Project / Program Manager Resume

Title

Project / Program Manager

Primary Skills

17+ years of success transforming IT infrastructures and driving business prosperity

Location

US-NV-Las Vegas

Posted

Aug-01-12

RESUME DETAILS

PMP

SR. IT CONSULTANT ~ SR. PROJECT MANAGER ~ PROGRAM MANAGER

~Shaping Global IT Performance in Alignment with Business Goals~

Global Technology Strategist with 17+ years of success transforming IT infrastructures and driving business prosperity through end-to-end project management, offshore & consolidation strategies, process improvement/re-engineering, and introduction of best practice methodologies.

Distinguished career marked by highly visible positions and consulting engagements with global leaders in healthcare, pharmaceutical, insurance, and telecom industries.

Expert in driving full lifecycle delivery of multimillion-dollar IT projects and programs to meet evolving business, financial, and market demands.

Successful in partnering with client stakeholders, managers, vendors & teams to define business requirements, articulate a vision, & deliver world-class IT, software, and enterprise solutions with a compelling ROI.

Cross-functional leadership, technical, & business alignment skills; talent for supervising and motivating local and offshore team members to peak performance in highly regulated, deadline-driven environments.

VALUE OFFERED

Global IT Consulting & Administration Project/Product Lifecycle Management QA & Regulatory Compliance

Budget Control & Implementation PMI, ITIL, SDLC Methodologies Client Relationship Management

Team Leadership & Training Requirements Gathering & Analysis Data Center Build-out/Migration

Process Design & Reengineering IT Infrastructure Setup/Management Change Management

Technology Deployment/Upgrade Continuous Process Improvement Solutions Architecture

Business Continuity Multi-Cultural Communications International Business Acumen

PROFESSIONAL EXPERIENCE

KAISER PERMANENTE - Pasadena, California 2005-Present

Largest nonprofit health plan and managed care organization in the U.S.; 90,000 employees; $48 billion revenue.

Lead Project Manager

Recruited to direct business critical projects and program initiatives, collaborating with C-level management and department heads to strategically analyze business/functional requirements and cost-effectively align IT solutions with business goals. Supervise 5 direct reports and coordinate international teams of up to 35 resources across the U.S., India, UK, Russia, and Australia. Develop and prioritize business cases based on expected ROI, spearheading IT transformation, data management, business intelligence, and change programs. Develop project plans and statements of work (SOW); create and manage scope, work breakdown structures (WBS), schedules and roadmaps; and implement resource, capacity, and communication plans. Monitor and maintain compliance with corporate, industry, and government regulations. Deploy PMI, ITIL, and Agile methodologies to maximize productivity, quality, and cost efficiency. Build and manage productive relationships with vendors and internal/external stakeholders.

Selected Achievements & Projects:

Earned corporate and national recognition for building the world`s largest Medical Imaging Archive via Carestream. Orchestrated all project phases and solution architecture including deployment of 38 UNIX servers, and 2 PD of NS960 storage. Implemented Disaster Recovery based upon Kaiser Permanente's Continuous Availability solution.

Headed $45 million infrastructure project to design and implement state-of-the-art Outpatient Pharmacy Replacement System (OPPR) through joint venture between KP and vendor, PDS. Coordinated multiple vendors and Architect Teams, successfully delivering large-scale data backup and PCI network compliance solutions.

Monitored and maintained cost effective management of IT projects through skillful control of research, planning, scope management, formal requirements approval, and comprehensive testing.

Presided over $250 million Data Center Migration Project; identified all upstream/downstream applications, developed test and code migration strategy for transition to new High Availability hosting environment. Completed project on time, within budget, and with zero application interruption/business downtime. Continued...

NICHOLAS W. KARAMANOS Page 2 abpmoq@r.postjobfree.com

KAISER PERMANENTE, Selected Achievements & Projects Continued:

Conceptualized and managed design/implementation strategy for Avaya Call Center Build-out, including deployment of VoIP solution supporting high volume call center environment with 500 employees.

Transformed and streamlined the Disaster Recovery system from off-site tape storage and cold standby site to hot standby site, meeting required capability to go live in 15 minutes in case of disaster.

Tapped to serve on Advisory Board tasked with creating comprehensive Service Delivery Catalog.

QWEST COMMUNICATIONS - Burbank, California 2000-2005

Multibillion-dollar U.S. telecommunications carrier; acquired by Century Link in 2011.

Project Manager, Premium Services Group

Provided decisive leadership and direction for up to 10 team members focused on designing, integrating, and managing advanced data center infrastructures and solutions for company`s marquis clients including Kaiser Permanente, Pfizer Pharmaceuticals, and IRS. Directed full project lifecycle, from initial planning and requirements gathering through proposal and scope development, implementation, and follow-up support. Interfaced with business process owners to identify and document business needs/risks; conducted gap analysis and translated requirements into technical and functional specifications. Built productive relationships with clients, colleagues, and managers, earning reputation as critical liaison and `go-to` resource for top-tier projects and business implementations. Mentored and coached developers, engineers, and project managers geographically dispersed worldwide.

Selected Achievements & Projects:

Acknowledged for building out company`s groundbreaking IVR platform; fueled 83% increase in capacity and sales and $22 million revenue growth.

Managed multiple large-scale projects simultaneously, customizing, configuring, and managing product/solution deployment while mitigating -scope creep- and identifying/resolving project issues and constraints.

Differentiated Qwest among competitors and client vendors, generating revenue from repeat business and add-on sales by consistently exceeding client expectations for attention to bottom-line issues, IT/business communications, and timely implementation with minimal business disruption and highly responsive support.

Successfully adopted Qwest`s `cradle to grave` approach to client relationship management, leveraging superior interpersonal and technical skills to establish trust and credibility with IT Directors and teams. Produced 22% increase in overall client satisfaction.

Spearheaded architecture, implementation, and support of high-availability geographic redundant client web environments using Microsoft 2k, 2k3, Microsoft SQL clusters in a .NET framework generating VXML pages for connectivity to IVR systems

Noted for introducing innovative processes and best practice methodologies to optimize and streamline Qwest IT and Telecom operations, including graduated code processes, proper engagement strategies for hosting resources and centralized Qwest proprietary ticketing system for both groups.

EARLIER CAREER HISTORY:

Network Administrator, Alternative Resources/Blue Cross of California (1998-2005)

Network Administrator, Wellpoint Health Networks (1998-2000)

Project Consultant, All Systems Inc./Technical Services Operations (1995-1997)

EDUCATION & CREDENTIALS

Bachelor of Science, Computer Sciences (in Progress), Western Governors University

Certified Project Management Professional (PMP) ITIL 3.1 Certification

Technical Background

Operating Systems: Windows XP, Win2k and Win2k3, AIX 5.x & 6.x NT 4.0, NT 3.51, Windows Server System, Microsoft SQL 7 & 2000, Novell Netware 3.11, 3.12, 4.11 and 5.0. IBM OS/2, Red Hat Linux, AIX 5.x 6.x NPIV VIO VSCSI HACMP

Protocols: TCP/IP, Token Ring & Ethernet, 802.x, OSPF, RIP & IPX; Nokia Checkpoint Firewall Administrator, Cisco Switches & Routers; PCI Zone Installation, Wireless Hospital Deployments for Mobile Epic Application PCs

Hardware: IBM P series frames, EMC frames (VMAX, NS, DMX), Cisco Networking Appliances, Wintel Servers, IBX X Architecture, Cloud systems, Tivoli Storage Manager, Fiber Switches, Wintel HP, IBM Servers

Languages: COBOL, Visual Basic; Methodologies: PMI, ITIL, SDLC, Agile; RDBMS: Remedy, Clarity

Certifications

See above

CONTACT DETAILS

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