Title:Director of Business Operations

abpmt2@r.postjobfree.com

Document

Source below

NAME: S, C

ADDRESS: **** ******

ADDRESS2:

CITY: Lakeland

STATE: FL

ZIP: 33813

CANDIDATE ID: 2244148

US CITIZENSHIP: US

Citizen

EDUCATION: Technical Institute

EXPERIENCE: 9

WILL RELOCATE: Open -

JOB WANTED: Any

RATE NEEDED: $50000 $54999

TELEPHONE:

EMAIL: abpmt2@r.postjobfree.com

HOMEPAGE:

HOTTEST SKILLS: Manager(9), Trainer(8), E_Commerce(3), QA(4), Technical Writing(5)

REVISION: 24-SEP-01

YOE: 9

RESUME:

OBJECTIVE:

To obtain a dual-facing leadership role with a progressive high-energy company where my

expertise, enthusiasm and focus on quality will be used to contribute to the company's

success - and to work with the best in the business.

EMPLOYMENT:

Project Manager/Analyst

Consultant

Contract, Altamonte Springs, FL

5/01

-Present

Contract

projects for websites, software applications and content:

* Project Manager

- Research and Implementation of Federal/State/Best-of-Breed Policy and

procedure documentation (HR and Training courses) for use by a small counseling group

(staff of 5 - 20).

* Documentation Project Manager: project website/application documentation development,

online Help-text and indexing of specified State legal code (Estate) for a legal research

website.

* Usability/Content Manager - analysis (GUI Test, content editing and functional

testing), technology integration, testing and content editing for an online loan

origination system.

Project Manager

- IT Client Services

FinancialWeb.com, Inc

., Orlando, FL

10/99

-6/01

Promoted to create and manage the IT Client Services Group. Managed full life-cycle

development of B2B, B2C and E-commerce partnership projects, improved production, sales

and training, and strengthened Customer Focus for the company.

* Increased productivity, scale of delivery and product reliability, while vastly

reducing product delivery times.

* Created a completely cost effective department, enhanced sales and training, and

developed product marketing/sales/delivery strategies that increased business and profits

by 400 % within two quarters.

* Relationship Manager for multiple concurrent IT and partnership projects and directed

all client accounts; Primary vendor/partnership contact.

* Maintained all Product Management roles and responsibilities and continued with company

as a Relationship Consultant.

Product Manager

- IT

FinancialWeb.com, Inc

., N. Orlando, FL

3/99

-2/01

Managed full life-cycle development of software applications and websites

(Financial/Investing Research/Information & Wealth Management Applications) within the IT

department; Primary focus on quality assurance, training and product improvement strategy.

* Formalized the Training and performance of Quality Assurance Testing and Customer

Support staff.

* Lead research and development of Marketing, Sales, Content, Product and technology

improvement and integration strategies.

* Administration of Client, Federal, SEC, Vender/Partnership contracts/SLA's, licensing

and Compliance documentation. Primary Vender contact.

* Privacy/Content policy and procedure implementation for websites and accounts.

QA & Documentation Specialist

Consultant

/Contract Orlando, FL

9/98

-3/99

Managed and directed the creation of the QA department and implemented Testing procedures

for Planet X Software.

* Managed project development Testing of multiple concurrent software, system game, and

website projects for the client.

* Developed requested project documentation. (Manuals; Online Help; ReadMes).

* Supervised Client Relations and Product Support, and acted as the Technical Trainer

(core/user) throughout project life cycles.

Program Manager

- Documentation/Usability

Embassy Group/ADP-IMS

N. Orlando, FL

7/97

-9/98

Managed System, User and Super-User testing and training for internal and external

clients for the Claims Analyzer system. (A provider-focused medical billing system)

* Liaison for Client-Programmer relations and responsible for issue resolution during

project development.

* Managed project development, improvement and maintenance of the Claims Analyzer medical

billing system's On-line Help programs, Requirements, manuals, User documentation and

Billing code reference materials (online/RL).

* New Usability Testing Project: Created and implemented new procedures to automate and

quantify test results for a large-scale provider-focused medical billing system (scenario,

function, GUI

I and system test plans and test cases.)

Manager Implementation, Training and Accounting

Hops Grill and Bar, Inc

., Tampa, FL

11/93

-8/98

Developed and managed projects for POS, System and software implementation, as well as

training course development and administration for Accounting, leadership, technology and

management.

* Conducted training seminars, team building events, and motivational meetings.

* Trained accountant/management professionals in policy, procedure technology and

leadership and produced training courses and user documentation for Accounting System and

Software.

* Managed accounting/bookkeeping/P&L's for units in the Central Florida region.

* Coordinated Human Resources at the local level (including benefits and payroll) with

Corporate and Federal agencies.

* Special Events Coordinator: Managed planning and implementation coordination for local,

marketing events, special functions, restaurant openings and charity events.

* Floor Manager: overseeing a staff of 20 - 50 employees daily.

1984

-1993 Prior Work Experience Summary

Employment in the Hospitality, Retail, Medical, Administration, Sales and Customer

Service industries in the following

capacities: Associate, Trainer and Manager

-

Concurrent with academic studies.

ADDITIONAL INFORMATION:

EDUCATION:

Current BBA

- Business Administration, Management; U.C.F.

1993

AA - Associates in Psychology; Polk Community College

TRAINING & AFFILIATIONS:

Current: PMI - Project Management Professional (CPMP) certification.

Current: ASDT - Organizational Management training/certification

2001: Member - CRM Community

2001: Member - Action Learning Institute

2001: Affiliate - ACT (Training Association)

2001: Member - American Business Women's Association (ABWA)

1999: Microsoft - Multi-Tier Applications in Visual Basic. (Audit)

1998: Microsoft - Testing Visual Basic Applications. (Audit)

1996: Florida Food Safety Manager (CFSM)

EXPERIENCE:

Business Expertise: Internet/New Media, Marketing, Banking, Retail, Technical Sales,

Hospitality, Healthcare/Claims, Accounting, Financial/Wealth Management, and Information

Messaging & Distribution. IT, IS and B2B/B2C E-commerce Project Development.

Roles and Responsibilities: Quality Assurance, Sales, Technical Sales, Business Strategy,

Research, Trainer-Educator, Technical Documentation, Requirements, Accountant/Bookkeeper,

Human Resources, Online Marketing, Staff Manager, Customer/Client Relationship Manager

(CRM), Product Manager, Program Manager, and Project Manager.

TECHNOLOGY:

Skills: Microsoft Office 95+, Microsoft Project, Access, SourceSafe, Excel, WingDir, MS

Power Point, Windows 95+, PaintshopPro, HotMeTaLPro, DreamWeaver, Flash, MSFrontPage,

RoboHelp HTML, SQL Server, Lotus 123 and Lotus Notes, etc.

Tools: Extensive project interaction with numerous systems, sites, programs and

applications as well as QA and User interaction with the following: Internet-based

applications (Web sites, Inter/Intra/Extranet enabled applications); OOD, RDBMS Database

technology (Oracle, Sybase, SQL); Middleware; Operating system (UNIX, Windows, NT); GUI

(JSP, ASP, XML, UML, HTML, XSL, VB); Languages (C, C++, Java, Javascript); Testing Suites

(Rational, Winrunner), etc.

REFERENCES & LETTERS OF RECOMMENDATION:

Will be provided to you upon request.

Contact this candidate