Customer Service Manager
Resume:
Priscilla Jackson
Email: abpmt6@r.postjobfree.com
Address: **** ****** *****
City: Lithia Springs
State: GA
Zip: 30122
Country: USA
Phone: 770-***-****
Skill Level: Management
Salary Range: $65,000
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Priscilla Jackson
2196 Alyssa Court
Lithia Springs, GA 30122
abpmt6@r.postjobfree.com
Summary:
- I have successfully managed diverse teams of Inventory associates in e-Commerce and traditional distribution environments. Most recently, I managed the efforts of Inventory Control associates who performed cycle counts, audits, inventory slotting, and determined root causes of system discrepancies. In addition, I ensured inventory storage efficiency and determined replenishment frequencies by establishing minimum/maximum levels for a 90,000 SKU Picking Module.
Core Competencies:
*Concern for Excellence *Team-Building *Leadership *Problem-Solving *Continuous Learning Process Analysis and Improvement *Departmental Direction *Attention to Detail
*Customer Service *Oral and Written Communication Skills
Education:
Kaplan University
Master of Business Administration, 2011
Savannah State University
Bachelor of Business Administration, 1981
Related Experience:
Bed, Bath, and Beyond E-Commerce Distribution Center 4/2012 - 10/12
Inventory Slotting Manager
-An integral part of a management team that established an 810,000 sq ft eCommerce Fulfillment Distribution Center from the ground-floor; including hiring and training of personnel; departmental development; and the management of over 120,000 SKU's (including Active Pick Module and Active Reserve). As roll-sleeves manager, I was required to direct and manage the efforts of Inventory Control associates who performed daily cycle counts, inventory audits, determined root causes of system discrepancies, re-slotted and packed-out all Pick Mod rejects, and cubiscanned all new inventory items for dimensional data. I used Excel, JDA/E3, and Manhattan WMS to determine minimum/maximum levels for inventory WAVE run replenishment; and ensured efficient warehouse space utilization by slotting inventory items in bay positions based on dimensions, slot volumes, and sales.
Aegon_Stonebridge Insurance 2007-2009
Team Leader
-Initially hired as a Temp Associate, I was promoted by the site Project Manager to Team Leader. In this position, I managed the activities of production associates; maintained a balance of workflow among the team; ensured the timely assortment and packaging of inventory documents; and completed all special assignments.
National Linen Services Distribution Center, 1984-2002
Inventory Manager, (Distribution Center 1990-2002, Manufacturing Division 1984-1990)
-Used analytical, problem-solving, and process improvement skills to forecast inventory usages for multi-branch distribution; spearhead all physical inventories, cycle counts, and system reconciliations; manage obsolete and slow moving inventory while seeking opportunities for inventory reduction and reclamation; and evaluate on-hand inventory versus system reporting with the intent of identifying root causes of discrepancies. The position also required me to monitor inventory turn efficiency for minimum warehousing; evaluate inventory supply on-hand by months to avoid overstock situations; and determine re-order points and safety stock levels in order to divert backorder situations.
Inventory Management Accomplishments
*Instituted Cycle Counting Program using ABC Analysis, which improved inventory accuracy from 70% to 98%
*Established inventory lotting system, which allowed for FIFO shipping
*Developed Key Performance metrics for evaluation, including Line Item Fill Rate, Backorder Percentage, Days Supply On-Hand, Order Completion Rate, and Inventory Turn Rate
*Led facility thru inventory software installation projects, including staff training
*Setup and Maintained Consignment Inventory Program
Production Planner, Manufacturing Division, 1984-1990
-Determined manufacturing needs for multi-line facility; purchased raw materials and finished goods; completed inventory status reports for all work-in-process and finished inventory; maintained a balance of inventory in production and warehoused merchandise; and spearheaded physical inventories.
Other Experience:
Mortgage/Real Estate Industry 2002-2012
Agent/Associate Broker (2002-2012)
-Used customer service skills to assist clients with purchasing and selling real estate.
Branch Manager/Loan Officer (2002-2007)
-Leadership and team building skills allowed me to establish a local branch including location selection, lender selection, and staffing; supervise loan officers - including coaching, training, setting production standards; resolve escalated mortgage customer issues; perform office management functions; and ensure federal and state branch compliance.
Software:
*Microsoft Excel *Microsoft Words *Microsoft PowerPoint
*JD Edwards * Manhattan's Warehouse Management System (WMS)
*JDA/E3 * Oracle *PeopleSoft *Great Plains
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