Manager Customer Service

David Blackburn

Email: ********@*********.***

Address:

City: Auburn

State: AL

Zip: 36832

Country: USA

Phone: 334-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Manager with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Educational Background:

High School Dipolma from Community College of the Air Force, Maxwell Afb AL 1/2001 to 6/2009 (Information Management)

High School Dipolma from Community College of the Air Force, Maxwell Afb AL 1/2001 to 11/2012

Job History / Details:

Career Overview

Committed and motivated administrative manager with exceptional customer-relation and decision-making skills. Energetic, results-oriented team-player eager to bring my strong administrative skills to a growing organization in education, who needs top-level support.

Skill Highlights

Top Secret Clearance

Office Management

Information Management

IT Equipment Management

Client Support experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Access

Microsoft SharePoint

Information Analysis

Office equipment proficiency

Front-line Supervisor

Website management

Dreamweaver experience

Functional Area Records Manager

Command and Control Specialist

Government Purchase Card experience

International and Multi-military service trainer

Core Accomplishments

Operations

Collaborated with Air Mobility Command Directorates and other military and civilian agencies to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including file and records management, directorate SharePoint website, office personnel duty assignments and performance, website updates, personnel, performance reports, creation of staff meeting powerpoint slides, creation of excel tracking spreadsheets, and unit deployment process

Processed, reviewed, and provided quality control of documents routed to Air Mobility Command's Director of Logistics

Managed classified, and unclassified office media and information.

Facilitated on-boarding of new employees by scheduling training, answering questions and processing paperwork.

Coordinated weekly staff meetings for Air Mobility Command's Director of Logistics

Professional Experience

February 2011 to Current

Eaker Center for Professional Development Maxwell AFB, AL

Non-Commissioned Officer in Charge of Commanders' School

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Oversaw daily office operations for staff of 18 employees. Provided efficient customer service to clients.

January 2007 to January 2011

Air Mobility Command Directorate of Logistics Scott AFB, IL

Superintendent of Executive Administrative Support

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Oversaw daily office operations for staff of 427 employees. Created databases and spreadsheets to improve inventory management and reporting accuracy. Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols.

Education

2009 Community College of the Air Force Maxwell AFB, AL

Associate of Applied Science Information Management

2008 Community College of the Air Force Maxwell AFB, AL

Associate of Applied Science Information Systems Management

Contact this candidate