Customer Service High School

Karen Evans

Email: abpmsv@r.postjobfree.com

Address:

City: West Mifflin

State: PA

Zip: 15122

Country: USA

Phone: 412-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Proficient individual looking for an opportunity to use my knowledge and experience to help grow an expanding company.

Educational Background:

High School Dipolma from Brentwood Jr/Sr High School, Brentwood PA 1/2001 to 6/1991 (EMT)

High School Dipolma from CCAC, Brentwood PA 1/2001 to 11/2012

Job History / Details:

Career Focus

Proficient individual looking for an opportunity to use my knowledge and experience to help grow an expanding company.

Core Qualifications

Excellent quantitative skills

Detail oriented

Planning/coordinating

Professional demeanor

Customer Service

Strong Problem Solving

Critical thinker

Experience in critical customer service

Organizational planning

Customer Satisfaction

Independent worker

Education and Training

1984 Brentwood Jr/Sr High School Brentwood, Pa

High School Diploma

Graduated with Honors

1991 CCAC West Mifflin, Pa

EMT

Coursework in Emergency Medicine

Work Experience

August 2008 to Current

West Mifflin Area School District West Mifflin, Pa

General Worker

Cashier Duties

Multiple Government Clearances

Food prep

Portioning and serving large volumes

Updating account information

Resolve customer complaints

April 2001 to April 2004

Pa One Call Systems Inc West Mifflin, Pa

Customer Service Rep

Prepared requests for location of underground utilities

Created work requests for each utility company

Ensured rapid response in emergency requests

Maintained proficient data entry levels

August 1984 to February 2001

UPMC South Side Hospital Pittsburgh, Pa

Emergency Room Registrar/Supervisor

Recorded patient data and medical records.

Carefully reviewed medical records for accuracy and completion as required by insurance companies.

Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses.

Strictly followed all federal and state guidelines for release of information.

Directed patient flow, minimizing patient wait time.

Arranged and assisted with hospital admissions.

Maintained an organized logging system for tracking test results.

Completed registration quickly and cordially for all new patients.

Confirmed patient information, collected copays and verified insurance.

Posted charges, payments and adjustments.

Completed Payroll

Complete Schedule coverage 24 hours a day

October 1991 to June 1998

West Mifflin EMS/Prism Health Services West Mifflin, Pa

EMT

Complete Patient Care on an Emergency Basis

Driving Ambulance

Completing all Patient Demographics with detail

Public Education and screenings

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