Customer Service Quality

Rosanna Thornton

Email: abpm1y@r.postjobfree.com

Address: **** * ***** *** #*****

City: Kent

State: WA

Zip: 98031

Country: USA

Phone: 206-***-****

Skill Level: Experienced

Salary Range: $60,000

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ROSANNA THORNTON

8811 S. 235TH ST. #GG102, KENT, WA. 98031

CELL 206-***-****

abpm1y@r.postjobfree.com

RELEVANT WORK EXPERIENCE

* Recognized for leading corporations through International Quality Management Systems Certifications (ISO 9001:2008, AS9100:9120, and AS9100 REV C).

* Proven ability to implement effective policies and procedures, enhance productivity, and increase efficiency.

* Expertise in quality standards, customer service, negotiations, organizational change and development.

* Outstanding presentation, leadership, and communication skills.

PROFESSIONAL BACKGROUND

Primus International, Auburn, WA Aug 2012 - Nov 2012

Quality Engineer

Responsible for performing internal audits, writing corrective actions and submitting reports to Quality Director

Responsible for managing corrective action system for site, including communicating with department heads and suppliers with corrective actions assigned.

Assisting third party auditors by supplying information, introducing them to process owners and individuals performing tasks subject to the audit.

B/E Aerospace, Chandler, AZ (formerly Honeywell) Jan 2008 - Aug 2012

Quality Systems Analyst

Responsible for maintaining QMS certification to international quality standards ISO9001, AS9100 and AS9120.

Managing internal corrective and preventive action system, including leading weekly Corrective Action Board (CAB).

Leading internal audit system, including planning and scheduling of audits, chairing monthly internal audit team meeting, posting audit results

Coordinating completion of customer surveys, including business and financial information.

Assisting in completion of audits by external auditors, including QMS registrar and customers.

Assisting process owners in creating and revising procedures in the QMS, including forms, reports and standard work.

Honeywell, Inc, Renton, WA. Feb 1988-Jan 2008

Quality Inspector

Performed preliminary, in-process, and final inspections on avionics equipment, including review of work package for release to customer.

Represented the company in external quality related matters including ISO 9001 and AS9100 audits.

Served as Lead Auditor for Quality Management System, planning and scheduling audits

Developed and executed all plant quality programs in accordance with ISO 9001:2000, AS9100, and customer requirements.

Established the Document control database that controls all documents used on-site.

Established Receiving Inspection system to resolve issues with customer units to be serviced

Resolved quality issues with engineering, as well as internal and external customers.

Honeywell, Inc, Renton, WA. Jan 1984 - Feb 1988

Avionics Technician

Repaired, modified, overhauled and tested avionics equipment

Validated service bulletins and service information letters

Collected fault data for engineering .

EDUCATION/TRAINING

Bachelor of Science: Business Management, University of Phoenix, (2005).

AS9100 Rev. C Auditor Transition Training (2011)

AS9100 REV C Transition Training, DNV, Anaheim, CA (Apr 2011).

AS9100 Auditor Certification (1998)

Six Sigma Green Belt Certification, Honeywell Inc., Renton, WA (2004)

AWARDS/HONORS/AFFILIATIONS

Bravo Award - Honeywell 1998 and 2004

American Society for Quality (ASQ) - Membership; Section 0704: Phoenix, AZ (2008).

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