Customer Service Sales

Alexander C. Bradshaw

Email: abpm2l@r.postjobfree.com

Address:

City: Reno

State: NV

Zip: 89506

Country: USA

Phone: 775-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Department Manager and sales expert who identifies customer needs and delivers solutions to problems. Sales Representative driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care. Extensive sales and customer service experience. Certified Personal Trainer with formal training in business development, leadership, health and fitness.

Educational Background:

High School Dipolma from Spanish Springs High School, Sparks NV 1/2001 to 5/2010 (Business)

High School Dipolma from Truckee Meadows Community College, Sparks NV 1/2001 to 11/2012

Job History / Details:

Career Focus

Department Manager and sales expert who identifies customer needs and delivers solutions to problems. Sales Representative driven to exceed sales goals and build long-term relationships with customers. Creates a positive shopping experience through high-quality customer care. Extensive sales and customer service experience.

Certified Personal Trainer with formal training in business development, leadership, health and fitness.

Summary of Skills

Compelling leadership skills

Complex problem resolution

Strong lead development skills

Goal-oriented

Strategic planning

Excellent negotiating tactics

Excellent communication skills

Superior communication skills

Flexible scheduling

Effective team player

Cheerful and energetic

High customer service standards

Customer service management expertise

Sales force training

Accomplishments

Sales

Sale record at Body Fuel 37 membership sales in a single day.

Increased sales by 10 percentage over a year period at Wal-Mart

Fielded and processed up to 50 phone calls per day.

Winner of the Body Fuel Employee most sales in a month

Played an instrumental role in increasing customer satisfaction ratings index within 1 years as Department Manager at Wal-Mart.

Professional Experience

March 2011 to 11/18/2012 12:00:00 AM

Wal-Mart Sparks, Nevada

Department Manager

Started as a stocker and worked my way up into Management.

Managed team of 16 of professionals.

Confirmed that appropriate changes were made to resolve customers' problems.

Informed customers about sales and promotions in a friendly and engaging manner.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Trained new employees on company customer service policies and service level standards.

Trained in negotiations and time management.

Maintained up-to-date records at all times.

Maintained friendly and professional customer interactions.

Led a team of customer service representatives to increase service center profitability.

September 2009 to April 2011

Body Fuel Fitness Sparks, Nevada

Membership Sales/Fitness Counselor

Identified prospective customers using lead generating methods and performing an average of 50 calls per day.

Recognized as top sales generator, increasing sales level by 20 percentage .

Consistently met and exceeded sales expectations for productivity and accuracy levels.

Taught clients how to modify exercises appropriately to avoid injury.

Encouraged clients to engage in group fitness classes and other activities in the gym to meet fitness goals.

Arrived on time, prepared and attentive for every training appointment.

Counseled clients on proper nutrition and exercise habits.

Education

2010 Spanish Springs High School Sparks, NV

High School Diploma

AP Diploma

Truckee Meadows Community College Reno, Nevada

Bachelor of Arts Business

Current

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