Patrick Timothy Harker

Office of the President

University of Delaware

*** ******** ****

Newark, DE 19716-0101

302-***-**** FAX: 302-***-****

E-mail: abpmmc@r.postjobfree.com

Marital Status: Married with three children

Research Interests

Service operations management and economics

Financial services operations and technology

Operations Research methodology: mathematical programming

Transportation systems

Education

Ph.D. Civil Engineering (Program in Transportation Systems Analysis and Economics),

University of Pennsylvania, August 1983.

M.A. Economics, University of Pennsylvania, May 1983.

M.S.E. Civil and Urban Engineering, University of Pennsylvania, December 1981.

B.S.E. Civil and Urban Engineering, University of Pennsylvania, May 1981.

Professional Experience

7/07 President, University of Delaware with an appointment as Professor of Business

Administration and Economics and a joint appointment as Professor of Civil and

Environmental Engineering.

2/00 6/07 Dean and the Reliance Professor; Professor of Operations and Information

Management, The Wharton School, University of Pennsylvania; with a

secondary appointment in the Department of Management and the Department of

Electrical and Systems Engineering, School of Engineering and Applied Science;

Senior Fellow, Wharton Financial Institutions Center.

8/99 2/00 Interim Dean, The Wharton School, University of Pennsylvania.

7/99 3/00 Deputy Dean, The Wharton School, University of Pennsylvania.

7/97 6/99 Chairman, Department of Operations and Information Management, The

Wharton School, University of Pennsylvania.

1/97 2/00 UPS Transportation Professor of the Private Sector, Professor of

Operations and Information Management, The Wharton School, University of

Pennsylvania; with a secondary appointment in the Department of Systems

Engineering; Senior Fellow, Wharton Financial Institutions Center.

7/94 12/96 UPS Transportation Professor for the Private Sector, Professor of

Systems Engineering and Chairman of Systems Engineering, School of

Engineering and Applied Science, University of Pennsylvania; with a secondary

appointment in the Department of Operations and Information Management, The

Wharton School.

Professional Experience (continued)

7/91 6/94 UPS Transportation Professor of the Private Sector, Professor of Operations and

Information Management, The Wharton School, University of Pennsylvania;

with a secondary appointment in the Department of Systems Engineering and

appointments to the Graduate Groups in City and Regional Planning,

Transportation, and Regional Science.

7/89 6/94 Director, Fishman-Davidson Center for the Study of the Service Sector, The

Wharton School.

7/93 6/94 Coordinator of the Operations and Information Management Ph.D. Program.

9/91 8/92 Special Assistant to the Director, F.B.I. Selected a White House Fellow by

President George H.W. Bush, one of sixteen chosen in the country.

7/87 6/91 Associate Professor of Decision Sciences, The Wharton School, University of

Pennsylvania.

1/89 2/89 Visiting Scholar, Department of Operations Research, Stanford University.

7/86 6/88 Coordinator of the Decision Sciences Ph.D. Program.

7/84 6/87 Stephen M. Peck Term Assistant Professor of Decision Sciences, The

Wharton School, University of Pennsylvania.

7/83 6/84 Assistant Professor of Geography, University of California, Santa Barbara.

5/80 1/81 Engineer, Louis T. Klauder and Associates, Philadelphia, PA.

Summer 1979 Product Support Analyst, Sun Information Services, Inc., Radnor, PA.

Corporate Board Memberships

Current

Member, Board of Advisors, Decision Lens, Inc., 2005

Member, Board of Directors, Pepco Holdings, Inc., 2009

Member, Board of Directors, Huntsman Corporation, 2010

Member, Board of Advisors, Thee Minerva Project, 2012

Previous

Chair, Advisory Board, Traffic.com, Inc., 2001 06

Trustee, Goldman Sachs Trust and Goldman Sachs Variable Insurance Trust, 2000 2010

Member, Board of Managers, Goldman Sachs Hedge Fund Partners Registered Fund

LLC, 2004 09

Community and Nonprofit Service

Current

Member, Board of Directors, First State Innovation, 2007

Member, Board of Directors, Delaware Technology Park, 2007

Member, Regional Leadership Initiative Steering Committee, Council on

Competitiveness, 2008

Member, Christiana Care Health System Board, 2008

Member, Board of Directors, Easter Seals of Delaware, 2009

Member, Board of Directors, Catholic Relief Services, 2009

Member, Board of Trustees, Howard University, 2009

Member, CEO Council for Growth, Greater Philadelphia Chamber of Commerce, 2010

Member, National Association of Corporate Directors, 2011

Class B Director, Federal Reserve Bank of Philadelphia, 2012

Member, Board of Directors, NCAA Division I, 2012

Previous

2

Member, St. Peter Celestine School Board, 1994 96

Membership Trustee, Haddon Glen Swim Club Board, 1998 2000

Member, Diocesan Finance Council, Diocese of Camden, NJ, 2001 06

Member, Board of Directors, National Leadership Roundtable on Church Management,

2005 2010

Honors and Awards

Fellow, Institute for Operations Research and the Management Sciences (INFORMS),

October 2012

2012 Outstanding Ambassador, Select Greater Philadelphia

Monsignor Thomas Reese Award, Catholic Charities of the Diocese of Wilmington,

Delaware, recognizing exemplary individuals who have demonstrated a deep

commitment to promoting and restoring the well-being of people Catholic Charities

mission.

Outstanding Advocacy of Small Business, U.S. Small Business Administration

(Delaware), June 2011

Honorary Degree, Xiamen University, China, October 2009

Joseph Wharton Award, Wharton Club of Washington, DC, November 2008

Ivy Football Association honoree, January 2007

Omega Rho Distinguished Lecturer, INFORMS, November 2006

ISI Highly Cited Researcher (Mathematics), October 2004

2002 Alan Goldman Lecturer, Department of Mathematical Sciences, The Johns Hopkins

University

2002 Wei Lun Distinguished Visiting Professor, Chinese University of Hong Kong

1998 David W. Hauck Award for Outstanding Teaching in the Undergraduate Division,

The Wharton School

Laurent Picard Distinguished Lecturer, McGill University, Montreal Canada, 1998

CORE Lecturer, Center for Operations Research and Econometrics, Universite

Catholique de Louvain, Belgium, 1993

1992 Miller-Sherrerd MBA Core Teaching Award, The Wharton School

White House Fellow, 1991 92 (named by President George H. W. Bush)

National Science Foundation Presidential Young Investigator Award, 1986 91

Second Place, Leslie Fox Competition in Numerical Analysis, 1988

Honorable Mention, ORSA Transportation Science Section Dissertation Prize, 1983

Second Prize, ORSA George E. Nicholson Student Paper Competition, 1983

National Science Foundation Graduate Fellowship

Argonne National Laboratory Graduate Fellowship

Tau Beta Pi Deuchler Fellowship

University of Pennsylvania Graduate Fellowship

James Howard Weiss Memorial Award, University of Pennsylvania for high scholastic

achievement and service to the University

Honorable Mention, New Jersey Dept. of Transportation s 1979 Traffic Circle Design

Competition

3

Patents and Copyrights

United States Copyright No. 441-941 for Scheduler Analyzer II: SCAN II (joint with

Dejan Jovanovic), October 15, 1990

United States Patent No. 5,177,684 for A Method for Analyzing and Generating Optimal

Transportation Schedules for Vehicles such as Trains and Controlling the Movement of

Vehicles in Response Thereto (joint with Dejan Jovanovic), issued January 5, 1993;

Australian Patent No. 644664 issued April 22, 1994; Canadian Patent Application

2,046,984-6 filed July 12, 1991

Professional Affiliations

Member of the American Economic Association, IEEE Senior Member, International

Federation of Operations Research/Management Science (INFORMS) full member,

Mathematical Programming Society, Society for Industrial and Applied Mathematics

Member (elected), International Academy of Management

Editorial Service

Member of the Advisory Board, INFORMS Service Science, 2012

Member of the Advisory Board, Operations Research, 2005

Editor-in-Chief, Operations Research, 1996 99

Member of the Editorial Board, International Studies in the Service Economy

Former Area Editor Services, Operations Research, 1991 96

Former Associate Editor, American Journal of Mathematical and Management Sciences,

Computational Optimization and Applications, The Annals of Regional Science, Applied

Mathematics Letters, Journal of Regional Science, Journal of Service Research,

Management Science, Socio-Economic Planning Sciences, Transportation Research

Referee for numerous journals in operations research, applied mathematics, economics,

transportation and regional science

Reviewer and panel member for the National Science Foundation

Other Professional Service

Member of the Program Committee, 31st North American Regional Science Association

Meetings, Denver, CO, November 1984

Member of the Program Committee, 32nd North American Regional Science Association

Meetings, Philadelphia, PA, November 1985

Member, ORSA Nicholson Prize Committee, 1987

Member, ORSA Transportation Science Section Dissertation Prize Committee, 1987 91

Member of the Scientific Committee, 5th World Conference on Transportation Research,

Yokohama, Japan, July 1989

Program Co-Chairman, 1990 TIMS/ORSA National Meeting, Philadelphia, PA, October

1990

Chair, ORSA Doctoral Colloquium, October 1990

Member of the ORSA Transportation Science Section Council, 1988 91

Member of the Scientific Committee, Triennial Symposium on Transportation Analysis 1

(TRISTAN 1), Montreal, June 1991

Mini-symposium Organizer, Second International Conference on Industrial and Applied

Mathematics, Washington, DC, July 1991

4

Member of the Scientific Committee, 6th World Conference on Transportation Research,

Lyon, France, July 1992

Member of the Scientific Committee, Triennial Symposium on Transportation Analysis 2

(TRISTAN II), Capri, Italy, June 1994

Panelist, Computerworld Smithsonian Awards, 1995 98

Organizer, Workshop on Service Design and Management in Railroad Operations, co-

sponsored by the Rail Applications Special Interest Group of INFORMS and the

University of Pennsylvania, Philadelphia, PA, July 1995

Program Committee, 1999 INFORMS National Meeting, Philadelphia, PA, November

1999

Chair of the International Advisory Board, School of Business Administration,

Southwestern University of Finance and Economics, Chengdu, P.R.C., October 2007

present

Consulting Activities

1984 85 U.S. Department of Energy: application of the AHP to nuclear security

1985 U.S. Army: theoretical aspects of the AHP

1986 Maxima Inc.: review of the use of AHP for promotions in the U.S. Air Force

1988 91 Chena Software Laboratory: computational methods for the AHP

1988 90 Zeta-Tech, Assoc.: analysis of computer-aided dispatching methods

1988 90 Software A&E Inc.: analysis of various railroad control problems

1992 93 F.B.I.: management of criminal justice information service and total quality

1994 Union Pacific Railroad re-engineering rail operations

1997 98 Furash Inc.: call center design and management in banking; distribution channel

design in banking

5

Courses Taught

University of California, Santa Barbara

Introduction to Regional Planning and Modeling (GEOG 107)

Introduction to Transportation Systems Analysis (GEOG 146)

Techniques of Geographical Data Analysis (GEOG 172)

Nonlinear Systems and Geographical Analysis (GEOG 296)

The Wharton School, University of Pennsylvania

Introduction to Management Science (DS 20)

Management Decision Analysis (BA 650)

Introduction to Operations Research (BA 652)

Quantitative Methods II (BA 807)

Service Process Management (OPIM 658)

Concepts of Mathematical Programming (OPIM 910)

Computation of Equilibria (OPIM 918)

Service Operations Management and Economics (OPIM 989)

Microeconomic Theory (RS 601)

Managing Services: Reengineering for Customer Satisfaction (Wharton Executive

Education)

Department of Systems Engineering, University of Pennsylvania

Service Systems Engineering (SYS 544)

Economic Systems Analysis (SYS 600)

Mathematical Programming (SYS 604)

Computation of Equilibria (SYS 616)

Advanced Continuous Optimization (SYS 618)

University of Delaware

Service Management (BUAD 467/667)

First-Year Experience Seminar (UNIV 101)

Introduction to Business (BUAD 110)

6

Research Grants

1983 84 P.I., The Generalized Spatial Price Equilibrium Model: Conceptual Extensions,

Algorithmic Enhancements, and Empirical Tests, University Research Grant,

University of California Santa Barbara, $5,000.

1983 84 Co-P.I., Hazardous Materials Transportation: Management Strategies and

Facility Location Issues, Institute of Transportation Studies, University of

California, $5,000.

1984 86 P.I., Freight Transportation Systems Modeling: Supply and Demand Side

Extensions, National Science Foundation, $48,000.

1985 86 P.I., Solution and Application of Concave Minimization Problems Over General

and Network Polytopes, University of Pennsylvania Research Fund, $10,000.

1985 86 Co-P.I., Monopoly, Deregulation and Coordination of Public Mobility

Services, Urban Mass Transportation Administration, U.S. Department of

Transportation, $80,100.

1986 89 P.I., Network Capacity and Pricing Games Via Variational Inequality Theory,

AT&T Program in Telecommunications Technology, $137,000.

1986 91 P.I., Presidential Young Investigator Award, NSF, $25,000 per year plus

$37,500 in matching funds (total award $312,500).

1986 91 P.I., The Use of Global Positioning Information for Real-Time Control of a Rail

Network, Burlington Northern Railroad, $456,500.

1987 88 P.I., Solving Multicommodity Flow Problems with Convex Costs and Bounded

Arc Flows by Restricted Simplicial Decomposition, IBM Program in Academic

Computer Support, 100 CPU hours on an IBM 3090 plus travel expenses.

1992 93 P.I., High Performance Workplaces in Services, National Center for

Educational Quality of the Workforce, $28,000.

1992 98 Co-P.I., The Financial Services Industry: Current Problems, Future Prospects,

Alfred P. Sloan Foundation, $3.4 million for 1992 95; $2.25 million for 1995

98.

1994 P.I., Reengineering Railroads, Union Pacific Railroad, $35,000 for six months.

1995 97 Co-PI, Acquisition of Equipment for a Customized Production Systems

Laboratory, Academic Research Infrastructure Program, National Science

Foundation, $473,238.

1996 99 Co-PI, Efficiency and Quality in Financial Services, Transformations to

Quality Organizations Program, National Science Foundation, $296,770.

1996 99 Co-PI, Market-Based Systems for Workflow Scheduling, Decision, Risk and

Management Science Program, National Science Foundation, $300,000.

1996 99 Co-PI, A Distributed Decision Framework Integrating Manufacturing Planning

and Multiple Supply Chain Management, Operations Research and Production

Systems Program, National Science Foundation, $340,000.

1999 2004 Co-PI (joint with Lehigh University), IGERT Formal Proposal: An IGERT

Fellowship Program in Manufacturing Logistics, Integrative Graduate

Education and Research Training (IGERT) Program, National Science

Foundation, $2.7 million.

2000 01 Co-PI (joint with Lehigh University), Scalable Enterprise Systems: Distributed

and Collaborative Enterprise Decision Making in the Electronic Supply Chain,

Design, Manufacturing and Industrial Innovation Program, National Science

Foundation, $200,000.

7

Ph.D. Supervision

Seung-Chan Choi, Equilibrium Analysis of Optimal Product Positioning, Decision

Sciences Department, August 1988.

Daniel Stefek, Extension of Simplicial Decomposition for Solving the Multicommodity

Flow Problem with Bounded Arc Flows and Convex Costs, Decision Sciences

Department, The Wharton School, December 1988.

Dejan Jovanovic, Improving Railroad On-Time Performance: Models, Algorithms and

Applications, Department of Systems, University of Pennsylvania, December 1989.

Baichun Xiao, Global Newton Methods for Nonlinear Programs and Variational

Inequalities: A B-Differentiable Equation Approach, Decision Sciences Department, The

Wharton School, December 1990.

Bintong Chen, A Continuation Method for Monotone Variational Inequality and

Complementarity Problems: With Application to Linear and Nonlinear Programming,

Decision Sciences Department, The Wharton School, December 1990.

Taekwon Kim, Optimal Design of Multiproduct Production and Operations Systems,

Decision Sciences Department, The Wharton School, December 1990.

Sungwook Hong, Incentive-Compatible Capacity Pricing for Congested Transportation

Facilities: A Game-Theoretic Approach, Regional Science Department, University of

Pennsylvania, August 1991.

David Kraay, Learning Methods in Optimization: With Application to Railroad Control,

Decision Sciences Department, The Wharton School, August 1993.

Susan Hallowell, Optimal Dispatching Under Uncertainty: With Application to Railroad

Scheduling, Department of Systems, University of Pennsylvania, December 1993.

Pamela Armstrong, A Systems Approach for Analyzing Quality in High Contact Services,

Operations and Information Management Department, The Wharton School, December

1994.

Frances Frei, The Role of Process Design in Productivity and Performance: Evidence

From Retail Banking, Operations and Information Management Department, The

Wharton School, May 1996.

Zeynep Aksin, Managing Capacity in Congestion Prone Service Delivery Processes: A

Study of Inbound Call Centers in the Financial Services Industry, Operations and

Information Management Department, The Wharton School, August 1996.

Ruijin Qi, Spatial Equilibrium Models with Discontinuous Functions: Theory,

Algorithms, and Application to Pricing of Congested Transportation Systems, Operations

and Information Management Department, The Wharton School, May 1997.

Edwin R. Kraft, A Reservations-Based Railway Network Operations Management

System, Systems Engineering Department, University of Pennsylvania, May 1998.

Suman Mallik, Supply Chain Coordination with Multiple Market Managers, Operations

and Information Management Department, The Wharton School, December 1998.

Margaret H. Belknap, A Gradient-Based Methodology for the Analysis of Stochastic

Variational Inequalities, Systems Engineering Department, University of Pennsylvania,

December 2000.

Baba Prasad, Technology Choice in Financial Services: A Real-Options Approach,

Operations and Information Management Department, The Wharton School, exp. August

2002.

Mei Xue, Customer Efficiency: Concept and Its Impact on E-Business Management,

Operations and Information Management Department, The Wharton School, August

2002.

8

M.S. Supervision

Frederick A. Mosley, Equilibrium Model of a Competitive Urban Bus Market, A.S.P.,

Graduate Group in Transportation, December 1986.

Daniel Anninos, Optimal Pacing of Trains on Single Track Rail Lines, A.S.P., Graduate

Group in Transportation, May 1987.

Robert Underwood, Optimal Design of Concrete Structures, A.S.P., Graduate Group in

Civil Engineering, May 1987.

Krishnamohan Balachandran, What Makes a Good Customer? Consumer Segmentation,

Data Envelopment Analysis, and Classification in a Retail Banking Environment, M.S.

thesis, Operations and Information Management, May 1999.

Books, Monographs and Edited Volumes

1. P.T. Harker, ed., Spatial Price Equilibrium: Advances in Theory, Computation and

Application, Lecture Notes in Economics and Mathematical Systems No. 249

(Springer-Verlag, Berlin, 1985).

2. P.T. Harker, ed., The Analytic Hierarchy Process, special issue of Socio-Economic

Planning Sciences 20 (1986).

3. P.T. Harker, Predicting Intercity Freight Flows (VNU Science Press, Utrecht, The

Netherlands, 1987).

4. B.L. Golden, E.A. Wasil and P.T. Harker, eds., The Analytic Hierarchy Process:

Applications and Studies, (Springer-Verlag, Berlin, 1989).

5. P.T. Harker, Lectures on the Computation of Equilibria (Center for Operations

Research and Econometrics, Universite Catholique de Louvain, Belgium, 1993).

6. P.T. Harker, ed., The Service Quality and Productivity Challenge (Kluwer Academic,

Norwell, MA, 1995).

7. P.T. Harker, ed., Special issue of Interfaces on Service-Sector Productivity The

MS/OR Challenge, V. 25, No. 3 (May June 1995).

8. P.T. Harker and S.A. Zenios (eds.), Special issue of Management Science on

Performance of Financial Institutions, V. 45, No. 9 (September 1999).

9. P.T. Harker and S.A. Zenios (eds.), Performance of Financial Institutions, (Cambridge

University Press, London, 2000).

9

Chapters in Books

1. T.L. Friesz and P.T. Harker, Freight network equilibrium: a review of the state of the

art, in: A.F. Daughety, ed., Analytical Studies in Transportation Economics (Cambridge

University Press, 1985), 161 206.

2. P.T. Harker, Issues and models for planning and regulating freight transport systems,

in: L. Bianco and A. LaBella, eds., Freight Transport Planning and Logistics (Springer-

Verlag Lecture Notes in Economics and Mathematical Systems No. 317, Berlin, 1989)

374 408.

3. P.T. Harker, The art and science of decision making: the analytic hierarchy process, in:

B.L. Golden, E.A. Wasil and P.T. Harker, eds., The Analytic Hierarchy Process:

Applications and Studies, (Springer-Verlag, Berlin, 1989), 3 36.

4. P.T. Harker, The service quality and productivity challenge, in P.T. Harker (ed.),

Service Quality and Productivity Challenge (Kluwer Academic, Norwell, MA, 1995), 1

10.

5. P.T. Harker and L.W. Hunter, Engineering products for customer value, in J.W.

Cortuda and J.A. Woods (eds.), The Quality Yearbook 1996 (New York, McGraw-Hill,

1996); reprinted from Bank Management March/April 1995.

6. F.X. Frei, P.T. Harker and L.W. Hunter, Retail banking, in D.C. Mowrey (ed.), U.S.

Industry in 2000: Studies in Competitive Performance (Washington, DC, National

Academy Press, 1999), 179 214.

7. P.T. Harker, L.M. Hitt, and F.X. Frei, How financial service firms decide on

technology, in R.E. Litan and A.M. Santomero (eds.), Brookings-Wharton Papers on

Financial Services 1999, (The Brookings Institution, Washington, DC, 1999) 93 146.

8. F. Frei and P.T. Harker, Value creation and process management: evidence from retail

banking, in E.L. Melnick, P.R. Nayyar, M.L. Pinedo, and S. Seshadri (eds.), Creating

Value in Financial Services: Strategies, Operations, and Technologies (Kluwer

Academic Publishers, Norwell, MA, 1999), 447 460.

9. P.T. Harker and S.A. Zenios, What drives the performance of financial institutions? in

P.T. Harker and S.A. Zenios (eds.), Performance of Financial Institutions, (Cambridge

University Press, London, 2000), 3 31.

10. F. Frei, P.T. Harker, and L.W. Hunter, Inside the black box: what makes a bank

efficient? in P.T. Harker and S.A. Zenios (eds.), Performance of Financial Institutions,

(Cambridge University Press, London, 2000), 259 311.

11. A. De Meyer, P.T. Harker, and G. Hawawini, The globalization of business education,

in H. Gatignon and J.R. Kimberly (eds.), The INSEAD-Wharton Alliance on Globalizing:

Strategies for Building Successful Global Businesses (Cambridge University Press,

London, 2004), 104 127.

Magazine Articles and Opinion Pieces

1. P.T. Harker, Cheating: The New Epidemic, Global Agenda: The Magazine of the

World Economic Forum (2005).

2. P.T. Harker, Recalling Joseph Wharton s Vision for Business Schools, AACSB

International eNewsletter Volume 5, Issue 3 (2006).

3. P.T. Harker, Dean s Column: Patrick Harker of Wharton on Jon Huntsman, Financial

Times, May 14, 2007.

10

Cases

1. O.Z. Aksin and P.T. Harker, NationsBank reinvents the phone channel (A): the design

decision, INSEAD, 1998.

2. O.Z. Aksin and P.T. Harker, NationsBank reinvents the phone channel (B): the

implementation, INSEAD, 1998.

Book and Software Reviews

1. Spatial Economics: Potential, Density and Flow by M. Beckmann and T. Puu in

Geographical Analysis 19 (1987), 185 186.

2. Discrete Choice Models In Regional Science by D.E. Pitfield, ed. in Journal of

Regional Science 26 (1987), 613 614.

3. Multicriteria Optimization in Engineering and in the Sciences by W.D. Stadtler (ed.) in

Transportation Science 23 (1989), 225 226.

4. Criterium Software System in OR/MS Today 17 (October 1990), 28 29.

5. Advances in Equilibrium Modeling, Analysis and Computation by A. Nagurney (ed.), in

European Journal of Operational Research 84 (1995), 499.

Refereed Publications

1. T.L. Friesz, R.L. Tobin, T.E. Smith and P.T. Harker, A nonlinear complementarity

formulation and solution procedure for the derived demand network equilibrium

problem, Journal of Regional Science 23 (1983), 337 359.

2. T.L. Friesz and P.T. Harker, Multicriteria spatial price equilibrium network design:

theory and computational results, Transportation Research 17B (1983), 411 426.

3. T.L. Friesz, R.L. Tobin and P.T. Harker, Predictive intercity freight network models: the

state of the art, Transportation Research 17A (1983), 409 418.

4. T.L. Friesz, P.T. Harker and R.L. Tobin, Alternative algorithms for the general spatial

price equilibrium problem, Journal of Regional Science 24 (1984), 475 507.

5. P.T. Harker, A variational inequality approach for the determination of oligopolistic

market equilibrium, Mathematical Programming 30 (1984), 105 111.

6. P.T. Harker and T.L. Friesz, Bounding the solution of the continuous equilibrium

network design problem, Proceedings of the Ninth International Symposium on

Transportation and Traffic Theory (1984), 233 252.

7. P.T. Harker, A generalized spatial price equilibrium model, Papers of the Regional

Science Association 54 (1985), 25 42.

8. P.T. Harker, The state of the art in the predictive analysis of freight transportation

systems, Transport Reviews 5 (1985), 143 164.

9. P.T. Harker and T.L. Friesz, The use of equilibrium network models in logistics

management: with application to the U.S. coal industry, Transportation Research 19B

(1985), 457 470.

10. P.T. Harker, Existence of competitive equilibrium via Smith's nonlinear

complementarity result, Economics Letters 19 (1985), 1 4.

11. T.L. Friesz and P.T. Harker, Properties of the iterative optimization-equilibrium

algorithm, Civil Engineering Systems 2 (1985), 142 154.

12. P.T. Harker, The use of expert judgments in predicting interregional migration patterns:

an analytic hierarchy process approach, Geographical Analysis 18 (1986), 62 80.

13. P.T. Harker and T.L. Friesz, Prediction of intercity freight flows I: theory,

Transportation Research 20B (1986), 139 153.

11

Refereed Publications (continued)

14. P.T. Harker and T.L. Friesz, Prediction of intercity freight flows II: mathematical

formulations, Transportation Research 20B (1986), 155 174.

15. P.T. Harker, Alternative models of spatial competition, Operations Research 34

(1986), 410 425.

16. P.T. Harker, A note on the existence of traffic equilibria, Applied Mathematics and

Computation 18 (1986), 277 283.

17. P.T. Harker, The spatial price equilibrium problem with path variables, Socio-

Economic Planning Sciences 20 (1986), 299 310.

18. P.T. Harker, Derivatives of the Perron root of a positive reciprocal matrix: with

application to the analytic hierarchy process, Applied Mathematics and Computation 22

(1987), 217 232.

19. P.T. Harker, Incomplete pairwise comparisons in the analytic hierarchy process,

Mathematical Modelling 9 (1987), 837 848.

20. P.T. Harker, The core of a spatial price equilibrium game, Journal of Regional Science

27 (1987), 369 389.

21. P.T. Harker, Alternative modes of questioning in the analytic hierarchy process,

Mathematical Modelling 9 (1987), 353 360.

22. P.T. Harker and L.G. Vargas, Theory of ratio scale estimation: Saaty s analytic

hierarchy process, Management Science 33 (1987), 1383 1403. Reply to a comment in

Management Science 36 (1990), 269 273.

23. P.T. Harker and S.C. Choi, Equilibrium in competitive urban mass transportation

markets, Proceedings of the Tenth International Symposium on Transportation and

Traffic Theory (1987), 417 436.

24. P.T. Harker, Accelerating the convergence of the diagonalization and projection

algorithms for finite-dimensional variational inequalities, Mathematical Programming

41 (1988), 29 59.

25. P.T. Harker, Dispersed spatial price equilibrium, Environment and Planning 20A

(1988), 353 368.

26. P.T. Harker, Multiple equilibrium behaviors on networks, Transportation Science 22

(1988), 39 46.

27. P.T. Harker, Private market participation in urban mass transportation: application of

computable equilibrium models for network competition, Transportation Science 22

(1988), 96 111.

28. P.T. Harker and J.S. Pang, Existence of solutions to mathematical programs with

equilibrium constraints, Operations Research Letters 7 (1988), 61 64.

29. P.T. Harker and J.S. Pang, Finite-dimensional variational inequality and nonlinear

complementarity problems: a survey of theory, algorithms and applications,

Mathematical Programming 48 (1990), 161 220.

30. L. Goldsman and P.T. Harker, A note on solving general equilibrium problems with

variational inequality techniques, Operations Research Letters 9 (1990), 335 339.

31. I. Millet and P.T. Harker, Globally effective questioning in the analytic hierarchy

process, European Journal of Operational Research 48 (1990), 88 97.

32. P.T. Harker and J.S. Pang, A damped-Newton method for the linear complementarity

problem, in E.L. Allgower and K. Georg (eds.), Computational Solution of Nonlinear

Systems of Equations: AMS Lectures on Applied Mathematics 26 (1990), 265 284.

33. S.C. Choi, W.S. DeSarbo and P.T. Harker, Product positioning under price

competition, Management Science 36 (1990), 175 199.

34. P.T. Harker and S.C. Choi, A penalty function approach for mathematical programs

with variational inequality constraints, Information and Decision Technologies 17

(1991), 41 50.

12

Refereed Publications (continued)

35. P.T. Harker and B. Xiao, Perturbation results for the linear complementarity problem,

Applied Mathematics Letters 2 (1989), 401 405.

36. B. Chen and P.T. Harker, Two moments estimation of the delay on a single-track rail

line with scheduled traffic, Transportation Science 24 (1990), 261 275.

37. D. Kraay, P.T. Harker and B. Chen, Optimal pacing of trains in freight railroads: model

formulation and solution, Operations Research 39 (1991), 82 99.

38. D. Jovanovic and P.T. Harker, Tactical scheduling of rail operations: the SCAN~I

decision support system, Transportation Science 25 (1991), 46 64.

39. P.T. Harker and B. Xiao, Newton's methods for the nonlinear complementarity problem:

a B-differentiable equation approach, Mathematical Programming 48B (1990), 339 357.

40. P.T. Harker, Generalized Nash games and quasivariational inequalities, European

Journal of Operational Research 54 (1991), 81 94.

41. P.T. Harker, The use of ATCS in scheduling and operating railroads: models, algorithms

and applications, Transportation Research Record 1263 (1990), 101 110.

42. D. Jovanovic and P.T. Harker, A decision support system for train dispatching: an

optimization-based methodology, Journal of the Transportation Research Forum 31

(1990), 25 37.

43. P.T. Harker and S. Hong, Two moments estimation of the delay on a partially double-

track rail line with scheduled traffic, Journal of the Transportation Research Forum 31

(1990), 38 49.

44. P.T. Harker and B. Xiao, A polynomial-time algorithm for affine variational

inequalities, Applied Mathematics Letters 4 (1991), 31 34.

45. S.C. Choi, W.S. DeSarbo and P.T. Harker, Note: a numerical approach to deriving long-

run equilibrium solutions in spatial positioning models, Management Science 38 (1992),

75 86.

46. P.T. Harker and J. Ward, Management and information systems components of a

successful ATCS, Transportation Research Record 1314 (1991), 21 30.

47. D. Jovanovic and P.T. Harker, Decision support system for train dispatching: an

optimization-based methodology, Transportation Research Record 1314 (1991), 31 40.

48. S. Hong and P.T. Harker, Air traffic network equilibrium: toward frequency, price and

slot priority analysis, Transportation Research 26B (1992), 307 323.

49. B. Chen and P.T. Harker, A non-interior-point continuation method for linear

complementarity problems, SIAM Journal on Matrix Analysis and Applications 14

(1993), 1168 1190.

50. B. Chen and P.T. Harker, A non-interior-point continuation method for quadratic and

linear programming, SIAM Journal on Optimization 3 (1993), 503 515.

51. B. Xiao and P.T. Harker, A nonsmooth Newton method for variational inequalities, I:

theory, Mathematical Programming 65 (1994), 151 194.

52. B. Xiao and P.T. Harker, A nonsmooth Newton method for variational inequalities, II:

numerical results, Mathematical Programming 65 (1994), 195 216.

53. P. Harker and S. Hong, Pricing of track time in railroad operations: an internal market

approach, Transportation Research 28B (1994), 197 212.

54. B. Chen and P.T. Harker, A non-interior-point continuation method for monotone

variational inequalities, Mathematical Programming 69A (1995), 237 254.

55. D.R. Kraay and P.T. Harker, Real-time scheduling in freight railroads, Transportation

Research 29B (1995), 213 229.

56. P.T. Harker, Introduction: service-sector productivity-the MS/OR challenge, Interfaces

25 (1995), 1 5.

57. P.T. Harker, Services and technology: reengineering the railroads, Interfaces 25

(1995), 72 80.

13

Refereed Publications (continued)

58. S. Hallowell and P.T. Harker, Predicting on-time line-haul performance in scheduled

railroad operations, Transportation Science 30 (1996), 364 378.

59. M. Norman, J. Keenan and P.T. Harker, A spatial price equilibrium analysis of market-

based incentives to abate non-point source nutrient water pollution, Journal of

Environmental Systems 24 (1996), 409 444.

60. S. Hallowell and P.T. Harker, Estimating train delays: methodology and application to

train scheduling, Transportation Research 32A (1996), 279 295.

61. D.R. Kraay and P.T. Harker, Case-based reasoning for repetitive combinatorial

optimization problems, Part I: framework, Journal of Heuristics 2 (1996), 55 85.

62. D.R. Kraay and P.T. Harker, Case-based reasoning for repetitive combinatorial

optimization problems, Part II: numerical results, Journal of Heuristics 3 (1997), 25 42.

63. B. Chen and P.T. Harker, Smooth approximations to nonlinear complementarity

problems, SIAM Journal on Optimization 7 (1997), 403 420.

64. F. Frei and P.T. Harker, Measuring aggregate process performance using AHP,

European Journal of Operational Research 116 (1999), 436 442.

65. F. Frei and P.T. Harker, Projections onto efficient frontiers: theoretical and

computational extensions to DEA, Journal of Productivity Analysis 11 (1999), 275 300.

66. J.C. Tan and P.T. Harker, Designing workflow coordination: centralized versus market-

based mechanisms, Information Systems Research 10 (1999), 328 342.

67. B. Chen, P.T. Harker and M.C. Pinar, Continuation method for nonlinear

complementarity problems via normal maps, European Journal of Operational

Research 116 (1999), 591 606.

68. F. Frei and P.T. Harker, Measuring the efficiency of service delivery processes: an

application to retail banking, Journal of Service Research 1 (1999), 300 312.

69. O.Z. Aksin and P.T. Harker, To sell or not to sell: determining the tradeoffs between

service and sales in retail banking phone centers, Journal of Service Research 2 (1999),

19 33.

70. O.Z. Aksin and P.T. Harker, Computing performance measures in a multi-class multi-

resource processor-shared loss system, European Journal of Operational Research 123

(2000), 61 72.

71. O.Z. Aksin and P.T. Harker, Analysis of a processor shared loss system, Management

Science 47 (2001), 324 336.

72. M. Xue and P.T. Harker, Note: Ranking DMUs with infeasible super-efficiency DEA

models, Management Science 48 (2002), 705 710.

73. M. Xue and P.T. Harker, Customer efficiency: concept and its impact on e-business

management, Journal of Service Research 4 (2002), 253 267.

74. G.P. Cachon and P.T. Harker, Competition and outsourcing with scale economies,

Management Science 48 (2002), 1314 1333.

75. O.Z. Aksin and P.T. Harker, Capacity sizing in the presence of a common shared

resource: dimensioning an inbound call center, European Journal of Operational

Research 147 (2003), 464 483.

76. S. Mallik and P.T. Harker, Coordinating supply chains with competition: capacity

allocation in semiconductor manufacturing, European Journal of Operational Research

159 (2004), 330 347.

77. Mei Xue, Patrick T. Harker, and Gregory R. Heim, Consumer and co-producer roles in

e-service: analyzing efficiency and effectiveness of e-service designs, International

Journal of Electronic Business 3 (2005), 174 197.

78. Mei Xue, Lorin Hitt and Patrick T. Harker, Customer efficiency, channel usage and firm

performance in retail banking, Manufacturing and Services Operations Management 9

(2007), 535 558.

14

Other Publications

1. P.T. Harker and T.L. Friesz, A simultaneous freight network equilibrium model,

Congressus Numerantium 36 (1982), 365 402.

2. T.L. Friesz and P.T. Harker, Multiobjective design of transportation networks: the case

of spatial price equilibrium, in: P. Hansen, ed., Essays and Surveys on Multiple Criteria

Decision Making: Proceedings of the Fifth International Conference on Multiple Criteria

Decision Making, Lecture Notes on Economics and Mathematical Systems No. 209

(Springer-Verlag, Berlin, 1982), 86 93.

3. P.T. Harker, Models of imperfect spatial competition, Modeling and Simulation:

Proceedings of the 1984 Pittsburgh Conference on Modelling and Simulation 15 (1984),

547 552.

4. P.T. Harker, Research directions in transportation regulation and pricing,

Transportation Research 19A (1985), 489 491.

5. P.T. Harker, Investigating the use of the core as a solution concept in spatial price

equilibrium games, in P.T. Harker, ed., Spatial Price Equilibrium: Advances in Theory,

Computation and Application, Lecture Notes on Economics and Mathematical Systems

No. 249 (Springer-Verlag, Berlin, 1985), 41 72.

6. P.T. Harker, Shortening the comparison process in the AHP, Modelling in Science and

Technology: Proceedings of the Fifth International Conference on Mathematical

Modelling 8 (1987), 139 141.

7. D. Jovanovic and P.T. Harker, SCAN: a decision support system for railroad

scheduling, in: R. Sharda (ed.), Impact of Recent Computer Advances in Operations

Research: Proceedings of the ORSA Computer Science Technical Section Special

Conference (North-Holland, Amsterdam, 1989), 347 360. Reprinted in Proceedings of

the 1989 IEEE/ASME Joint Railroad Conference (IEEE, New York, 1989), 97 105.

8. P.T. Harker, The use of satellite tracking in scheduling and operating railroads: models,

algorithms and applications, Proceedings of the Fifth World Conference on

Transportation Research Yokohama, Japan, 1989 (Western Periodicals, Ventura, CA,

1990), B299 B312.

9. T. Kim and P.T. Harker, Similarity of services and specialization in service operations,

Proceeding of the First International Research Seminar on Service Management

(Toulon, France, June 1990), 401 425.

10. P.T. Harker, Reeinvent government? Better have the tools to reengineer!, Proceedings

of the 1995 Productivity and Quality in Government Conference Feb. 27 March 1,

1995 (Institute of Industrial Engineers, Norcross, GA, 1995), 96-105.

11. F. Frei and P. Harker, Process efficiency in retail banking: methods and empirical

results, Proceedings of the Workshop on Quality Management in Services V (Tilburg,

The Netherlands, May 11 12, 1995).

12. P.T. Harker and L. Ungar, A market-based approach to workflow automation, NSF

Workshop on Workflow and Process Automation in Information Systems: State-of-the-Art

and Future Directions, Athens, GA, May 1996.

13. V. Kumar, R. Bajcsy, W. Harwin, P. Harker, Rapid design and prototyping of

customized rehabilitation aids, Communications of the ACM 39 (1996), 55 61.

14. B. Prasad and P.T. Harker, The technology payoff in retail banking: the role of the

technical labor force, in D.C. Evanoff (ed.), Technology://www.policy.implications.

for.the.future.of.financial.services/com, Proceedings of the 33rd Annual Conference on

Bank Structure and Competition (Federal Reserve Bank of Chicago, 1997), 86 103.

15. Bank Administration Institute, Managing Technology Investment Decisions (Chicago, IL:

BAI, 1999).

15

Technical Reports and Working Papers

1. B. Xiao and P.T. Harker, The stochastic linear complementarity problem, Working

paper 88-05-04, Decision Sciences Department, The Wharton School, 1988.

2. D. Stefek and P.T. Harker, Inexact restricted simplicial decomposition for large-scale

multicommodity flow problems, Working Paper 89-02-01, Decision Sciences

Department, The Wharton School, 1989.

3. A.B. Bailey and P.T. Harker, Organizational structure in large service networks: the

hazards of a back office strategy, Fishman-Davidson Discussion Paper No. 56, Fishman-

Davidson Center, The Wharton School, 1990.

4. T. Kim and P.T. Harker, Similarity of services and specialization in service operations,

Fishman-Davidson Center Discussion Paper No. 52, Fishman-Davidson Center, The

Wharton School, 1990.

5. P.T. Harker, Computable equilibrium models for the analysis of service operations,

Operations and Information Management Working Paper, The Wharton School, 1993.

6. P.K. Armstrong and P.T. Harker, Design of incentive systems for service quality

improvement, Systems Engineering Working Paper 94-23, University of Pennsylvania,

1995.

7. R. Qi and P.T. Harker, Generalized spatial price equilibria with semicontinuous market

structures, Systems Engineering Working Paper 95-08, University of Pennsylvania,

1995.

8. B. Prasad and P.T. Harker, Examining the contribution of information technology

toward productivity and profitability in U.S. retail banking, Working Paper, Wharton

Financial Institutions Center, 1996.

9. R.A. Jose, P.T. Harker, and L.H. Ungar, Coordinating locally constrained agents using

augmented pricing, Working Paper 97-10-03, Department of Operations and

Information Management, Wharton School.

10. B. Prasad and P.T. Harker, Competition and software acquisition decisions in services:

the case of retail banking, Working Paper, Wharton Financial Institutions Center, 1998.

11. L.W Hunter and P.T. Harker, Designing the future of banking: lessons learned from the

trenches, Working Paper, Wharton Financial Institutions Center, 1998.

12. B. Prasad and P.T. Harker, Pricing online banking services amid network externalities,

Working Paper, Wharton Financial Institutions Center, 1999.

13. M. Xue and P.T. Harker, Overcoming the inherent dependency of DEA efficiency

scores: a bootstrap approach, Working Paper, Wharton Financial Institutions Center,

1999.

14. S. Mallik and P.T. Harker Contracting over multiple parameters: capacity allocation in

semiconductor manufacturing, Working Paper, Fishman-Davidson Center, The Wharton

School, 1999.

15. M.H. Belknap and P.T. Harker, Beyond intelligent agents: introducing manager agents,

Working Paper, Electronic Commerce Forum, The Wharton School, 1999.

16. M.H. Belknap, C.H. Chen and P.T. Harker, A gradient-based method for analyzing

stochastic variational inequalities with one uncertain parameter, Working Paper 00-03-

13, Department of Operations and Information Management, The Wharton School,

University of Pennsylvania, March 2000.

17. Mei Xue and Patrick T. Harker, The self-service strategy: linking operations and

marketing, Department of Operations and Information Management, Wharton School,

January 2005.

16

Invited Seminars and Talks

In addition to numerous invited and contributed talks at professional meetings (ORSA/TIMS,

Regional Science Association, American Mathematical Society Meetings, Mathematical

Programming Society, SIAM, etc.) and at specialized conferences, the following invited

seminars, tutorials, and presentations have been given over the past several years:

1. Prediction of intercity freight flows, Institute of Transportation Studies, University of

California, September 1983 (Part I) and December 1983 (Part II).

2. Past, present and future research directions in transportation economics: a comment,

NSF Conference on Transportation Research, Evanston, IL, March 1985.

3. Panelist AHP and MAU, are their differences important?, ORSA/TIMS National

Meeting, Atlanta, GA, November 1985.

4. Equilibrium analysis via finite-dimensional variational inequalities, Department of

Operations Research, Yale University, April 1986.

5. Tutorial on finite-dimensional variational inequalities, 8th Symposium on Mathematical

Programming with Data Perturbations, Washington, DC, May 1986.

6. Finite-dimensional variational and quasivariational inequalities: with application to

equilibrium analysis and game theory, Department of Operations Research, AT&T Bell

Laboratories, Holmdel, NJ, July 1986.

7. Models of competition in telecommunications, Market Systems Analysis Department,

AT&T Bell Laboratories, Murray Hill, NJ, February 1987.

8. Finite-dimensional variational and quasivariational inequalities: algorithmic

developments and applications to game theory, Department of Mathematical Sciences,

The Johns Hopkins University, February 1987.

9. Finite-dimensional variational and quasivariational inequalities: algorithmic

developments and applications to game theory, Operations Research Seminar, Carnegie-

Mellon University, March 1987.

10. Finite-dimensional variational and quasivariational inequalities: algorithmic

developments and applications to game theory, American Mathematical Society No. 834

Special Session on Computational Mathematics and Applications, Newark, NJ, April

1987.

11. Plenary talk Finite-dimensional variational and quasivariational inequalities:

algorithmic developments and applications to socio-economic planning, International

Conference on Mathematical Modeling, St. Louis, MO, August 1987.

12. Finite-dimensional variational and quasivariational inequalities: algorithmic

developments and applications to game theory, Department of Mathematical Sciences,

University of Delaware, November 1987.

13. The use of advanced technology in modern railroads, Department of Operations

Research and Industrial Engineering, University of Michigan, November 1987.

14. The use of advanced technology in modern railroads, Department of Civil Engineering,

Carnegie-Mellon University, December 1987.

15. The use of advanced technology in modern railroads, Katz Graduate School of

Business, University of Pittsburgh, December 1987.

16. The art and science of decision-making: the analytic hierarchy process, ORSA/TIMS

Philadelphia Chapter Meeting, January 1988.

17. The state-of-the-art in the analytic hierarchy process, Invited tutorial, ORSA/TIMS

National Meeting, Washington, DC, April 1988.

18. Recent results on finite-dimensional variational inequalities and nonlinear

complementarity problems, AMS-SIAM Summer Seminar, Fort Collins, CO, July 1988.

17

Invited Seminars and Talks (continued)

19. Two results in complementarity theory, Department of Combinatorics and

Optimization, University of Waterloo, September 1988; Department of Civil Engineering

and Operations Research, Princeton University, October 1988.

20. Real-time and tactical scheduling of freight trains: the case of algorithms chasing

technology, CP/NSERC Seminar Series, University of Waterloo, September 1988;

Department of Industrial Engineering and Management Science, Northwestern

University, October 1988; Decision Sciences Civil Engineering Joint Seminar Series,

RPI, November 1988; Department of Operations Research and the Graduate School of

Business, Stanford University, January 1989.

21. Solving finite-dimensional variational inequality and complementarity problems: survey

and recent results, Department of Operations Research, Stanford University, February

1989; Rutgers Center for Operations Research, March 1989.

22. The state-of-the-art in the analytic hierarchy process, Invited tutorial, ORSA/TIMS

National Meeting, New York, NY, October 1989.

23. Optimization: the world as a system of equations, AMS-MAA Joint National Meetings,

Columbus, OH, August 1990.

24. Presiding officer, Advanced technology in freight transportation: an intermodal

perspective, 70th Annual Meeting of the Transportation Research Board, January 1991.

25. Design and management of service operations: concepts and cases, Karl Eller School

of Business, University of Arizona, February 1991; Graduate School of Business,

Stanford University, March 1991; Faculty of Management, University of British

Columbia, March 1991; Decision Sciences Department, R.P.I., March 1991.

26. Path following methods for optimization and equilibrium problems: why stay interior?

Faculty of Management, University of British Columbia, March 1991.

27. O.R./Management Science in the service industries: the great productivity challenge,

Philadelphia Chapter of TIMS/ORSA, April 1991.

28. Panelist, Services Industry Sub-Group, National Advisory Commission on Work-Based

Learning, Washington, DC, July 1991.

29. America's Most Wanted: Technology That Works in Services, Operations Research

Colloquium, Stanford University, January 1993.

30. Services and Technology: Reengineering the Railroads, Transportation Systems

Center, MIT, April 1993; Keynote Lecture, Australian Society for Operations Research,

Adelaide, Australia, July 1993; Penn State O.R. Colloquium, September 1993; AT&T

Bell Laboratories, March 1994; USAir Operations Research Group, March 1994.

31. Computational

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