Customer Service Sales
Resume:
Frank Blair
Email: *********@********.***
Address: *** *********** **
City: Irwin
State: PA
Zip: 15642
Country: USA
Phone: 814-***-****
Skill Level: Entry
Salary Range: $40,000
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Frank J. Blair, Jr.
635 Westminster Drive
North Huntingdon, PA 15642
*********@********.***
EDUCATION
Master of Business Administration
Saint Francis University, Loretto, Pennsylvania
Bachelor of Science in Management
Saint Francis University, Loretto, Pennsylvania
Bachelor of Science in Business Education
Indiana University of Pennsylvania, Indiana, Pennsylvania
EXPERIENCE
Triangle Tech:
Admissions Representative August 2012 to Present
aa Initiate Leads:
aa Manage inquiries via web and call-ins from prospects interested in programs including entrance requirements, curricula and academic standards while scheduling qualified prospects an interview.
aa Make outbound phone calls to potential customers who expressed interest in attending the institution.
aa Initiate unsolicited leads and generate new business.
aa Follow up with customers not progressing in the enrollment process, address concerns and resolve any issues.
aa Interview and Closing:
aa Sale suitable programs in accordance with customer desires, qualifications and objectives.
aa Schedule and conduct interviews, wherein any reference to Financial Aid complies with the stated Triangle Tech policy.
aa Utilize marketing materials during the interview process, and conduct interviews according to policies and process.
aa Interview potential customers to sale the program and match the collegeaaas benefits/advantages to the customeraaas needs.
aa Implement Sadler Training to close sale.
aa Retention and Administrative Duties:
aa Provide information, guidance and assistance to customers utilizing procedures and policies during the admissions process.
aa Serve as liaison between customer and college aiding in retention efforts.
aa Review applications and compliance documentation, partnering with Financial Aid to ensure a high level of customer service during the transition, and follow up to ensure financial aid packaging is complete.
aa Mentor, advise and assist customers to identify their unique skills and interests.
aa Ensure appropriate action is taken to the satisfaction of Triangle Tech, the customer and/or regulatory agencies in compliance with policy, procedures and legal requirements.
Advanced Cutting Systems (ACS), Sales, Bidder, Financial Assistant and Fabrication July 2005 to October 2011
ACS manufactures cutter drums and accessories for underground mining machines. ACS fabricates, rebuilds, repairs and machines continuous miners and shearer drums. At ACS I performed many duties including but not limited to: Analyzed, accepted and created quotes. Acted as liaison between sales team, Vice President and President. Created cost sheet for material and supply needs, labor hours, total cost and profit. Maintain Job Summary, monthly Sales Forecast and Work-In Process documents.
Windber Area School District, Windber, PA aaa Business Education Teacher: August 2001 to June 2005
aa Created course statement for three classes adopted by the School District.
aa Planned, conducted, and assessed a 9th grade Word, Excel and Power Point classes which included students with disabilities.
aa Implemented lessons incorporating the use of Handspring Visor hand held computers.
aa Assessed student use of technology and oral presentation skill using a SMART board and Power Point.
aa Taught Computer Literacy 6 & 7, Business 8, Word Processing and Web Site Design.
aa Member of the Student Assistant Program (SAP).
aa Tutored students in Microsoft Word, Power Point, Excel and word processing skills.
BLAIR, page. 2
Saint Francis University, Loretto, PA aaa Admissions Counselor/Athletic Liaison: June 1994 to July 1999
aa Interviewed, evaluated, admitted and followed up to 1,000 prospective students.
aa Conducted presentations on admissibility and finances in front of audiences up to 300 people.
aa Served as contact/liaison between five different departments throughout campus.
aa Organized travel and budget to visit up to 400 high schools over a six state territory.
aa Scheduled, coordinated and represented the University as high schools and college fairs.
aa Trained and guided Admission Graduate Assistants for internships and college credit.
aa Created and implemented guidelines for tracking thousands of potential interested students.
aa Trained and supervised 25 student telemarketers to track interested prospective students.
Saint Francis University, Loretto, PA aaa Program Coordinator: June 1994 to July 1999
aa Served as Summer Orientation and Academic Registration Coordinator (SOAR).
aa Organized, marketed and managed six SOAR programs for up to 400 students.
aa Chaired SOAR committee consisting of Presidentaaas Council members and Board of Directors.
aa Budgeted travel, hotel and event expenses for all SOAR programs totaling up to $10,000 yearly.
aa Served as Academic Scholarship Coordinator.
aa Evaluated and awarded academic scholarships to 100 to 200 prospective students.
aa Developed matrix determining criteria for five different scholarships ranging from $1,000 to $20,000.
aa Worked directly with Financial Aid Office to assure accuracy of financial awards.
aa Served as Student Ambassador Coordinator.
aa Responsible for interviewing, selecting and training over 30 trainees.
aa Oversee involvement of Student Ambassadors for numerous daily activities.
aa Arranged overnight visits, travel and room and board for prospective students and their families.
TECHNOLOGY APPLICATIONS
aa Excellent knowledge of Microsoft software including Word, Excel and Power Point.
aa Familiar with Microsoft software including Access, Front Page and Outlook.
aa Proficient with Word Perfect X and Quatro Pro X and familiar with Presentation X software.
aa Extensive use of SMART board software used for presentations in conjunction with Power Point software.
aa Created and edited data and video using Roxio and Nero CD and DVD burning software.
aa Utilized High School MMS Teacher Grade Entry System.
aa Worked on developing and maintaining Middle School Web Page using Microsoft Front Page.
aa Proficient with Digital Sports Video hardware and software for sports video editing.
AWARDS AND HONORS
aa Saint Francis University Whalley Award winner for Top Male Athlete.
aa Runner-Up for Saint Francis Universityaaas Frankie Award for Outstanding Student.
aa Consida/GTE two-time Academic All-American.
aa Champion USA Division III Football All-American, 2nd Team.
aa Atlantic Collegiate Football Conference Defensive Most Valuable Player.
aa 3-time Saint Francis University Football Captain.
aa 3rd Degree Brown Belt in Kempo Karate.
Frank J. Blair, Jr.
635 Westminster Drive
North Huntingdon, PA 15642
*********@********.***
LIST OF REFERENCES:
PROFESSIONAL REFERENCES:
Mr. David Sulosky, Vice President
Advanced Cutting Systems Corporation
891 Centennial Drive
Windber, PA 15963
O: 814-***-****
Mr. Richard Roman, Supervisor
Advanced Cutting Systems Corporation
891 Centennial Drive
Windber, PA 15963
O: 814-***-****
Mr. Samuel Zambanini, Physical Education Teacher
Conemaugh Township Area High School
Davidsville, PA 15928
O: 814-***-****
C: 814-***-****
Mr. Peter Mayock, Broker
Amerox
14 Coventry Court
Sugar Land, TX 77479
O: 281-***-****
H: 281-***-****
Mr. Brian Basile, IU8 Transition Coordinator
121 Lyn Lane
Windber, PA 15963
O: 814-***-****
C: 814-***-****
PERSONAL REFERENCES:
Mr. Jeffery Slatcoff, Jr.
217 Rapp Lane.
Apex, NC 27502
C: 814-***-****
Mr. Virgil Palumbo
652 Waterview Street.
Cranberry Township, PA 16066
Dr. James Jarvis
417 Heights Drive.
Gibsonia, PA 15044
H: 724-***-****
C: 412-***-****
Mr. Jeffery Slatcoff, Sr.
1000 9th Street
Windber, PA 15963
H: 814-***-****
O: 814-***-****
Mr. Kevin Luensmann
RD1 Box 589
Altoona, PA 16601
H: 814-***-****
C: 937-5098
Contact this candidate