Manager Technician

Michael Hendrikson

Email: *********@********.***

Address: **** *. ****** **.

City: Aurora

State: CO

Zip: 80015

Country: USA

Phone: 303-***-****

Skill Level: Management

Salary Range: $40,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Michael C. Hendrikson

Home: 303-***-****

Cell: 303-***-****

Email: *********@********.***

ACCOMPLISHMENTS

* Raised customer satisfaction index by over 10

percent by treating customers with respect, dignity

and compassion

* Outstanding performance evaluation

* Increased productivity, lessened breaks and over-

extended lunches

* Increased shop's profitability by over 5 percent

* Kept my students attention and made them look

forward to my class by making the curriculum apply

to them

* Researched and submitted a completely revised,

current curriculum

* Revised course outline was adopted as policy

* Achieved the highest student request rates of any

instructor there, past or present

* 30+ years in the automotive repair industry

* Owner, management, supervisory and technician

positions held

* Over 8 years in a high volume call center

EXPERIENCE

8/2011-present, Passtime USA, Littleton, Colorado Client Services/Account Manager/ Technical Supervisor

* Managed over 300 dealer accounts

* Contacted accounts that had been dormant for over 2

years

* Took incoming calls from my accounts for technical

advice and ordering

* Trained dealers on website use

* Handled all difficult installation calls

12/2010-2/2011, Bud's Warehouse, Denver, Colorado Inventory Coordinator/Consultant(temporary position)

* Direct incoming donation placement

* Re-organize racking system

* Establish structured inventory placement

* Create and maintain inventory tracking system

6/2007-5/2009, United Car Care, Greenwood Village, Colorado Adjuster

* Took incoming calls from repair facilities,

performed all follow-up calls and corresponded as

necessary

* Input all data and determined validity of claim

* Verified parts prices and labor times through a

variety of mediums and if warranted, issued an

authorization for repairs

* Acted as liaison between repair facility, the

customer and upper management on escalated claims

* Educated contract holders and repair facilities on

current repair trends

5/2006-6/2007, Midas, Aurora/Denver, Colorado Shop Manager

* Orchestrated day to day operations of a 12 bay shop

including work organization and vehicle placement

with technicians

* Relayed updated information to customers when

necessary

* Ordered parts while keeping costs and overhead to a

minimum

* Completed all scheduling, day, week and month end

reconciling of all expenditures, income, shop

supplies, office supplies, technician hours and

payroll

12/2003-5/2006, Denver Automotive and Diesel College, Denver, Colorado Instructor

* Organized curriculum

* Found areas that needed to be targeted and added

text and assignments as necessary to bolster

student knowledge

* Taught classes including lecture/audio visual and

combination's of hands on lab work to acquaint them

with the vehicles themselves

EDUCATION

* Denver Automotive and Diesel College, Denver, Colorado

* Associate of Applied Sciences Degree/Master Technician

* Highest honors and Program Perfect Attendance awards achieved

* U.S. Army 1981-1985 Honorable Discharge

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