Customer Service Sales
Resume:
Allison Goodman
Email: ********@***************.***
Address:
City: Battle Creek
State: MI
Zip: 49015
Country: USA
Phone: 269-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Results-oriented Store Operations Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Educational Background:
High School Dipolma from Union City High School, Union City MI 1/2001 to 6/1999 (College Prep)
High School Dipolma from School of Designing Arts, Union City MI 1/2001 to 11/2012
Job History / Details:
Summary
Results-oriented Store Operations Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Highlights
Client relations specialist
Marketing savvy
Team management
Meticulous attention to detail
Focused on customer satisfaction
Management of remote employees
Skilled multi-tasker
Training and development
Scheduling
Deadline-oriented
Conflict resolution techniques
Experience
December 2011 to November 2012
Cosmo Prof Battle Creek, MI
Store Operations Manager
Monitored the daily activities of 4 team members. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Addressed negative customer feedback immediately. Provided detailed monthly departmental reports and updates to senior management. Interviewed, hired and trained new quality customer service representatives .Improved service quality and increased sales by developing a strong knowledge of company's products and services.
April 2011 to September 2012
The Laurels Of Bedford Bedford, MI
Activities Coordinator
Organized activities that developed residents. physical, emotional and social growth. Redirected residents to encourage safe, positive behaviors. Created daily lesson plans for activities. Physically and verbally interacted with residents throughout the day. Monitored residents activities to verify safety and wellness. Coordinated field trips to local parks, picnics and movies, etc. Openly exchanged ideas and materials with coworkers.
June 2010 to August 2011
Great Clips Battle Creek, MI
Assistant Manager/ Keyholder
Promoted and sold salon services and products. Educated guests on proper hair care. Used state-of-the-art techniques in coloring and treating hair. Employed a variety of hair style techniques, including curling and straightening. Set up workstation and treatment room with necessary products, equipment and supplies. Promptly fielded all incoming phone calls and scheduled appointments. Recommended hair styles that complimented clients' facial features and coloring. Operated cash register to receive payments from customers. Conducted weekly salon inventory. Trained 10 new stylists and assistants. Created repeat business by developing long-term relationships with regular customers. Supervised front end of the store and coordinated employee schedules.
August 2008 to May 2011
Crosstown Daycare Athens, MI
Administrator/ Daycare Aide
Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Read stories to the children and taught them painting, drawing and crafts. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities. Maintained daily records of activities, behaviors, meals and naps. Routinely picked children up from school and activities. Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
Education
1999 Union City High School Union City, MI
High School Diploma College Prep
05 School of Designing Arts Battle Creek, MI
Cosmetology License Cosmetology
Candidate Resume - Rolf Schultz
Contact Information -
Email: ********@******.***
Address:
City: El Cajon
State: CA
Zip: 92021
Country: USA
Phone: 619-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
12 years of direct & indirect sales, helping with problem solving, uncovering & meeting their needs, & developing outstanding l ong term client rapport . 8 years of General Management, 1 year of Federal Law Enforcement, & 1 year as a Staff Counselor to the Salvation Army Adult Rehab Centers in San Diego & Long Beach to temper how I relate to others.
Educational Background:
High School Dipolma from Christian Heritage College, El Cajon CA 1/2001 to 3/1982 (Psychology/Counseling)
High School Dipolma from, El Cajon CA 1/2001 to 11/2012
Job History / Details:
Professional Summary
12 years of direct & indirect sales, helping with problem solving, uncovering & meeting their needs, & developing outstanding long term client rapport.
8 years of General Management, 1 year of Federal Law Enforcement, & 1 year as a Staff Counselor to the Salvation Army Adult Rehab Centers in San Diego & Long Beach to temper how I relate to others.
Highlights
Word, Excel, Outlook, ACT, Salesforce CRM, Excel, Outlook, hand held-field laptop, & desk PC
Face to face rapport building
Very direct & focused
Analytical & Critical Thinker.
Assessment & Evaluating Skills
Very proactive & take charge
Accomplishments
ITT Tech--top 20 percentage sales producer, several awards
Schwan's--top 10 percentage sales awards, & regionally in the top 25 percentage of territory management. Several awards & 2 recommendation letters from supervisors.
Phoenix House--improved facility conditions by area business networking & created a streamline process for all admissions.
Dental Referral--several sales & territory management awards
Critten Publications--CEO recommendation for outstanding customer service & sales efforts.
Fisher Communications--recommendation letter for field sales development
Trugreen Chemlawn--top 25 percentage in district sales production
National Linen Service--awarded for client retention efforts for large hospital accounts & awarded best efforts to cut down on company theft.
Federal Bureau of Prisons--recommendation from my commanding officer for excellent reports & investigation follow ups.
Experience
June 2010 to November 2012
ITT Tech San Diego, CA
Sr. Admissions Rep
Established rapport with client inquires, kept up CRM contact management data base, conducted facility tours, & meet with clients to evaluate their respective needs and wants. Duties required administrative
time management, phone, Email, & fax follow ups. Gave power point presentations, counseled-advised, & sat in on financial aid reviews to qualify the client. Assisted with orientations, directing traffic to our facility.
September 2004 to April 2008
Schwan's Food Service Poway, CA
Route Manager
Territory management of commercial & residential clients for hi-end food service. Keep up all route books, P&L & DOT entries. Created territory marketing events, targeted Emails, & mail out coupons for increasing sales.
Addressed all customer service issues, & awarded for high territory client retention.
July 2002 to October 2003
Phoenix House Descanso, CA
Admissions Director
Worked with County of San Diego Probation, Juvenile Hall, & Drug Court officials for proper placement of offending troubled youth. Performed counseling evaluations & reports for county system to recommend facility placements. Gave group presentations to other area facilities to keep up network contacts, & created new facility improvements through area business contacts. Assisted in training of new facility staff when called upon, & governed facility youth movements.
March 1999 to December 2001
Dental Referral Service Oceanside, CA
Regional Manager
Managed large 5 state territory of dental offices, working directly with the business owners to improve their respective marketing, client retention, & new clients. I worked in a team setting with marketing & business analysis experts to evaluate each clients needs. Received several sales & territory management awards, improving overall sales by 20 percentage two years in a row.
Attended sales meetings, presented sales reports in a group setting, & collaborated with other regional managers on how to improve overall territory management & sales.
July 1998 to March 1999
Crittenden Publications San Diego, CA
Marketing Development
Attended trade fairs, networked with potential clients, explained features & benefits of service. CEO recommendation letter.
September 1994 to April 1998
Fisher Communications San Diego, CA
Wireless B2B Development Rep
B2B sales & service of 2-way wireless systems. Worked with State & local governments & private business, selling new, upgraded, or service contacts for wireless communication equipment. Recommendation letter from General Manager.
Education
1982 Christian Heritage College El Cajon, CA
BS Degree Psychology/Counseling
Long Beach, CA
Graduate
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