Ashli Kilts

Email: abpmyk@r.postjobfree.com

Address:

City: Cicero

State: NY

Zip: 13039

Country: USA

Phone: 315-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Responsible Sales manager with experience in mediating employee conflict and ensuring efficient daily business operations.Committed and motivated with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Cicero North Syracuse High School, Cicero NY 1/2001 to 1/2005 (All Required)

High School Dipolma from Onondaga Community College, Cicero NY 1/2001 to 11/2012

Job History / Details:

Career Overview

Responsible Sales manager with experience in mediating employee conflict and ensuring efficient daily business operations.Committed and motivated with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

Administrative support

Meets/exceeds goals

Project planning

Attention to detail

Team liaison

Staff motivation

Employee training and development

Critical thinker

Planning/coordinating

Microsoft Office proficiency

Filing and data archiving

Established track record of exceptional sales results

Excellent communication skills

Energetic

Exceptional multi-tasker

Compelling leadership skills

Cross-cultural sales background

Self-starter

Core Accomplishments

Demonstrated strong communication skills through group orientations.

Researched and established canvasing zones based on Demographics which resulted in higher sales.

Developed highly effective sales training strategies as Sales Manager of a 30 person team.

Named "Employee of the Month" in August 2012.

Experience

June 2011 to October 2012

KMG Inc. Syracuse, NY

Marketing Sales Manager

Led door to door sales with team members to establish sales and customer retention goals.

Hired and trained all sales staff for new campaign locations.

Resolved an average of 20 customer complaints per month regarding sales and service.

Created and directed sales team training and development programs.

Shared product knowledge with customers while making personal recommendations.

Maintained friendly and professional customer interactions

Trained in negotiations and time management.

April 2010 to February 2012

Classic Cozy Syracuse, NY

Administrative Assistant

Created databases and spreadsheets to improve inventory management and reporting accuracy.

Managed incoming and outgoing calls for busy contracting office.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

Increased customer loyalty through attentiveness.

Improved communication efficiency as primary liaison between departments, clients and vendors.

Assisted customers while applying for energy incentives.

Worked with HHQ, CSG and Energy star directly.

August 2008 to May 2009

West Asset Management Endicott, NY

Customer service representive

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified time frames.

Maintained up-to-date records at all times.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

June 2006 to March 2007

Byrne Dairy (Shelby's donuts) Cicero, NY

Baker

Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.

Quickly and courteously resolved all guest problems and complaints.

Correctly operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.

Maintained highest standards of bakery product quality.

Prepared bakery and specialty products such as bagels, breads and pastries.

November 2005 to January 2007

Jesmer Real Estate 2000 Mattydale, NY

Secretary

Answered, screened and directed inbound phone calls

Performed general secretarial duties, including scheduling meetings, appointment, faxing and mailing.

Received and sorted email and electronic deliveries.

Maintained meeting diary.

Accepted letters and packages delivered to the front desk and distributed to appropriate staff.

Handled general requests for information and data.

Handled delicate situations, such as customer complaints.

Performed basic customer service practices.

Coordinated the maintenance of the front desk reception equipment, including furniture and brochures.

Maintained a pleasant appearance of the reception space.

June 2004 to May 2006

Subway Cicero, NY

Shift Manager

Highly skilled in maintaining good public relations skills with customers, employees and higher management.

In-depth knowledge of food service management including food quality, sanitation and safety

Proven record of communicating verbal and written orders, directions, and leadership.

Profound ability of providing positive, quality customer services to customers, staff and other center consumers.

Thorough understanding of food preparation processes

Proven ability as a supervisor and team player

Able to break down responsibilities to subordinate

Education

2007 Cicero North Syracuse High School Cicero, NY

GED All Required

Onondaga Community College Syracuse, NY

Human services/ Criminal justice

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