Customer Service Manager

Marc Hamilton

Email: *********@*****.***

Address: ***** **** *** ****

City: Fort Myers

State: FL

Zip: 33967

Country: USA

Phone: 620-***-****

Skill Level: Any

Salary Range:

Willing to Relocate

Primary Skills/Experience:

Purchasing, Planning, Scheduling, Inventory, Distribution, Warehouse

Educational Background:

High School Diploma

Job History / Details:

Marc Hamilton

18860 Pine Run Lane, Fort Myers, FL Phone:620-***-**** email:*********@*****.***

QUALIFICATIONS PROFILE

Over 20 years of progressive manufacturing and materials management experience including, production, planning, scheduling, purchasing, receiving, shipping, inventory, distribution, customer service and IT.

KEY STRENGTHS

Lean Manufacturing and Six Sigma Techniques

Leadership, Training, and Team Building

Continuous Process and Performance Improvement

Superior Negotiation Skills

Strategic and Tactical Planning

Outstanding Customer Relations

Cost Optimization and Budget Control

Time Management and Prioritization

Quality Assurance and Industry Best Practices

Strong Analytical and Organizational Abilities

Problem Resolution and Decision Making

Sarbanes Oxley

Articulate Oral and Written Communication

MRP, ERP

CAREER HIGHLIGHTS

Led team that implemented the Finish to Demand initiative, which decreased inventories on selected items by more than 75%, while simultaneously increasing service levels from less than 80% to nearly 100%

Reduced raw material inventory from more than 15 DOH (days on hand) to less than 5 DOH through application of lean methods

Drove all efforts focused on relocating planning from corporate offices to the plant location significantly improving service levels and nurturing synergy between planning, purchasing, scheduling, production and distribution thus reducing material outages and optimizing efficiencies

Worked collaboratively with several corporate teams vested in leveraging continuous improvement to all areas of manufacturing, materials, planning and distribution

Cut down the overall operating cost of local distribution by more than 30%

Decreased lead times and enhanced flexibility to reduce amount of raw materials through regular interaction with key suppliers

Lowered raw material obsolescence by more than 75% by implementing improved ordering and purchasing practices as well as partnering with developmental engineers in consolidating materials

Displayed unsurpassed expertise while working with a staff of 8 managers and more than 700 total employees

Successfully overcame multiple operations ups and downs by carrying out adjustments, from traditional 5-day/3-shift operation to 24/7 and back

Achieved annual plant reduction in OSHA safety index

Maintained frequent interaction with customers and suppliers to create partnerships

Fulfilled budgeting responsibilities for all planning, scheduling, purchasing, IT, customer service, distribution and facility utilities

Led the implementation of preventative maintenance program in distribution center for equipment, reducing maintenance cost by 30% while improving equipment availability

Obtained 75% reduction in RM inventory and 35% reduction in MRO inventory

Implementation of Kanban reordering and consignment inventories

Demonstrated outstanding performance to achieve >98% attendance for plant; >$100,000 annual positive material variance; and > $100,000 annual positive labor variance. Credited for annual positive variances in both material and labor including annual reduction in safety index

Progressively promoted from rank of production in 1986, to line supervisor in 1992, area supervisor in 1998, area production manager in 2000 and subsequently Material/Distribution Manager in 2002 through strong work ethic

EMPLOYMENT HISTORY

Self Employed 2011 2012

Internet Sales

GATES CORPORATION, IOLA, KS 1986 2011

Materials Manager 2002 2011

Directed and coordinated day-to-day operational aspects of a distribution center with ~$1.5M in daily sales

Administered RM purchasing with ~$40M worth of annual spend

Managed planning and scheduling for production in a 24/7 operation

Fulfilled various responsibilities, such as Manager of Purchasing, Shipping, Receiving, Distribution, Product Control, Inventory Management, Customer Service, Manager of IT, and Staff Manager

Facilitated team meetings with cross-functional groups from the Purchasing, Shipping & Receiving, Planning, Production, Distribution, Warehouse, Inventory, Customer Service, Accounting and IT departments

Production Manager 2000 2002

Managed 11 supervisors and 200 hourly associates in a 24/7 manufacturing and OE assembly operation

Determined staffing requirements; recruited, interviewed and hired employees to optimize operational efficiency

Production/Line Supervisor/Area Supervisor 1986 2000

Spearheaded and mentored 30 associates as line supervisor; 3 to 11 supervisors and 80-200 indirect reports composed of hourly production associates as area supervisor, developing their competencies to help them achieve their highest level of potential

PRIOR WORK EXPERIENCE

MANUFACTURING AND TEAM LEADER Birdview Satellite, Chanute, KS: 1982 1986

PROFESSIONAL TRAINING

Making Materials Flow

Leading in a Team Environment

Essentials of Leadership

Phase I and II Supervisor Training

Managing Inventories and Cycle Counts

Managing Multiple Projects, Priorities and Deadlines

How to Manage Conflict and Confrontation

Sales and Use Tax

Fundamentals of Purchasing and Negotiations

Lean Boot Camp

Select the Best-Interviewing Skills

Excel Beyond the Basics

5S-Visual Workplace

Creating Continuous Flow

Creating Level Pull

Kaizen Value Stream Mapping

TECHNICAL PROFICIENCY

Microsoft Office Suite: Word, Excel, and PowerPoint Oracle MP2 PC & Apple

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