Medical Training
Resume:
KRYSTAL GILMORE
Email: abpmo9@r.postjobfree.com
Address: * ****** **** ****
City: Germantown
State: MD
Zip: 20874
Country: USA
Phone: 703-***-****
Skill Level: Experienced
Salary Range: $70,000
Willing to Relocate
Primary Skills/Experience:
Healthcare Administration Medical Education Leadership Operations Management Training and Development
Educational Background:
Bachelors Degree, Healthcare Mgmt
Southern Illinois University, 09/2001 - 05/2005
Chicago, IL
Job History / Details:
HIGHLIGHTS OF QUALIFICATIONS
Dedicated military veteran with over 12 years of specialized healthcare administration, training, and management experience. Strong commitment to excellence and an outstanding track record of success as a leader. Superior communication skills; highly effective at all organizational levels. * Dynamic leader who inspires and motivates subordinates to excel in all assigned tasks. Enforces and sets high standards of personal and professional conduct. * Proactive and innovative, with experience leading and organizing process improvement efforts.* Skilled at identifying creative solutions that resulted in positive impacts on the organization. Proven ability at streamlining processes, reducing operating costs, and improving quality.
CORE COMPETENCIES:* Healthcare Administration * Operations Management * Medical Education* Regulatory Compliance * Leadership * Training and Development
PROFESSIONAL EXPERIENCE
Management and Execution:
Key Accomplishments
* Served a key role in the consolidation of the Navy Operational Support Center and the Naval Air Facility. Ensured records remained in compliance with the Joint Commission requirements. Efforts resulted in a successful credentialing record review of 12 Medical/Dental providers.
* Revised the Bureau of Medicine and Surgery's sponsor program Standard Operating Procedures (SOP). The Deputy Surgeon General directed the SOP to become a directive for the organization.* Implemented an E-check in pilot program to streamline the check-in process for patients, which saved over 300 man-hours per week.
* Tracked and validated over 1,000 routine trouble calls and 278 facility repair and maintenance requests, which saved the organization over $500K per year.
* Performed contract administration for telecommunication systems contract valued at $300K. Ensured trouble calls were handled expediently which resulted in a savings of over $20K in repairs due to the quick turnaround of emergency repairs.
* Developed a new key control program. Maintained an inventory of over 700 keys and ensured 100% accountability deterring the potential for any security breach.
Medical Staff Education:
Key Accomplishments
* Regarded as the CME subject matter expert and provided exceptional support to over 1600 military and civilian personnel.
* Reviewed and approved 106 CME packages ensuring 100% compliance to the Council for Continuing Medical Education initiative.
* Work Unit awarded 12, 523 CME's valued at $1.5M to 6,140 physicians due to diligence in processing CME packages.
* Ensured 90% recertification, qualifications and effective healthcare delivery in accordance with operational and fleet requirements.
* Provided support staff for the Armed Forces Operational Medicine Symposium. Maintained a highly organized symposium and ensured a total of 5,073 CME credits were awarded to 370 personnel.
Leadership
Key Accomplishments
* Created recognition program to improve engagement and morale, which led to 100% retention.
* Selected as Solider of the quarter for performing above and beyond in leadership and administrative ability, professional development and commitment.* Supervised medical administration for over 1700 personnel within 70 work units.
* Developed a comprehensive spreadsheet that provided optimal manpower accountability of over 144 transferring personnel resulting in zero discrepancies.
* Mentored and prepared over 30 military and civilian subordinates for promotion, recognition, and educational goals. Assisted subordinates maintaining career development books required for promotion.
* Guided and encouraged subordinates in the attainment of college degrees, which resulted in over 60% college enrollment rate.
Training Administration:
Key Accomplishments
* Implemented the redesign of the online command orientation program initiative in a 3-month time span that reenergized the staff education and training program. Increased orientation topics by 60%, which resulted in a more informative transition for new personnel.
* Personally trained over 300 personnel in various medical skills resulting in greater compliance. Highly requested instructor certified 500 in CPR and 123 on medical health and benefits.* Independently designed an efficient training matrix to track training requirements for over 100 personnel.
commitment.
* Supervised medical administration for over 1700 personnel within 70 work units.
* Developed a comprehensive spreadsheet that provided optimal manpower accountability of over 144 transferring personnel resulting in zero discrepancies.
* Mentored and prepared over 30 military and civilian subordinates for promotion, recognition, and educational goals. Assisted subordinates maintaining career development books required for promotion.
* Guided and encouraged subordinates in the attainment of college degrees, which resulted in over 60% college enrollment rate.
Training Administration:
Key Accomplishments
* Implemented the redesign of the online command orientation program initiative in a 3-month time span that reenergized the staff education and training program. Increased orientation topics by 60%, which resulted in a more informative transition for new personnel.
* Personally trained over 300 personnel in various medical skills resulting in greater compliance. Highly requested instructor certified 500 in CPR and 123 on medical health and benefits.
* Independently designed an efficient training matrix to track training requirements for over 100 personnel.
EMPLOYMENT
Operations Manager, Education Officer, Medical Administrative Technician - Jan. 1993 - Jul. 2011
United States Navy, Multiple
*Served as the Staff Education and Training Director for Continuing Medical Education (CME) programs and managed a budget of over $80K. Collaborated and coordinated with support staff to ensure efficient and effective programming.*Analyzing current operations and implemented effective systems, strategies and processes to improve operational performance. *Managed all aspects of five medical facilities, valued at $450M, which supported over 1800 personnel. *Functioned as manpower program manager and coordinated staffing for a unit comprised of over 500 personnel. Mentored, trained, evaluated and disciplined subordinates and set high performance standards. *Provided training support to ensure compliance with mandatory requirements. Served as a Basic Life Support (BLS) and Medical Indoctrination instructor.
EDUCATION
Bachelor of Science - May 2005
Southern Illinois University
Additional Training Courses-Healthcare Facilities Management, Health Information Management, Medical Office Administration, Operational Risk Management, Training and Development (Instructional Methods), Leadership Development, Conflict Management, Coaching for Performance, Six Sigma White Belt
AWARDS
Navy and Marine Corps Achievement Medal (6), Good Conduct Medal (4), National Defense Service Medal
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