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Customer Service Manager

Location:
Killeen, TX
Posted:
November 15, 2012

Contact this candidate

Resume:

Chrystal St.Peters

Email: abpmsl@r.postjobfree.com

Address:

City: Killeen

State: TX

Zip: 76543

Country: USA

Phone: 254-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced manager with excellent customer service and mo ney management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and b usiness audiences. Performance driven from a strong military background, desires a challenging role as an accounting clerk.

Educational Background:

High School Dipolma from AMERICAN INTERCONTINENTAL UNIVERSITY, Hoffman Estates IL 1/2001 to 9/2012 (Business Administration)

High School Dipolma from AMERICAN INTERCONTINENTAL UNIVERSITY, Hoffman Estates IL 1/2001 to 11/2012

High School Dipolma from U.S. ARMY JAG SCHOOL, Hoffman Estates IL 1/2001 to 11/2012

Job History / Details:

Professional Profile

Experienced manager with excellent customer service and money management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Performance driven from a strong military background, desires a challenging role as an accounting clerk.

Qualifications

Results-oriented

Customer- service oriented

Quick learner

Energetic self-starter

Proficiency in business management

Loss prevention comprehension

POS systems

Computer proficient

Microsoft Office

File/records maintenance

Reports generation and analysis

Financial records and processing

Cash handling accuracy

Inventory control procedures

Experience

April 2012 to Current

Dollar General Killeen, Texas

Manager, Lead Sales Associate

Monitored multiple databases to keep track of all company inventory.Computed sales prices, total purchases and processed payments.

Described merchandise and explain operation of merchandise to customers.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Operated a cash register to process cash, check and credit card transactions.

Administered all point of sale opening and closing procedures.

Replenished floor stock and processed shipments to ensure product availability for customers.Facilitated monthly and quarterly physical inventory counts.

October 2011 to December 2011

Aegis, Humana Verification Specialist

As a subject matter expert on Humana verifications, I supply excellent customer service and help members who have Medicare Advantage plans understand their policies.

The call center I work in contacts members to explain their plans and assist them with a basic understanding of the rules or their policy as well as assisting the members by transferring them to customer care if they have any problems with their policy.

October 2007 to January 2008

City of Copperas Cove

Court Clerk

Being a subject matter expert for the Municipal court for the city of Copperas Cove, I was responsible for preparing correspondence as well as maintaining court records.

Recorded case dispositions, court orders, and made arrangements for payment of court fees.

Responsible for collecting receipts deposits and accounts for monies collected for the Municipal Court.

June 2002 to February 2007

U.S. Army

Paralegal Specialist

As a subject matter expert in military criminal law, I conduct in-depth research into military regulations and dealt with certain aspects of the civilian side of the law.

I provided litigation support for Courts-Martial's, and administrative board hearings and assisted with preparing the court room and the summarization of testimonies, organized and typed the documents for all non-judicial punishment and chapter proceedings.

I was in charge of all the legal actions, civilian and criminal law, and reports for two different Battalions of Soldiers equaling over 1,500 people at any given time.

I was hand chosen, above my peers, to instruct the new Iraqi Police Officers, at the Police Academy, and the new Iraqi Army on various aspects of International Law, Law of War, and Human Rights Law, as a member of the elite Military Transition Team while being a leader to 3 Soldiers in unit and signed for over 1 million dollars worth of equipment.

Education

September 2012 AMERICAN INTERCONTINENTAL UNIVERSITY,

Associates of Art Business Administration

Present AMERICAN INTERCONTINENTAL UNIVERSITY,

Bachelor of Business Administration Management

2002 U.S. ARMY JAG SCHOOL Fort Jackson, SC

Army Paralegal Certification and Military Notary Certification

Awards

Received a Combat Action Badge in 2005

Received a Purple Heart in 2004

Received two Army Commendation Medals in 2004 and 2007

Received a Good Conduct Medal in 2005

Received an Iraqi Campaign Medal in 2007

Received Certificate of Appreciation in January 2011

Affiliations

Member, Alumni Association, American Intercontinental university

Member, Purple Heart Society



Contact this candidate