain a caseload of over 150
applicants/clients.
TYPICAL WORK ACTIVITIES: * Conducts investigations, including in-depth
interviews to elicit sufficient information to approve, deny, or
determine the feasibility of a financial service program, and make
appropriate referrals or proceed with investigation. * Contacts by
mail and telephone a variety of sources to document information on
applicants. * Trains in and keeps abreast of changing laws,
regulations and policies, in order to assure the correct provision of
financial services and to perform related duties. * Trains in and
redetermines or recertifies approval for financial services. * Trains
in and researches applicant status, prior history and payment or grant
history utilizing various electronic data storage and retrieval
systems. * Trains in and records information on forms for computer
data entry, to record, update and compute budgets. * Trains in,
informs and advises clients/applicants on the services provided by the
agency and on related services provided by other agencies. * Trains in
and refers clients/applicants as indicated to the service divisions or
assists by referring or to a limited degree represents the
client/applicants in securing other services such as housing,
employment, legal assistance, medical assistance, family planning
etc.. * Makes financial arrangements with public utilities, landlords,
and employers. * Trains in and compiles information to prepare a
variety of court orders pertaining to child support enforcement. *
Trains in and conducts investigations to determine the location of
absent parents, or makes referrals to locator services. * Trains in
and may conduct investigations or refer cases for further
investigation when fraud is suspected.
PERFORMANCE, KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL
CHARACTERISTICS:
Working knowledge of investigation techniques, including interviewing
procedures, and practices; working knowledge of Federal and State
laws, code and policies concerning the provision of Social Welfare
Financial programs; working knowledge of other laws, codes, and
programs relating to the provision of human services; ability to
communicate effectively both orally and in writing; ability to relate
well with others under stressful conditions; ability to read and
understand moderately complex written information; ability to analyze
obtained information and determine its pertinence to financial service
programs; good powers of observation and perception; initiative, tact,
patience, and good judgement; good physical condition commensurate
with the demands of the position.
7/91
through 6/92 - Social Welfare Worker I, Income Maintenance
Division, Department of Social Services, Dutchess County, Poughkeepsie
N.Y.
5/89
through 4/91 - Manager, Cosmetics and Fragrances, Jordan Marsh
Department Store, Poughkeepsie N.Y.
3/87
through 4/89 - Assistant Manager, Men's Furnishings, Cosmetics
and Fragrances, Jordan Marsh Department Store, Poughkeepsie N.Y.
CERTIFICATES AND ACHIEVEMENTS:
June 5, 1996
- DutchessCounty BOCES
Adult Occupational and Continuing Education Program, - Learning Your
Effective Management Style.
May 29, 1996
- NYS Department of Social Services Satellite Workshop
Series,- The Changing Role of the Supervisor.
April 10, 1996 - Dutchess County BOCES Adult Occupational and
Continuing Education Program, - The Excellent Assistant.
January 23, 1996
- NYS Department of Social Services Customer Training
and Support Program, - Electronic Office Basics.
OTHER SKILLS: Knowledge of the following software packages; Windows 95
and 3.1, Microsoft Office 97, Corel WordPerfect Suite 7, Lotus 123r4
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