Sales Service
Resume:
Chinese version Job FairEyes on ChinaChina ToursCity GuidesEventsServiceTEFL in China
Electrical and Electronics Engineering Degree: Bachelor
Self Describition:
Phone: .. Fax: ..
Address: ..
Post code/ZIP(US): ..
Objective
Expect Industry: Machinery/Equipment/Manufacture
Expect Function: Sales/Business Development
Experience
Education:
Employment:
ABHISHEK JOHARI
Mobile: +886-*********
Residence: +91-20-270*****
E-Mail: abpm1u@r.postjobfree.com
abpm1u@r.postjobfree.com
Seeking assignments in Servicing, Service Management, Pre-Sales, Business Development and Client servicing with an organization of repute.
Professional Snapshot
A competent professional with around 9.6 years of functional & managerial exposure in areas of Technical Servicing of machines, Technical Sale, Business Development, Pre-sales, Product Management, Channel Relationship Management and Customer Service. Proficient in Sales & Service Support to high-end power electronics system machines like CNC (Computer Numerical Control) Machines, Microprocessor based control systems and other cutting Cedge, medical & software technologies.
Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving critical issues. Hands on experience in charting out sales strategies and contributing towards enhancing business volumes & growth and achieving revenue and profitability norms. Deft at handling major accounts, channel partners, resellers and selling solutions with target realization and achieving remarkable performance across India.
Competent in implementing effective solutions to the customer needs, with an aim to improve customer contentment and consequently customer loyalty, repeat and referral business. Experience of leading teams with proficiency in addressing the needs of the overall relationship and serving as the day-to-day primary contact for the client. An effective communicator with excellent Presentation, Negotiation, Relationship Management & Leadership Skills.
Academia
B.E. (Power Electronics) from BDCOE (Wardha) in 2001. Secured 61%.
Software Skills
Operating Systems: Windows 2000/98/95
Languages Known: FOXPRO, C
Web Tool: HTML, DHTML
Design Tool: Dream Weaver, Flash, Animation Shop Pro
Career Recital
Since from October 2012with Factory Automation technology co. Ltd, Chiayi- Taiwan.
FATEK is a group company of FEMCO. Presently working in a International Customer Support Department as a Senior Service Executive
• Job Role is to handle the International Customer regarding the Service Issues of the CNC Machines like Horizontal Lathes, Vertical Lathes, Boring & Milling Machine, Wheel Turning Lathes & Vertical Machining Centers.
• All support to the front line sales & service engineers to handle the sales/service activites on field in co-ordination with factory & branches.
• To prepare the Monthly/Weekly Technical reports
• To help design department in improvement of products
• To test the machines going abroad physically & as per the norms
• To arrange the training of International agents & their engineers
• To plan the service activities of engineers abroad working for FEMCO.
• To help the service team to achieve the yearly target.
From Jan 2011 to September 2012 with FEMCO INDIA PVT LTD, Magarpatta Pune which is a sub company of FEMCO TAIWAN (www.femco.com.tw), as a Senior Service Executive/Engineer for all over India.
July 2003 to Dec 2010 -with Electronica Machine Tools Ltd., Pune as Senior Service Engineer in the International Business Division of CNC EDM/WEDM machines.
March 2002-June 2002 -with Vijay Sabre Pvt. Ltd., Mumbai as Project Engineer
- Strategic Planning - New Initiative - Operations Management
- Brand Management - Team Management - Sales & Marketing
- Promotional Strategies - Market Research - Intelligence Gathering
Managerial
Mapping client\'s requirements and providing them best solutions involving evaluation and definition of scope of project and finalization of project requirements.
Providing leadership, direction, strategy, and vision in the areas of technology and project management to facilitate and enable growth and business agility.
Implementing project plans within preset budgets and deadlines. Allocating resources and setting up communication channels across the project.
Holding review meetings to ensure timely completion and delivery of the project to the client.
Ensuring high profitability for the region and providing support to the sales force as requested on special high value calls along with accurate sales forecasting to the management quarter by quarter.
Establishing a business partner network in India to cover all verticals of the market and geographies to address the contact centre applications.
Ensuring that a complete process of customer lifecycle management is adopted to take care of pre-sales, sales, project management as well as post sales support for the Contact Centre application portfolio.
Streamlining all processes and functions right form the product concept to the end delivery of the product and continuously improving the product based on the consumers feedback.
Functional
Leading a presales, sales and service delivery team to achieve profitability and customer satisfaction.
Interacting and proactively understanding customer\'s requirements for translating it into business operations to achieve the revenue target.
Effectuating pre-planned sales strategies for accomplishment of performance milestones.
Understanding and coordinating client s needs / enhancements, customizing the solutions accordingly and consulting with the technical team to provide solutions as per the delivery schedules.
Launching new product in after market division and also continuously reviving the existing solution portfolio to achieve the budget revenue and margin numbers.
Managing product P&L by constantly reviewing and improving the product mix.
Developing new business/ ideas/opportunities to self-sustaining businesses.
Converting lead to opportunity and finally converting to a healthy business. Identifying prospective customers and qualifying the lead, based on industry, sales revenue, turnover, business potential, etc.
Positioning the brand as per the strategic plans through the perceptual mapping. Ensuring the health of the brand and its growth in value & volume terms.
Motivating the sales teams to move from opportunity based selling to create broad based relationships with the customer accounts.
Onsite Experience
Visited China during May 06-Aug 07 and in Oct 08 for the Installation and commissioning of CNC WEDM & EDM Machines including service support to the Big Scale Industry customers in South China (Changan / Donguan/ Shunde) and Hong-Kong for 3 months during May 06- Aug 07 to give service & sales support to the customers having Electronica Machines. Recently visited to china between 13/11/10 to 21/11/10
Traveled to countries like Switzerland, France and Germany during May 08-Jul 08 to provide sales & service support to Electronica Europe (Geneva) customers present in Tunisia and Germany. Helped in the installation and commissioning of Electric Discharge Machine at GE France (Belfort) and in Wire Electric Discharge Machine in Germany.
During Aug 08-Sep 08 visited to Tunisia & South Africa to give service and sales support to the clients using Electronica Machines and in Jun 09 visited South Africa for the installation of Electronica Machines.
During Jun 09-October 10 visited UAE-2 times, Saudi (Dammam & Riyadh),Brazil Russia (perm) to provide sales & service support to the clients using Electronica Machines.
Assisted the clients in Germany-4 times, France (GE Belfort) and Egypt during Aug 09 for providing service support to clients using Electronica Machines.
Visited Femco in Taiwan (Chaiyi) during Aug 11 for the detail training on the machines & Installation.
Offsite Experience
Provided service & sales support for Electronica WEDM & EDM Machines to Electronica customers like: Subros, Ravels India, Minda, IIT Roorke, BEML, HAL, Timex, BARC, Godrej, NRB Bearings, etc.
Cities Visited: Delhi, Chandigarh, Faridabad, Gurgaon, Ludhiana, Bangalore, Mysore, Mumbai
Duration: Sep 03-May 05
Supported service as well as sales operations for Electronica WEDM & EDM machines to the customers like: HAL, DMRL and DRDL.
City Visited: Hyderabad
Duration: May 07-Jul 07
Project
Projects at Electronica Machine Tools Ltd.:
Battery backup card for CNC machines.
Description: The card is used in the CNC machines in order to provide back up to the central processing unit to store the data feed during the programming .The duration for battery back up was 10-15 minutes.
Duration: 3 Months
Projects at Vijay Sabre Pvt. Ltd., Mumbai
Electronic Ventilator
Description: It is the electronic biomedical equipment used for the supply of sufficient oxygen to the patient when it is unable to intake proper oxygen from atmospheric air.
Duration 3 Months
Nitric oxide therapy unit
Description: It was biomedical equipment used for treatment of many cardiovascular and respiratory ailments. It was used for the treatment of High Altitude Pulmonary Edema (HAPE).
Duration: 3 Months
Training
Design and Development 0n Basic Electronic Circuits and their Design
Duration: 4 Months
Details: Basics training on the study of the different type of electronic circuit diagram with the different knowledge related to basic electronic field
Industrial Automation Division in AC Drives & PLC Assembly and Maintenance
Duration: 6 Months
Details: Study of the Basic functions of the drives used for the automation products with there function & operational training.
Personal Details
Date of Birth: 4th March 1980.
Passport No- Z2076425/E5268035
Languages Known Hindi, English, Marathi and Simplified Chinese (Mandarin).
Address: Flat No:-A 204, Palladium Grand, S no-17/1A/2, Near Kamal Lawns,
Dhanorie, Pune-410015, Maharashtra.
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