Active Directory Customer Service

George Suggs

Email: *********@********.***

Address: *** **** ****

City: Front Royal

State: VA

Zip: 22630

Country: USA

Phone: 703-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

George Suggs

462 Gary La.,Front Royal,VA. 22630 540-***-****

(Cell) 703-***-****, *********@********.***

OBJECTIVE

Looking to find a challenging and rewarding career with a company in which I can use my customer service and technical experience as well as my varied IT background to help benefit operational efficiencies.

SUMMARY

Nearly nineteen years experience in the Information Systems industry, providing development, operations, maintenance, technical and customer support services. Self-starter and proficient when working independently and as a team member. Excellent organizational and interpersonal skills. Total of nineteen years experience in Desk Top Support in both large and small enterprises. Total of 4 years server/network administration in a small to medium size environment.

TECHNICAL SKILLS

Experience with Windows 7, Vista and XP Professional installation, configuration and deployment to the desk top. Server 2003/2008 server installation, configuration and administration in a networked environment, Active Directory administration. DNS, DHCP, Remote Access, VPN, TCP/IP and troubleshooting network connectivity. Server 2003 Directory Services Infrastructure (AD). Basic domain/server administration, network protocols, MS Office Suite and Outlook. MS Exchange migration experience. Experienced with HEAT, MAGIC and REMEDY trouble ticketing software.

RELEVANT WORK EXPERIENCE

U.S. Department of Justice 4/2012 - 6/2012

Washington, D.C.

Technical Help Desk Support Tier I I(contract)

Active Directory maintenance/administration.

Provide desktop support for Windows 7 and MS Office 2010 and MS Office 2007

MS Outlook support and configuration

MS Exchange 2007.

BlackBerry Enterprise server maintenance/administration.

Provided both desktop and remote support.

Possess Public Trust clearance.

Network/local printer support installation and configuration.

Provided full installation, configuration and support for data backup applications ( eg;BackupExec).

U.S. Department of Agriculture 3/2010- 3/2012

Washington, D.C

Technical Help Desk Support Tier I I(contract)

Provide desktop support for USDA proprietary applications.

Active Directory maintenance.

Provide desktop support for XP Professional and MS Office 2007

MS Outlook support and configuration.

Network/local printer support installation and configuration.

VPN configuration and support.

Provided both desktop and remote support.

Posses USDA public trust clearance.

BlackBerry specialist.

Provide support for 508 compliant clients.

Member of Windows 7 beta test team.

Provide support to VIP clients.

Lockheed-Martin 12/2009-2/2010

Application Help Desk Support Tier II (contract)

Provide desktop support for US Postal Service web based applications.

Active Directory maintenance.

Posses USPS public trust clearance.

U.S. Department of Justice 04/2009 - 10/09

Washington, D.C.

Technical Help Desk Support Tier II (contract)

Provide desktop support for XP Professional and Vista Business.

Beta testing of Vista OS image.

Vista OS desktop deployment.

Active Directory maintenance

BlackBerry specialist.

SAS Software deployment

Global Technology Services 08/2008 - 03/2009

Winchester, VA

Network Support Engineer

Provide desktop support for XP Professional and Vista Business.

Provide small business network support running Server and Small Business Server 2003.

Provided full network/desktop support for 13 medium sized clients.

Novell Groupwise to MSExchange migration.

MS Server2008 installation and configuration.

MSExchange administration and support.

Active Directory administration.

Performed complete network assessments and evaluation..

Configuration and support of Cisco PIX and Guard Point Edge fire walls.

Provided full installation, configuration and support for data backup applications ( eg;BackupExec).

Provided full network and server support, trouble shooting and configuration services.

Experienced with Dell work stations and servers.

Experience with RAID and all manner of server/work station hardware and trouble shooting.

EDUCATION

MICROSOFT CERTIFICATION PROGRAM FOR MCSE Certification Chantilly, VA ComputerTraining.com 05/2007 - 11/2007

Coursework includes: Microsoft Windows XP Professional 70-270, Managing and Maintaining a Microsoft Windows Server 2003 Environment 70-290, Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-291, Microsoft Internet Security and Acceleration Server 2000 70-350, Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure 70-293, Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure 70-294.

STRAYER UNIVERSITY Ashburn, VA

Concentrated courses in Information Systems

WESTCHESTER COMMUNITY COLLEGE Valhalla, NY

Concentrated courses in Computer Science.

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