Customer Service Quality Assurance

latiek debardlabon

Email: ********@************.***

Address:

City: eastrochester

State: NY

Zip: 14445

Country: USA

Phone: 585-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from east high school, Rochester NY 1/2001 to 6/2004 (General electives/workstudy)

Job History / Details:

Career Focus

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Core Qualifications

High customer service standards

Employee relations specialist

Dedicated to process improvement

Strong problem solving ability

Negotiation competency

Troubleshooting skills

Proficient with Microsoft Office Suite

Multi-channel contact center software

Adept in automated attendant systems

Telecommunications knowledge

Devoted to data integrity

Conflict resolution proficiency

Service solutions expert

Education and Training

2004 east high school Rochester, NY

High School Diploma General electives/workstudy

Accomplishments

Exceeded corporate target for customer satisfaction for [

Work Experience

June 2012 to Current

Xerox Webster, NY

Customer Care Assistant

Collected customer feedback and made process changes to exceed customer satisfaction goals.Demonstrated mastery of customer service call script within specified time frames.Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Improved customer ratings by [100] percentage .Formulated and enforced Service Center policies, procedures and quality assurance measures.Assisted in creating detailed product website that reduced average call time by [] seconds.

March 2007 to August 2007

Walmart rochester, NY

Sale associate

Executed cash transactions quickly and accurately.Greeted all customers.Delegated tasks to team members to optimize productivity.Handled products and equipment in accordance with safety and sanitation guidelines.Conducted price checks for cashiers and service clerks.Handled resets according to schedule, including deleted and new merchandise.Checked out customers and bagged items quickly.Safely operated manual and electric pallet jacks.Evaluated department conditions and operations to determine strengths and areas for improvement.Broke down heavy pallet loads of cases, boxes and bags.

January 2006 to June 2006

Sutherland Global Service Rochester, NY

Sales architect

Collected customer feedback and made process changes to exceed customer satisfaction goals.Demonstrated mastery of customer service call script within specified timeframes.Provided accurate and appropriate information in response to customer inquiries.Addressed customer service inquiries in a timely and accurate fashion.Ran reports and supplied data to fulfill customer report requirements.Formulated and enforced Service Center policies, procedures and quality assurance measures.

January 2006 to June 2006

Diam america Rochester, NY

telemarketer

Properly directed inbound calls in phone queues to improve call flow.

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