Customer Service Registered Nurse

Tiffany N. Griffith

Email: abpmta@r.postjobfree.com

Address:

City: Newnan

State: GA

Zip: 30263

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Self-motivated and friendly, seeking long-term position contributing to company success. Results-oriented, highly motivated individual, who has demonstrated the ability to lead organizations to success in sales, marketing and all levels of business development. Committed to customer service and satisfaction.

Educational Background:

High School Dipolma from West Georgia Technical College, Newnan GA 1/2001 to 11/2012 (Registered Nurse)

High School Dipolma from NCSA, Newnan GA 1/2001 to 11/2012

High School Dipolma from Capstone Institute, Newnan GA 1/2001 to 11/2012

Job History / Details:

Background, Objective

Self-motivated and friendly, seeking long-term position contributing to company success. Results-oriented, highly motivated individual, who has demonstrated the ability to lead organizations to success in sales, marketing and all levels of business development. Committed to customer service and satisfaction.

Summary of Skills

Customer Service

Cold Calling

Business Development

Creative Problem Solving

Sales

Client Relations

Computer Proficient

Internet marketing

Marketing materials development

Customer Satisfaction

Product Development

Weekly Payroll

Accomplishments

Since 2001 established and managed 14 stores ranked in the top 250 Salons in the Nation annually. Trained many employees very successfully guiding them into management. Played a role in increasing customer satisfaction ratings as well as sales.

From 1995 to 2009 worked in the Mortgage Loan Industry, moving from Receptionist to Loan Processor to Senior Loan Officer in 2003. Implemented several strategies that successfully increased sales and improved clients retention rates.

From 2011 to 2012 while working as a Personal Trainer, completed as many as 90 health assessments per month. Consistently led all trainers in sales in terms of both number of clients and monthly draw.

Professional Experience

April 2011 to Current

Atlanta Fitness Newnan, Georgia

Personal Trainer/Nutrition Coach

Contributed to increasing sales in the personal training department. Assisted and taught clients how to modify diet and exercise appropriately to avoid injury. Guided clients in safe exercise as well as proper nutrition, taking into account individualized physical limitations. Recorded training sessions and maintained package rates for each client. Arrived on time and prepared for every training session. Attained facility targets, including revenue goals and member retention rates.

December 1995 to May 2009

Georgia Mortgages Services, Inc. Newnan, Georgia

Loan Officer

Interviewed an average of twenty-five mortgage loan applicants per month. Assisted senior-level credit officers with complex loan applications. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers. Executed the loan origination process, including ordering credit reports, appraisals and preliminary title reports. Answered Sale Calls. Provided expert financial advice on mortgage and both educational and personal loans.

January 2001 to November 2007

Banana Beach Tan Newnan, Georgia

Owner/Operator

Maintained friendly and professional customer interactions. Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases. Maintained friendly and professional customer interactions.Successfully managed the activities of twenty team members in multiple locations. Created training manuals targeted at resolving customer issues. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Interviewed, hired and trained new quality customer service representatives. Provided a high level of product and leadership support to representatives and clients.

March 1993 to November 1995

K-Mart Newnan, Ga

Customer Service Manager

Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives. Provided detailed monthly departmental reports and updates to senior management. Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Education

2012 West Georgia Technical College Newnan, Georgia

Associate of Science Registered Nurse

Currently attending classes for Nursing Degree.

2011 NCSA Atlanta, Georgia

Personal Trainer Certification Personal Trainer

Attended class to become a Certified Personal Trainer.

1998 Capstone Institute Atlanta, Georgia

Certified Loan Processor/Loan Officer Loan Processor/Loan Officer

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