Sales Customer Service

Brandon Holbrook

Email: *********@********.***

Address: **** ****** ****

City: columbus

State: OH

Zip: 43235

Country: USA

Phone: 614-***-****

Skill Level: Experienced

Salary Range: $60,000

Willing to Relocate

Primary Skills/Experience:

Client Relationship Management "X Business Development "X Contract & Price Negotiations "X Coaching & Empowerment

Educational Background:

Bachelors Degree, Marjketing/admin

Franklin University, 08/2008 - 12/2011

columbus, oh

Job History / Details:

BRANDON HOLBROOK

5649 Barney Lane * Columbus, OH 43235

Mobile: 614-***-**** * Email: *********@********.***

CAREER PROFILE

Dynamic, ambitious, self-directed professional ready to take on new challenges and opportunities, aimed at achieving success in business development and overall company growth; a goal-driven account manager offering a proven track record of success. Proficient in cultivating and enhancing new and current client relationships and negotiating with vendors to achieve significant cost savings. Expert in building collaborative relationships with a broad range of personalities and cultures assimilating effortlessly into a variety of business environments. Adept at cultivating ties with key decision makers, persuading them to realize the benefits of specialized product lines and to become loyal clients. Strong ability to build long-term business alliances; leverages client satisfaction and loyalty and uses this as a competitive advantage.

AREAS OF STRENGTH

Process Improvements

Client Relationship Management

Sales Pipeline Management

Coaching & Empowerment

Client Acquisition/Retention Business Development

Relationship-Building

Contract & Price Negotiations

Product & Service Launches

Problem Management Sales/Account Management

Operations Management

Customer Service

Market Forecasting

Team-Building/Training

PROFESSIONAL EXPERIENCE

AT&T MOBILITY 2009-PRESENT

RETAIL SALES CONSULTANT

Provided frontline leadership and support to ensure all sales objectives were exceeded.

Exceeded company sales quotas and set new goals.

Made customized service recommendations and explained how company services would benefit the customer.

Recommended services such as additional telephone lines, also explained equipment usage using brochures and visual aids displayed throughout the store.

Accountable for meeting established productivity and conduct standards such as customer satisfaction, revenue generation (sales), call handling time, order quality, billing accuracy and attendance.

Discussed, investigated, and resolved disputes, complaints and inquiries regarding customers' service, billing, rates, adjustments and policies.

Participates in Leadership Development Program with upper management discussing current and future needs of business as well as accountability with new initiatives.

Orange Bar recipient for top 10 percent in market.

VERIZON WIRELESS PREMIUM RETAILER 2007-2009

STORE/BUSINESS SOLUTIONS GROUP MANAGER

Store manager of two locations, responsible for all day to day activities while also managing telesales employees for the Business Solutions Group.

Utilized motivation techniques to ensure store employees and telesales employees hit targets.

Developed personal action plans for each employee on an ongoing basis.

Created monthly reports to track sales, profits, and inventory and communicate practices to improve sales.

Responsible for cost management, estimating, budgeting, forecasting, controlling and reporting.

Manage relationships and make decisions that balance the needs of our customers with overall goals and objectives of the company.

RETAIL TELESALES

Provide world-class customer service while increasing revenue through driving traffic to locations.

Maintain a proactive sales approach, including familiarity on all Verizon products and services, with the intent of maximizing customer retention.

Developed and refined official sales pitch still used by company to maximize results while minimizing call durations.

Consistently exceeded goals and was quickly promoted.

PRODIGY PAYMENT SYSTEMS 2006-2007

INDEPENDENT BUSINESS CONSULTANT

Primary consultant for assignment territory of Greater Columbus Area.

Present rate analysis proposals consisting of customers current costs versus savings offered through Prodigy .

Handled sales process from introduction of services through the signing of contracts.

Scheduled and conducted meeting with clients.

Developed relationships and referrals through continued contact, service and quality assurance with existing base.

Established and maintained a sale pipeline through frequent prospecting activity.

BEST BUY 2003-2004

CUSTOMER SALES SPECIALIST

Exceeded sales quotas and goals in both the Computers department and Home Theater.

Matched products and services through lifestyle discovery to understand needs, relevant services, and best solutions.

Leveraged on-line resources, tools and peer knowledge to self train

Participated in weekly meetings with management to discuss current sales, projections, and targets.

Awarded Quarterly Sales MVP for location and runner- up three other times

EDUCATION

FRANKLIN UNIVERSITY, 2012

Bachelor of Science, Dual Major in Marketing and Administration

REFERENCES

Available Upon Request

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