Customer Service Representative

Valerie Rittenhouse

Email: ********@*****************.***

Address:

City: Columbus

State: OH

Zip: 43229

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Skilled communicator committed to addressing customer concerns with speed, accuracy and professionalism.Customer-focused Representative with a proven ability to troubleshoot issues and ensure overall customer satisfaction. A Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from detroit high, East Detroit MI 1/2001 to 6/1976 (general studies)

Job History / Details:

Summary

Skilled communicator committed to addressing customer concerns with speed, accuracy and professionalism.Customer-focused Representative with a proven ability to troubleshoot issues and ensure overall customer satisfaction. A Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

Call center management experience

High customer service standards

Strong problem solving ability

Devoted to data integrity

Telecommunications knowledge

Negotiation competency

Dedicated to process improvement

High customer service standards

Accomplishments

Managed call flow, to ensure a minimum number of calls in queue at any given time, ensuring prompt action with every call.

Experience

January 2000 to December 2005

Excell Melbourne, Florida

service agent

Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Implemented changes to customer service program, resulting in higher customer satisfaction ratings. Properly directed inbound calls in phone queues to improve call flow.

Education,

GED

Although, I have not had an opportunity to continue my education at a higher level, I continue to get my education from years of customer contact both direct and in-directly. Including waitressing, retail experience, directory assistance (411) and continue my church activities for more than 20 years. Including Bible studies in group and one on one sittings. My continued education in the Bible will never end as my life education grows.

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