Barry Lau

952-***-****

abpn3r@r.postjobfree.com

Objective

To obtain a management position in e-business, software

design and development, quality and process improvement, or data processing

that will utilize my project management skills of analysis, design,

communication, time and resource management, and programming.

Work Experience

QUALITY and PROCESS IMPROVEMENT MANAGER

Wells Fargo & Company

Minneapolis, Minnesota (2005 to present)

www.wellsfargo.com

Wells Fargo & Company is a diversified financial

services company with $453 billion in assets, providing banking, insurance,

investments, mortgage and consumer finance to more than 23 million customers

from more than 6,200 stores and the internet across North America and

elsewhere internationally. My role as a Quality and Process Improvement (QPI)

Manager is to create and establish a new QPI department within the Servicing

and Post Closing area. My responsibilities include:Evaluate and analyze department requirements

regarding overall department strategic planManage multiple concurrent projectsEstablish project plans via Microsoft Project

Determine risks associated with projects

Set milestones based on requirements and scheduled timeframes

Prioritize requirements based on management goalsEnsured projects were completed within designated

timeframeDevelop the QPI framework from grounds-upLaunch the QPI department within Lien ReleaseEstablished an audit procedure for the Lien Release

DepartmentContinuously audit and identify trends within the

Lien Release Department to ensure federal, state and county requirements

are achievedPropose new process improvements to formulate a more

efficient Lien Release DepartmentCreate new and evaluate existing procedures within

the Lien Release DepartmentCommunicate and obtain buy-in for procedure /

process improvement changes for the Lien Release Department via department

presentations, team meetings, procedural documentation and one-on-one

discussionsLeverage best-practices from within the industry and

other Wells Fargo departmentsWork with all levels within Wells Fargo s

organizational structureTrack and report progress to senior managementParticipate in special projects as assignedInterview prospective new associates to meet

business initiativesMentor staff and team members on industry

best-practices

INFORMATION SYSTEMS MANAGER

Express Scripts, Inc.

Bloomington, Minnesota (2003 to 2004)

www.express-scripts.com

Express Scripts is one of the largest pharmacy benefit

management (PBM) companies in North America. My primary role as an

Information Systems Manager was to manage a staff of 20 direct reports

consisting of systems developers, DBAs, and quality assurance analysts in

migrating a new client s system into Express Scripts system. My team s

primary role was to ensure the quality of the migration. In addition to

this, I was also involved with looking at the processes within Information

Systems and ways to improve the process by rolling out CMMI. My

responsibilities included:Worked within the Quality &

Process Improvement (QPI) Department with 20 direct reports

Developed employees skills

Evaluated performance

Handled resolution of employee relations issues

Monitored compliance to corporate policies and procedures

Assigned, coordinated, and reviewed staff workload

Mentored team to improve their understanding and skills and

ensure their familiarity with resource materialsConsulted with business management to evaluate

requests and clarify objectives for new or modified systemsSupervised determination of feasibility, cost, time

required, and compatibility with current systems and system capabilitiesManaged formulation of detailed program

specifications, coding, testing, and debugging of systems applications and

programming changesWorked with IS Project Management Office to

prioritize and develop schedule for projectsEnsured projects were completed within designated

timeframeActed as a liaison between business management and

IS to resolve issues and monitor resultsProvided assistance to IS team members with issues

needing technical expertise or complex systems and / or programming

knowledgeProvided training for new or less experienced team

members, as well as the entire department i.e. CMMI, Who Moved My

Cheese?Worked with IS management team to analyze operations

and efficiency of the IS group and recommended quality and process

improvementsWorked with upper management to develop strategic

work plan goalsTracked and reported progress to senior managementParticipated in special projects or task forces as

assignedInterviewed prospective new associates to meet

business initiatives

SENIOR PROJECT MANAGER

Digital River, Inc.

Eden Prairie, Minnesota (2001 to 2002)

www.digitalriver.com

Digital River is a global leader in e-commerce

outsourcing for various industry groups. My role as a Senior Project

Manager was to work with various strategic and non-strategic accounts in

developing customized B2B and B2C e-commerce sites. In doing this, I worked

with both internal and external team members from various departments,

including Sales, Marketing, Creative, Finance, Development, and Quality

Assurance teams. My responsibilities included:Managed multiple / parallel

e-commerce projects for Digital River s clients from pre-sale through

implementation phasesWorked closely with Digital River s sales team and

development staff to present to clients the technical and business value

of Digital River s products and solutionsDeveloped and authored detailed project

specifications for client proposalsCommunicated within all levels of the client s

organization as well as within Digital River for technical and

non-technical audiencesAssessed and defined the requirements with clients

for a successful e-commerce solution, working with technology such as

Oracle, PLS / SQL, Java, and HTMLManaged implementation teams to ensure project

specifications are communicated and issues are resolvedManaged client expectations and relationships for

strategic and non-strategic accountsMaintained project / client documentation

Project plans via Microsoft Project

Action / issues lists

Status reports

Budget reports

Project booksProposed enhancements to clients e-commerce site(s)

to increase site traffic and revenueInformed management and executives of project /

client statusEnsured client invoices were issued and collectedHelped identify market and product requirements

based on field experience and professional organizations such as AITP

TECHNICAL PROJECT MANAGER

BI Performance Services A 1999 Malcom Baldrige

Award Winner

Minneapolis, Minnesota (1998 to 2001)

www.biperformance.com

Involved with managing applications development for BI s

clients throughout the entire development life-cycle using the integrated

project management philosophy

Developed Gantt charts through MS Project to measure

milestones, tasks, risks, and critical paths associated with the project s

development

Communicated with clients and end users to address concerns,

gather requirements, provide status, and ensure the project is on task and

within budget

Provided guidance to the programming staff to ensure

requirements and deadlines are met

Determined resources needed to accomplish successful

deployment of a project / task

Responsible for the creation of data models, process flows,

system flows, functional specifications and ERDs for applications built in

Oracle, Natural, Microsoft Access, Lotus Notes, and IVRs, some using a web

interface

Communicated with all levels via team meetings, issue logs,

status reports, client meetings, and conference calls

Provided cost / time estimates

Managed multiple project budgets

Helped implement a wide array of methodologies for the

division

Internal ISO 9001 auditor

Integrated project management methodology

Production migration standards

SENIOR CONSULTANT

Accenture (Andersen Consulting, Enterprise Group

Utiligent LLC)

Minneapolis, Minnesota (1997 to 1998)

www.accenture.com

Involved with creating Utiligent s client server application

throughout the entire development life-cycle

Performed problem research and resolutions across all

subsystems consisting of COBOL II, Microsoft Visual C++, RSAM, Syncsort, and

SQL

Project lead for Utiligent s Marketing Subsystem

Worked on the Conversion Team which is responsible for

converting the client s data into Utiligent s system

Prepared weekly status report for management

Analyzed and designed modules for programmers to code

Coded, created test scripts, and tested programs and systems

using AC s methodology

Provided on-call support for Utiligent s System Test Support

Desk which included working with users to run jobs and analyzing program

errors to determine the cause

Co-developed Utiligent s Scripting Tool using Microsoft Access

97

Member of Andersen Consulting s E Life

Communications Committee

PROGRAMMER / ANALYST

The St. Paul Companies, Inc.

St. Paul, Minnesota (1994 to 1997)

www.stpaul.com

Project lead for Activity Cost Reporting, Unallocated Loss

Expense, and On-Line Budget Information System within St. Paul Companies

Financial Foundation Systems Department

Worked on The St. Paul s Expense System consisting of

mainframe and client server

Systems programmer and analyst using COBOL II, DB2 / SQL,

Endevor, JCL, SAS, Syncsort, TSO:ISPF, Unitech, and Xpediter

Designed and supported part of the Expense System with Unitech

Balance Control

Performed problem research and resolution

Ascertained customer needs and developed standard and ad hoc

reports and files

Determined estimates for customers and management on projects

Provided on-call support for sub-systems within the Expense

System

Met clients to gather specifications, data, and kept them

informed on status of the project

Prepared weekly status report for management and clients

Mentor / learning coach to new hires

The St. Paul Recruitment Team member

Attended career and job fairs to find prospective employees

Interviewed candidates for employment with The St. Paul s IS

staff

Powerbuilder 5.0

Source Safe

TSO:ISPF

VAX / VMS

Microsoft Office Suite

VAX Assembly

VI

Visual C / C++

Xpediter

Professional

Organizations

Project Management Institute (PMI)

Association of Information Technology Professionals (AITP)

formerly known as DPMA

Twin Cities Quality Assurance Association (TCQAA) through

Express Scripts, Inc.

Education / Training

BI Performance Services University, Edina,

Minnesota

Courses taken include:Technical Project Manager Functional SpecificationsMeasurement Services Integrated Project Management

Andersen Worldwide Center for Professional Education,

St. Charles, Illinois

Courses taken include:

Business Analysis and Design School (BAnDS)

Requirements Analysis Modeling Course (RAM)

ACCENT on C/C++ School

The St. Paul Companies, Inc. Education Center,

St. Paul, Minnesota

Courses taken include:

The St. Paul s Client Server Bootcamp using Powerbuilder 5.0

Leading the Managing Diversity Initiative

The Seven Habits of Highly Effective People

Relationship Selling for Information Systems

Programmer Training Course (PTC)

University of St. Thomas, St. Paul, Minnesota

Bachelor of Arts

Major:

Quantitative Methods / Computer Science

Major: Theology

Minor: Business

Administration / Accounting

Mini-Masters of Software Design and Development

Community /

Volunteer Services

SPIN Instructor for Bally Total Fitness and Northwest Athletic

Club

Board of Directors for Philanthrofund Foundation Board of Directors for the Minnesota AIDS Trek Minister of Evangelism (church council) for Edina Community

Lutheran Church

Computer Instructor for Bloomington Community Education,

Bloomington, Minnesota

Interests

Biking completed the Twin Cities Chicago

AIDS Ride

, certified Johnny G SPIN

instructor, in-line skating, singing, and travel overseas travel

experience includes Austria, Caribbean, Czechoslovakia, Germany, Hong Kong,

Israel, Italy, Poland, and People s Republic of China

Contact this candidate