Customer Service Medical

Bonnie Barros-Lopes

Email: abpn7i@r.postjobfree.com

Address: ** ******* ***** **

City: Prospect

State: CT

Zip: 06712

Country: USA

Phone: 203-***-****

Skill Level: Experienced

Salary Range: $41,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Bonnie Barros-Lopes PHONE: 203-***-****

40 Roaring Brook Road, Prospect, CT 06712 abpn7i@r.postjobfree.com

Career Theme: To assist in the operational efficiency of an organization in order to ensure patient satisfaction and the planning, scheduling and coordinating of medical personnel and patients.

LEADERSHIP COMPETENCIES INCLUDE:

* Creativity/Innovation * Customer Service * Flexibility

* Strong Communication Skills * Team Building * Accountability

CAREER HISTORY

Medical Assistant/Medical Asethetican

Dr. Wilfred Brown - Double Board Certified Plastic Surgeon -November2006 - January 2012

Responsible for scheduling patients for doctors procedures,collecting insurance co-payments, entering demographics.

Prepare patients for surgical procedures and stock rooms.

Assist doctor during surgery for routine procedures

Prepare rooms for medical procedures

Communicate with patients on pre- and post-op procedures

Charting patient files and following up, if necessary, after surgical procedures

Sterilization required by DPH/ Provide office support/answering phones/insurance

Medical Esthetician

Dr. Paula Moynahan - Double Board Certified Plastic Surgeon - April 2005 - May 2006

Responsible for scheduling patients

Prepare rooms for medical procedures

Communicate with patients on pre- and post-op procedures

Charting patient files

Follow-up with patients, when necessary

Team Leader, Customer Service

Fiserv, Inc. - Fulfillment Services Division, Rocky Hill, CT 1/2003 - 3/18/2006

Responsible for the Home Equity Servicing Department which included title clearing, document preparation, funding of closed loans and recording of original documents

Assisted in the comprehensive end-user training for all staff members including newly hired staff

Analyzed customer service requests and prepared documentation to provide to management

Interacted with outside vendors to insure the timely and accurate deliveries of products and services

Utilized effective practices for attracting, training and retaining high quality talent

Made recommendations to management to improve efficiencies

Ensuredcompliance with all established operating policies and procedure

Able to meet all assigned deadlines with a high degree of accuracy

Computer Skills:

Microsoft Excel, Word, Outlook, Adobe Reader/Writer, ILS60, UPS, FedEx

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